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#1 Rated Receptionists to Represent Your Business
No Obligations.
No Contracts.
Cancel Any Time.
The Leader in Receptionist Features
Dedicated Receptionist Team
Your assigned receptionist team truly becomes an extension of your business.
Custom Answering Hours
From standard business hours to 24/7/365, we are here for your callers at all times.
Customized Call Handling
Your Abby service is tailored to your, your business, and your customers’ needs. Set custom answering hours (or 24/7!), greetings, client intake, FAQs, transfer tunes, and call handling instructions. Your receptionist team will sound so good, your callers will think they’re in your office.
The Abby Proven Process
Every single Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer, and a no-cost 14-day calibration period. Your dedicated CSM utilizes Abby Intelligence to continuously improve your experience.
Appointment Scheduling
You focus on the work at hand, we’ve got your admin covered. Your team of A.I.-assisted receptionists can schedule appointments on your behalf—integrating with Outlook and Google!
Call Announcement & Transfer
Don’t take a call you didn’t want -- we screen and announce all your calls.
Bilingual Receptionists
We deliver exceptional customer experiences for your Spanish-speaking callers.
Voicemail Solutions
Prefer voicemails over written messages? We offer custom voicemail solutions.
Custom Transfer Tunes
Express yourself and your company through default and custom transfer tunes.
Answer FAQs
Our receptionists use your information to answer caller’s common questions.
Call & Text from App
Manage your calls from anywhere with the AbbyGO mobile app.
Abby Intelligence
Utilizing Abby Human Intelligence and Abby Artificial Intelligence (A.A.I), we proactively optimize your account, ensure consistent message quality, and provide key analytics and call insights.
Scheduled Update
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Call Blocking
Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.
Seamless Integrations
Through custom-built integrations and Zapier compatibility, your Abby Connect receptionists can plug right into your existing workflows.
Dedicated Receptionist Team
Your assigned receptionist team truly becomes an extension of your business.
Custom Answering Hours
From standard business hours to 24/7/365, we are here for your callers at all times.
Customized Call Handling
Your Abby service is tailored to your, your business, and your customers’ needs. Set custom answering hours (or 24/7!), greetings, client intake, FAQs, transfer tunes, and call handling instructions. Your receptionist team will sound so good, your callers will think they’re in your office.
The Abby Proven Process
Every single Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer, and a no-cost 14-day calibration period. Your dedicated CSM utilizes Abby Intelligence to continuously improve your experience.
Appointment Scheduling
You focus on the work at hand, we’ve got your admin covered. Your team of A.I.-assisted receptionists can schedule appointments on your behalf—integrating with Outlook and Google!
Call Announcement & Transfer
Don’t take a call you didn’t want -- we screen and announce all your calls.
Bilingual Receptionists
We deliver exceptional customer experiences for your Spanish-speaking callers.
Voicemail Solutions
Prefer voicemails over written messages? We offer custom voicemail solutions.
Custom Transfer Tunes
Express yourself and your company through default and custom transfer tunes.
Answer FAQs
Our receptionists use your information to answer caller’s common questions.
Call & Text from App
Manage your calls from anywhere with the AbbyGO mobile app.
Abby Intelligence
Utilizing Abby Human Intelligence and Abby Artificial Intelligence (A.A.I), we proactively optimize your account, ensure consistent message quality, and provide key analytics and call insights.
Scheduled Update
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Call Blocking
Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.
Seamless Integrations
Through custom-built integrations and Zapier compatibility, your Abby Connect receptionists can plug right into your existing workflows.
How Abby A.I.-Assisted Human Receptionist Pricing Works
We offer three service tiers: 100 minutes, 200 minutes, and 500 minutes. These are monthly plans and no contracts are ever required. We do not offer annual plans.
You are only billed for engaged calls. We have call blocking and don’t engage with spam so your minutes are only spent on the highest quality callers!
