Revolutionizing the Customer Experience for Home Service Companies
Plumbers. Electricians. Maids. We’re An Extension of Your Business.
The Leader in Virtual Receptionist Features
No matter where you go you will not find a virtual receptionist service that offers this many features. Our focus is to provide the best possible customer experience, we are always updating existing features and delivering new features!
Dedicated Receptionist Team
Custom Answering Hours
Specialized Call Handling
White Glove Onboarding Process
Appointment Scheduling
Call Announcement & Transfer
Bilingual Receptionists
Voicemail Solutions
Custom Transfer Tunes
Answer Business FAQs
Receptionists Powered by AI Technology
Caller Insights Through Portal & App
Call & Text with AbbyGO App
Call Blocking
Seamless Integrations
ABBY'S PRODUCTS
Human Receptionist
Live, professional receptionists dedicated to your business, trained to represent your brand.
Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller Insights with Portal & App
AI Receptionist
24/7 AI receptionist trained for your industry, delivering natural, personalized caller experiences.
Natural, human-like conversations
Custom business intake & scheduling
Personalized Caller Interactions
Live Web Chat
Engage website visitors instantly and convert conversations into leads with Abby’s Live Web Chat.
Chat to Call
Pre-Chat Form & Post-Chat Survey
Automated Greetings
Saving Business Owners Time & Money
Our answering service for small business comes loaded with services, so that you can focus on building your customer base and growing your small business. No more wasting time to focus on mundane and day-to-day office tasks.
With the money and time you save, you can deploy your resources to things that matter the most, like making more money for your business. Opt for our phone answering service for small businesses and notice how quickly your business becomes agile and efficient.
Services Tailored to Your Business
Every small business operates in a different context, and our solutions are always tailor-made and customized to each business’ needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.
Service Customers in Both Spanish and English
Trained on Your Service Offerings
Obtain Accurate Information on the First Call, Not the Return Call
24/7 Live Answering Service Solution
Being available is important for improving your business’ customer experience, especially in the fast-paced, competitive world we live in.
We want to ensure that you never miss a call or live chat again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists are answering your calls and live chats when you need them.
Trust Your Calls to Receptionists That Care
Represent your business right with the most expertly trained and professional receptionists; let Abby take the call to ensure the best service possible.
All Receptionists Attend Weekly 1-on-1 Meetings
Success Managers & Receptionist
Development Leaders Ensure Top Quality
Our Focus is Non-Stop Customer Care
PRICING
Up to 100 Minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
5 FAQs
5 Contacts
Up to 200 Minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
10 FAQs
15 Contacts
Scheduling 1 Event Type with Calendly
Up to 500 Minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
15 FAQs
Unlimited Contacts
Scheduling Up to 3 Event Types with Calendly
Over 1000 minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
15 FAQs
Unlimited Contacts
Scheduling Up to 3 Event Types with Calendly
Abby is pleased to now offer a Scheduling Assistant add on. Abby Scheduling Assistants book appointments for your business across any scheduling platform other than Calendly. Reach out for details on pricing.
Up to 20 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Up to 50 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Up to 100 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Up to 200 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Human Backup On-Demand
Up to 500 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Human Backup On-Demand
Enterprise
AI RECEPTIONIST
Custom Plan fit for your business needs. Contact us for pricing details.
Over 1000 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Human Backup On-Demand
TESTIMONIALS
Meet Your Highly Trained Receptionist Teams
Melissa
Answering Expert | 4 years
A Las Vegas girl, who once lived in Sweden, Melissa loves the work environment at Abby Connect and is a social butterfly.
- Fluent in Both Spanish and English
- Enjoys Working with Lawyers
- Loves Karaoke, Traveling, and Hidden Coffee Shops
Jazmin
Receptionist | 3 years
Our resident artist, Jazmin, is a friendly and fun receptionist who loves working for Abby Connect because of our amazing management team.
- Fluent in Both Spanish & English
- Loves Drawing, Painting, Dancing & Cooking
- Creates Online Video Make-up Tutorials
David
Receptionist | 1 years
Our favorite New Yorker, this Brooklyn-born receptionist is good-humored, thoughtful, and smart as a whip.
- Loves Making Funny Videos
- His Favorite Movie is Home Alone
- Survived the Cyclone Roller Coaster on Coney Island
Mariah
Talent Acquisition Specialist | 3 years
Our Talent Acquisition Specialist and singer, Mariah, loves the Abby Culture and helping grow our team.
- Born and Raised In Las Vegas
- Was In Choir For 8 Years
- Favorite Superhero: Her Mom
FAQS
What are your hours?
Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.
How do I receive my messages?
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
Can I have my calls recorded?
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email abby@abbyconnect.com
What if I’m unavailable to take the call?
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
Do you have a mobile app? Where can I manage my account?
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
Can your virtual receptionists submit information to my CRM?
Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.
Are my calls outsourced to an overseas call center?
Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.
Start Capturing Every Opportunity
Get started today with your dedicated Onboarding Specialist and Solutions Engineer.
