How to grow a small business into a large business is the question every business owner wants the clear answer to. There are 31.7 million businesses in the United States, 99.9% of which are small — meaning those that employ fewer than 500 people. That’s an incredible number of businesses with the same mission: grow…

Everyone is at a different place in their entrepreneurial journey. But, each entrepreneur reaches a point when they need to expand their customer service capabilities. This leads many of them to seek the best live chat for small business. There are plenty of options to choose from, but you want the offering that’s right for…

When a small business first starts out, it’s hard to tell whether it will last in the long run. Countless factors affect every company’s overall performance, and even offering a great product or essential service doesn’t guarantee success. One factor that can make or break a company is it’s customer service. And when you have…

In today’s world, customers who need support, want to speak to someone immediately. Yes, emails are an option, but responses typically take too long. Then there are phone calls, which are an excellent strategy, but they do not always work across varying time zones. What about self-service options?  Well, they just lack the personalization that…

When businesses cooperate and work together, there is an opportunity to grow and thrive side by side. The benefits of going above and beyond the call of duty can have some transformational effects that make putting in that extra bit of effort worth every second.  It’s not every day that you get to discover just…

Running and growing a small business seems glamorous to outsiders, but those who are actually doing it know how stressful it can be. In fact, 30% of new businesses fail within the first two years of operations, and 50% close shop in the first five years. Even for the legacy small businesses, many have experienced…

Companies like ours claim to save small businesses like yours money with virtual receptionist services. But how much, exactly? I’ve created this guide so you can crunch the numbers and calculate the true ROI of a virtual receptionist for your small business.  A Virtual Receptionist Is Cheaper Than a ‘Regular’ Receptionist The average receptionist in…

Like most people, I’ve had more meaningful experiences with companies over the phone than on any other technology. I can’t remember a ‘great’ email or live chat, but I can certainly recall several positive phone conversations. That’s because there’s an intimacy with a voice conversation that you don’t get with the written word. Small businesses…