We receive constant feedback from our users about how pleased they are with our responsiveness, and all of that is predicated on Abby Connect delivering messages that are timely and accurate. We couldn’t operate without them.
Frequently Asked Questions
All of our receptionists work right here in our Las Vegas, NV office. We do not outsource nor hire* work-from-home receptionists whose security, reliability, and quality may be compromised. The Abby Way is built upon a strong culture, community, support and training.
*Of course, we have back-up plans to help us operate in case of emergency. Although we were deemed an essential business during the COVID-19 crisis, a few of our receptionists had to work from home due to health concerns. We were able to transition some of our team into this temporary situation without any interruption to our services, and have since reorganized our office physically and operationally to allow us to practice safe social distancing while we work. Abby’s receptionists will be 100% operating from our office again on 6/8/2020.
Abby Connect virtual receptionists greet each of your callers with a greeting that is tailored to your wishes for your company. We keep it personal and welcoming. A common greeting may sound like: “Good Morning/Afternoon, thank you for calling ________. How may I assist you?” Another greeting may sound like, “It’s a great day at ____. How may I direct your call?” Regardless, the live call answering greeting is fully up to you and what suits your company best.
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
No Credit Card Required.
No Contracts, Ever.
Cancel Any Time.
Revolutionizing the Live Chat Experience
Chat to Call
Seamlessly convert your chats to a live call that can increase your chances of retaining new business and assist customers on the spot. The call can be initiated on request or based on criteria the customer meets.
Automated Greetings
Proactive chat allows you to capture your website visitor’s attention and prompt engagement with your chat. When a visitor is on our client’s website, our chat will pop up after 5 seconds.
Pre Chat Form
Increase efficiency of chats by gathering information upfront. Pre Chat Forms allow you to gather relevant information on your website visitors prior to initiating a chat.
Post Chat Survey
This post-chat action allows you to have real-time feedback on the overall experience your visitors are receiving when interacting with your website and chat agents.
Dedicated Success Manager
Abby Connect offers a dedicated Customer Success Manager (CSM) to ensures your services and receptionists are operating at top-notch. With your own CSM, your team has a better understanding of your needs, and changes are made quickly.
Always Online
Continue capturing new business, even when the office is closed. Website visitors come at all times of day and night so it’s important to engage with them on their time. With 24/7/365, your Abby team is ALWAYS ready to help your visitors and increase your new leads.
Scheduling Assistance
Scheduling has never been easier or more streamlined! Your chat team will provide your chat visitors with all the tools and direction they need to schedule their appointment.
Interface Customization
Your chat widget’s colors can be branded like your website! Changing colors allows your chat to stand out just enough to grab attention and not be overlooked.
SMS Integration
Increase availability across more channels of communication. Get a higher response rate contacting customers who prefer to text.
Visitor Banning
If troublesome visitors return to your chat several times just to harass agents and waste time or your chats, this can be avoided by banning these visitors by their IP address.
Email Transcripts
Similar to our receptionist service you will receive email notifications of every complete chat interaction.
Multiple Language Support
Advanced translation services knock down any language barriers that may exist between you and your online visitors/consumers. For no extra cost, your Abby team can translate chats and provide multilingual responses in real-time.
Chat to Call
Seamlessly convert your chats to a live call that can increase your chances of retaining new business and assist customers on the spot. The call can be initiated on request or based on criteria the customer meets.
Automated Greetings
Proactive chat allows you to capture your website visitor’s attention and prompt engagement with your chat. When a visitor is on our client’s website, our chat will pop up after 5 seconds.
Pre Chat Form
Increase efficiency of chats by gathering information upfront. Pre Chat Forms allow you to gather relevant information on your website visitors prior to initiating a chat.
Post Chat Survey
This post-chat action allows you to have real-time feedback on the overall experience your visitors are receiving when interacting with your website and chat agents.
Dedicated Success Manager
Abby Connect offers a dedicated Customer Success Manager (CSM) to ensures your services and receptionists are operating at top-notch. With your own CSM, your team has a better understanding of your needs, and changes are made quickly.
