Your Dedicated Live Receptionists. Free for 14 Days!
I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect.
Their customer service is fantastic. I haven’t worked with another company that’s as responsive as them.
Abby Connect is something that distinguishes me from my competitors.
It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call.
Partnering with Abby has been incredibly positive. Everyone has commented on how personable my staff or the receptionist is.
I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a friendly person or a friendly voice.
They don’t sound like the typical reception service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly.
I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.
I had a different live answering company before and Abby is far better, it’s not even close.
A team so good that it sounds like they’re right in your office.
A Dedicated Receptionist Team
Custom Call Handling
Dedicated Success Manager
Your assigned team of 5-10 receptionists get to know you and your customers—becoming an extension of your business.
With the AbbyGo app you choose when you receive calls, and when we answer, forward, and take messages. Receptionists can manage your phones 24/7, after hours, or whenever you choose!
Capture potential customers on the very first call with appointment scheduling. Your team can book appointments, integrating with Outlook and Google.
Create call handling instructions as unique as your business, with custom greetings, instructions, and client intake. We’ll ensure you have everything you need to qualify, prioritize, and assist your callers!
Build trust and confidence with your callers with bilingual, English and Spanish-speaking receptionists.
We take “an extension of your business” seriously. Your dedicated success manager is your point of contact— working with your receptionist team to make recommendations to ensure your customers are receiving top-quality care.
With custom-built integrations and Zapier compatibility, your Abby Connect receptionists can plug right into your existing workflows.
An Extension of Your Team
We’re not a collection of dozens or hundreds of poorly trained agents working from make-shift home offices. Our receptionists and chat professionals are customer service experts based out of our Nevada offices. While we may be miles away, we get to know your business so we can sound like we’re sitting at your front desk. When you work with Abby you get a team of 5-10 receptionists dedicated to your business and a customer success manager who:
- Focus on non-stop customer care
- Work with the best technology in our premier office space in Las Vegas
- Trained on your business and your specific communication needs
- Utilize Abby Intelligence (AI) to continuously improve your account and customers’ experiences
The Person to Your People
At Abby Connect we know what your business needs because we’ve been there. We started as a small, family-owned business with a mission to create better, customer-centric phone experiences. That’s why we do things the Abby Way – embracing human connection in a world full of bots and inboxes. Our AbbyGo app and proprietary technology are designed to ensure a real person is always answering your customers’ call, and that call is always handled to your specific needs. We’re real people using really good technology to really care for your callers and site visitors.
Dedicated to Helping You, and Your Customers, Stress Less
Missed calls are missed opportunities to impress your customers or win new business. But when you or your team answer calls they take you away from your business and what you do best, costing you time and money.
That’s where Abby comes in. We can forward important calls to the right person, take messages, submit tickets, transfer to voicemail, do intake, or even take care of scheduling. It’s like having an extra employee—or five!
Trust Your Calls & Live Chat with the Best Live Answering Service
Represent your firm right with the most professional and reliable lawyer answering service in the industry. There are plenty of options, but Abby Connect is the best answering service for attorneys.
- All Receptionists Attend Weekly 1-on-1 Meetings
- Success Manager’s & Receptionist Development Leaders Ensure Top Quality
- Our Focus is Non-Stop Customer Care
LAW FIRM ANSWERING SERVICE
Everything You Need to Know About Abby Connect Virtual Receptionist Services
Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email [email protected].
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.