Abby Connect stepped up to the challenges of 2020, quickly building a proper socially-distanced workplace, answering more calls than ever before, and helping more businesses survive and grow.

National Employee Appreciation Day lands on the first Friday in March each year, this year falling on Friday, March 5th. Why do we celebrate it, you ask? Well, why not? The truth is we can always celebrate our employees any day of the year. But like many jobs that we work, much of what we…

Everyone has their very own unique voice. Just like fingerprints, your voice is your signature identifier. However, what we all have in common with our unique voices is our tone. And, what exactly is tone, you ask? Well, tone is something we all have, and we can all express tones that are recognizable in just…

Empathy is a deep, heartfelt emotion that exists within all of us. Some people have a harder time either recognizing that it’s appropriate to have or recognizing when it needs to be conveyed and how to do that. Because without the words, the other person may not know that you understand their feelings. Read on for a detailed guide on building the empathy skills necessary to help connect with people.

In Michael Sorensen’s book, I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships, you discover very early on in his research that the majority of people need someone to listen to their problems and validate them. It’s through validating we flex an awesome power that we all possess. The power of just being there.…

In today’s world of business, we often find ourselves lost in to-do lists, barely keeping our heads above water to grab a gasp of air from time to time. Either methodically going through the motions of the workday or plowing through the daily chaos, we become more and more detached from our work’s true meaning.…

When choosing the best business phone systems in 2021 for your business there’s a whole lot to consider. Probably a lot more than you thought you were going to have to think about when you first sat down as a business owner to figure out all this communication and customer service stuff. For example, ……

Customers tend to call support when they’re experiencing a problem — they think they were billed incorrectly, they can’t assemble a product right, they have a question about your services — and to top it off, they often spend time sitting on hold or being transferred to different departments. The result? Frustrated customers at the end…