In Michael Sorensen’s book, I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships, you discover very early on in his research that the majority of people need someone to listen to their problems and validate them. It’s through validating we flex an awesome power that we all possess. The power of just being there.…
How do you train newly hired employees for long term success with your company? That was what I needed to answer when I began my journey as the Training and Development specialist with Abby Connect. I have done extensive research, seminars, courses, brainstorming sessions, plus the trusty trial and error method in search of answers…
The Abby Way culture has certainly evolved over the years and I’ve been fortunate to have witnessed its evolution. Starting out almost 10 years ago, there wasn’t yet a name for it but I certainly felt its presence. Having our CEO’s mother working in the office made a major impact on its development and rightfully…
Did you know that 85% of new callers hang up when they reach a voicemail? With Abby Connect Live Receptionists, you’ll never miss another opportunity to grow your business over the phones again!
Now that the dust has settled from the 2019 EA Summit, and everyone is back to business as usual, we’ve had some time to process some highlights from this amazing event.
Customers most dislike being kept on hold and appreciate an efficient resolution to their issue when calling businesses, according to a new survey from Clutch, a B2B research, ratings, and reviews firm in Washington, D.C.
Virtual receptionist firm Abby Connect has officially opened its second office at 777 N. Rainbow Blvd, a short drive away from its original office at Plaza Offices in Hughes Park.
Working with a great team like Abby Connect definitely has its perks. One thing, we definitely have a majority female team and the energy is positive, not negative and catty like some might expect.
