Abby’s Customer Service Solutions
Fuel your business growth by providing unparalleled caller support.
Abby Connect offers one product you can use three different ways; Live Human Receptionist Service, AI Receptionist, or a mix of both.
Our Human and AI capabilities allow you to customize the caller experience based on the type of call or time of day. Learn more about how we combine our 20+ years of Human Receptionist experience with AI innovation.
Human + AI Receptionist
Why choose between a human receptionist and AI when you can have both? Abby combines the warmth and judgment of our in-house, U.S.-based receptionists with the speed and always-on availability of AI, so every caller reaches the right kind of help. You decide how calls are handled, and you can switch the mix anytime.
INCLUDED IN EVERY PLAN
Human + AI Receptionist Features
Most capabilities work with a human receptionist, AI, or both.
Dedicated Receptionist Team (Human only)
A small, US-based team that learns your business, from our Las Vegas HQ. Not remote, outsourced staff.
Caller Insights In Portal & App
Track calls and usage, spot trends, and manage your account.
Call & Text With AbbyGO App
Follow up with callers by call or text, right in the app.
Self-Serve Controls
Change your call handling in the moment from the portal or AbbyGO app, with no waiting on support.
White Glove Onboarding
We set up your service and provide ongoing support.
1,000+ Integrations
Connect caller information to your workflow, using the tools you already run your business on.
HIPAA Compliance Options (Human only)
For healthcare and other regulated industries.
Encrypted Call Recordings
Every call captured and securely stored.
Customized Call Handling
Calls answered by your instructions, so callers feel they reached your office.
Custom Answering Hours
Choose your answering hours, including a 24/7 option, with no weekend upcharge.
Bilingual Support
English and Spanish answering.
Flexible Contacts
Add the contacts your receptionists need to recognize and route callers.
Custom Transfer Tunes
Customize your hold and transfer tunes.
Call Blocking
Block unwanted calls to save time and minutes.
Voicemail Solutions
A custom voicemail box, set up by Abby or yourself.
No Setup Fee
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Free Trial On Every Plan
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24/7 Coverage
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Human Quality Assurance
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20+ Year Reputation
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1,000+ Integrations
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US-Based
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Month-To-Month
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No Setup Fee
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Free Trial On Every Plan
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24/7 Coverage
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Human Quality Assurance
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20+ Year Reputation
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1,000+ Integrations
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US-Based
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Month-To-Month
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Custom Solutions Consultation
A custom solutions consultation is included with every plan. Our team will explore what you need across virtually any tech stack, from CRMs and scheduling platforms to case management, billing, and field service systems. Custom integrations, automations, and tailored call workflows are then scoped and built for you as a custom solution.
Human Virtual Receptionists
Abby’s human receptionist service has been supporting businesses’ call answering needs for two decades. Backed by advanced technology, our human virtual receptionists answer every call with warmth and professionalism, turning potential leads into loyal customers and delivering expert customer care.
FEATURES
Human Receptionist Features
Dedicated Receptionist Team
Each client is assigned to a small, U.S.-based receptionist team that knows your business. In-house receptionists work from our Las Vegas headquarters; not remote, outsourced receptionists.
Custom Answering Hours
You choose answering hours; 24/7 answering option.
Customized Call Handling
Your calls are answered according to your call handling instructions. Callers believe your receptionists are answering from your office.
White Glove Onboarding Process
Starting a new service can be daunting, but Abby does the work for you. We walk you through setting up your service and provide ongoing support.
Appointment Scheduling
Abby receptionists handle scheduling for you through Calendly, and the AI Receptionist books directly into hundreds of scheduling platforms.
Call Announcement & Transfer
Receptionists can announce and transfer calls according to your call handling instructions.
Bilingual Receptionists
Abby offers English- and Spanish-speaking receptionists.
Voicemail Solutions
Abby can provide you with a voicemail box. Custom set up through Abby or do-it-yourself option.
Custom Transfer Tunes
Transfer tunes can be customized to your preference.
Answer Business FAQs
Receptionists answer your business’ top FAQs. These can be changed/updated at any time.
Receptionists Powered by AI Technology
Receptionists are backed by AI technology such as AI-generated call summaries, transcripts, recordings, and customer sentiment scores.
Caller Insights Through Portal & App
Access call details anytime, anywhere. Track calls and usage, manage your account, spot customer trends, block calls, and more.
Call & Text with AbbyGO App
No need to leave the app to follow up with your callers. Call and text them right through the app.
Call Blocking
Block unwanted calls, saving you time, hassle, and minutes.
Seamless Integrations
Integrate caller insights directly with your workflow.
AI Receptionist
Abby’s AI Receptionist is a state-of-the-art solution that handles your incoming calls with the same professional finesse as our human receptionist team. Leverage AI to streamline call management, boost productivity, cut costs, and fuel business growth.
Features
AI Receptionist Features
Never Miss a Call
24/7 AI Receptionist can answer calls simultaneously, no matter the volume.
No Hold Times
Abby’s AI Receptionist doesn’t need to put a caller on hold to track down information. There are no hold times, and the AI receptionist always answers within 1 ring.
Customized for Your Business
Abby’s AI Receptionist understands your business and answers with your brand’s voice.
Conversational, Human-Like Receptionist
Callers feel like they’re talking to a human, replacing automated phone systems and enhancing service.
Answers Frequently Asked Questions
Built with your business information and FAQs, reducing errors and increasing efficiency.
Call Routing and Transfer
Can route and transfer calls according to your call handling instructions.
Appointment Scheduling
Can schedule appointments day or night, improving lead intake and increasing revenue.
Fast Set Up
Efficient, white glove onboarding process ensures Abby AI Receptionist can start taking calls quickly.
Industry Customization
AI Receptionist understands industry nuance and adjusts to your business’ needs.
AbbyGO Mobile App & Portal
Access to call details, such as AI-generated call summaries, transcripts, recordings, customer sentiment score, and more.
Integrations
Customer insights and data can be integrated with your existing workflows.
Backed by Humans
If the AI should encounter a question or situation that requires the human touch, the AI will route your caller to a live human receptionist.
FAQS
What business services does Abby offer?
Abby is one receptionist service you can use three ways, all with an impressive range of features: Live Human Receptionist service, AI Receptionist, and a mix of both services.
Can I use human and AI receptionists together?
Yes! Human and AI answering are both included in every plan, so there is nothing extra to sign up for. For instance, you can use our human receptionists for daytime call answering and our AI Receptionist for after hours, and change the mix anytime.
Do all clients gain access to Abby’s app and portal?
Access to Abby’s app and portal comes with each of our services. You can track and manage your customer communications with ease.
How does Abby’s suite of services help my business?
High-quality customer service is a primary driver of business growth. Abby helps you convert callers and web visitors into customers and retain existing customers by providing excellent customer support.
Drive Success for Your Business with Outstanding Customer Care
Upgrade your customer service game with Abby: human receptionists, AI, or a mix of both, all in one service. Discover the difference a dedicated team of customer service professionals can make to your business’ growth and success.