Latest Posts

The Power of Greeting Cards

Ask yourselves, how often do you receive a greeting card or even a friendly handwritten note? Probably not that often, right? Your birthday doesn’t count, by the way. Just kidding, it does but once a year for a birthday or holiday card isn’t that often, is it? Now, think about that last handwritten message you…

Reasons You Get Repeat Callers

If you’re a business owner you may be surprised to find out that close to 35% of your incoming calls are repeat calls. Now, looking from a certain perspective you might think that this is good for your business. Repeat callers mean repeat customers, right? Not necessarily. Repeat calls don’t always indicate an augmented interest…

Does My Online Business Need a Phone Number?

If you run an online business do you really need to have a designated phone number? These days, most business owners have moved their communication channels online and use their mobile phones when it seems absolutely necessary to make calls. This is not necessarily the smartest strategy.  

Why We Use Phonetic Alphabet on the Phone

You might have noticed that often when you call into an office, the receptionist who answers will reconfirm your name and address using a phonetic alphabet. For example, if you say your name is Alan, the receptionist may confirm the spelling our your name by saying “A as in Alpha, L as in Lima, A…

Are Your Home Service Calls Performing Well?

Phone calls are an essential component of generating new business. With Google’s search engine in all of our mobile phones, the rise of the mobile search, click-to-call advertising is more important than ever. According to BIA/Kelsey, 65% of businesses consider phone calls to be their most valuable, highest quality source of leads. This is crucial…

Salesforce Small and Medium Business Trends Report 2019 Summary

Now in its third year of publication, the Salesforce Small and Medium Business Trends Report has provided revolutionary insights of small and medium business owners from all over the world. This year’s report cover leaders of the industry and their motivations, how demographics shape the small and medium business owners experience, and the role technology…