Always Online
Continue capturing new business, even when the office is closed. Website visitors come at all times of day and night so it’s important to engage with them on their time. With 24/7/365, your Abby team is ALWAYS ready to help your visitors and increase your new leads.
Scheduling Assistance
Scheduling has never been easier or more streamlined! Your chat team will provide your chat visitors with all the tools and direction they need to schedule their appointment.
Interface Customization
Your chat widget’s colors can be branded like your website! Changing colors allows your chat to stand out just enough to grab attention and not be overlooked.
SMS Integration
Increase availability across more channels of communication. Get a higher response rate contacting customers who prefer to text.
Visitor Banning
If troublesome visitors return to your chat several times just to harass agents and waste time or your chats, this can be avoided by banning these visitors by their IP address.
Email Transcripts
Similar to our receptionist service you will receive email notifications of every complete chat interaction.
Multiple Language Support
Advanced translation services knock down any language barriers that may exist between you and your online visitors/consumers. For no extra cost, your Abby team can translate chats and provide multilingual responses in real-time.
How Live Chat Pricing Works
We offer three tiers of live chat support: 10 engaged chats, 30 engaged chats, and 50 engaged chats. Every chat will be labeled as either a “Lead”, “Actionable Support”, or “Non-Actionable Support” so you understand the nature of every chat.
You are only billed for engaged chats. We have visitor blocking and don’t engage with spam so your minutes are only spent on the highest quality website visitors!
The people at Abby Connect have been very flexible and sweet. They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people contact us. We’re very happy.
Live Chat Frequently Asked Questions
Yes! Abby Connect is now integrated with Zapier, which is a tool that allows users to connect their apps and service, and automate workflows. It’s an extremely powerful tool for small business owners who aren’t developers. Examples of apps you may want to connect with Abby Connect through Zapier are: CRMs (Salesforce, Clio, Hubspot, etc), Google Docs, Email marketing tools, Slack or Teams, and many more. In your Abby Connect Portal, there is an option to receive your invite to Zapier from Abby Connect, connect your account to Zapier, and you will find your unique Abby Connect API key to use in Zapier. You can choose to create leads, send emails, generate tasks, and so much more. Whatever you want, you can likely create a workflow through Zapier to achieve. Review Zapier and our other Integrations and speak to your contact at Abby Connect for more information.
No Credit Card Required.
No Contracts, Ever.
Cancel Any Time.
Revolutionizing the Small Business Customer Experience
Dedicated Receptionist Team
Your assigned receptionist team truly becomes an extension of your business.
Custom Answering Hours
From standard business hours to 24/7/365, we are here for your callers at all times.
Customized Client Intake
We gather what you need to qualify, prioritize & assist your callers.
Dedicated Success Manager
Your immediate point of contact that oversees your account and ensures top quality.
Appointment Scheduling
We can book appointments using a tool that integrates with Outlook & Google.
Call Announcement & Transfer
Don’t take a call you didn’t want -- we screen and announce all your calls.
Bilingual Receptionists
We deliver exceptional customer experiences for your Spanish-speaking callers.
Voicemail Solutions
Prefer voicemails over written messages? We offer custom voicemail solutions.
Call & Text from App
Manage your calls from anywhere with the AbbyGO mobile app.
Unlimited Users
No limit to the number of team members you can have as contacts on your account.
Scheduled Updates
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Call & Visitor Blocking
Stop unwanted callers and website visitors from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.
Seamless Integrations
Through custom-built integrations and Zapier compatibility, your Abby Connect receptionists can plug right into your existing workflows.
Chat to Call
Seamlessly convert your chats to a live call that can increase your chances of retaining new business and assist customers on the spot. The call can be initiated on request or based on criteria the customer meets.
