Company culture impacts your customer satisfaction, reviews, and reputation. Abby Connect employees and customers know the impact that empathy-focused service can have on any type of business that serves people. Check out our recorded webinar to discover what we have learned by offering an empathy-focused service and running a heart-centered business for 16 years.
Everyone has their very own unique voice. Just like fingerprints, your voice is your signature identifier. However, what we all have in common with our unique voices is our tone. And, what exactly is tone, you ask? Well, tone is something we all have, and we can all express tones that are recognizable in just…
Empathy is a deep, heartfelt emotion that exists within all of us. Some people have a harder time either recognizing that it’s appropriate to have or recognizing when it needs to be conveyed and how to do that. Because without the words, the other person may not know that you understand their feelings. Read on for a detailed guide on building the empathy skills necessary to help connect with people.