Pre Chat Form
Increase efficiency of chats by gathering information upfront. Pre Chat Forms allow you to gather relevant information on your website visitors prior to initiating a chat.
Post Chat Survey
This post-chat action allows you to have real-time feedback on the overall experience your visitors are receiving when interacting with your website and chat agents.
Interface Customization
Your chat widget’s colors can be branded like your website! Changing colors allows your chat to stand out just enough to grab attention and not be overlooked.
Email Transcripts
Receive email notifications of every complete chat interaction and phone interaction..
Dedicated Receptionist Team
Your assigned receptionist team truly becomes an extension of your business.
Custom Answering Hours
From standard business hours to 24/7/365, we are here for your callers at all times.
Customized Client Intake
We gather what you need to qualify, prioritize & assist your callers.
Dedicated Success Manager
Your immediate point of contact that oversees your account and ensures top quality.
Appointment Scheduling
We can book appointments using a tool that integrates with Outlook & Google.
Call Announcement & Transfer
Don’t take a call you didn’t want -- we screen and announce all your calls.
Bilingual Receptionists
We deliver exceptional customer experiences for your Spanish-speaking callers.
Voicemail Solutions
Prefer voicemails over written messages? We offer custom voicemail solutions.
Call & Text from App
Manage your calls from anywhere with the AbbyGO mobile app.
Unlimited Users
No limit to the number of team members you can have as contacts on your account.
Scheduled Updates
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Call & Visitor Blocking
Stop unwanted callers and website visitors from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.
Seamless Integrations
Through custom-built integrations and Zapier compatibility, your Abby Connect receptionists can plug right into your existing workflows.
Chat to Call
Seamlessly convert your chats to a live call that can increase your chances of retaining new business and assist customers on the spot. The call can be initiated on request or based on criteria the customer meets.
Pre Chat Form
Increase efficiency of chats by gathering information upfront. Pre Chat Forms allow you to gather relevant information on your website visitors prior to initiating a chat.
Post Chat Survey
This post-chat action allows you to have real-time feedback on the overall experience your visitors are receiving when interacting with your website and chat agents.
Interface Customization
Your chat widget’s colors can be branded like your website! Changing colors allows your chat to stand out just enough to grab attention and not be overlooked.
Email Transcripts
Receive email notifications of every complete chat interaction and phone interaction..
How Bundled Pricing Works
We offer three tiers of bundled plans: Abby 10, Abby 30, and Abby 50. Each plan includes either 10 engaged chats, 30 engaged chats, or 50 engaged chats at a reduced cost in addition to your receptionist plan.
You are only billed for engaged calls and engaged chats. We have visitor blocking and don’t engage with spam so your minutes are only spent on the highest quality callers and website visitors!
We were looking for an alternative to Call Ruby and we did a Google search. We looked for competitors to Call Ruby, and Abby Connect is the one we got. It’s better than the previous company we had and the cost of having the service is lower. The people at Abby Connect have been very flexible and sweet. They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people call. I like that the communication is very easy, and we’re very happy.
Frequently Asked Questions
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
If you happen to go over your plan, any additional chats will be prorated at the rate in your service plan. If further down the road you feel the need to add more chats, you are more than welcome to adjust your current plan without penalty or wait period.
Yes! Abby Connect is now integrated with Zapier, which is a tool that allows users to connect their apps and service, and automate workflows. It’s an extremely powerful tool for small business owners who aren’t developers. Examples of apps you may want to connect with Abby Connect through Zapier are: CRMs (Salesforce, Clio, Hubspot, etc), Google Docs, Email marketing tools, Slack or Teams, and many more. In your Abby Connect Portal, there is an option to receive your invite to Zapier from Abby Connect, connect your account to Zapier, and you will find your unique Abby Connect API key to use in Zapier. You can choose to create leads, send emails, generate tasks, and so much more. Whatever you want, you can likely create a workflow through Zapier to achieve. Review Zapier and our other Integrations and speak to your contact at Abby Connect for more information.
