Not all virtual receptionist services are created equal — especially concerning the features included and the virtual receptionist pricing structure of those services.  Unfortunately, many companies try a virtual receptionist service only to be slapped with unexpected fees and overage charges. Some are even billed for minutes related to spam calls or unengaged calls.  At…

Whenever a customer calls, they allow your business to build and strengthen its relationship with them to keep them coming back. Creating a great customer experience is about fulfilling a customer’s needs efficiently while making them feel valued.   Hiring a virtual receptionist service for your business is not the same as a simple answering service.…

Hiring a virtual receptionist service is a big decision. Why? Because it costs you money and affects your company’s image. This easy-to-consume guide helps you make an informed decision so you only hire a service that represents you right. We want to make sure small business owners are making the smart choice, not the flashy…

Have you been considering the assistance of a live virtual receptionist service? If so, you may be wondering whether it’s in your budget.  There are many variables to consider when hiring a live virtual receptionist, which is why it’s important to remain aware of how pricing works, and what that means for the quality of…

As the holiday season rapidly approaches, small and midsize businesses are preparing for what’s ahead — the holiday season.  Considering nearly 7 in 10 small businesses see the winter holiday season as their top sales opportunity, it’s important to prepare ahead, not just in terms of revenue, but also customer satisfaction. For many SMBs, this…

“Stay engaged when interacting with the customer. At the moment, they are your most important customer.” — Shep Hyken, International Leading Authority on Customer Service and Experience Missing customer calls can equate to major losses. Not only will you potentially lose that customer or client, but they will likely conduct business with a competitor instead.…

If you’re like me, you were probably surprised (or relieved!) to learn that not every administrative task has to take place at your business’s physical location. In fact, a lot of tasks can be done remotely by a virtual receptionist. But what about your front office staff? Don’t they take care of all the office…

“The secret to marketing success is no secret at all — word-of-mouth is all that matters.” – Seth Godin, Author and Former Dot-Com Business Executive. Words can spread like wildfire within a community, especially when it comes to customer experience. This is exactly why word-of-mouth is so powerful. On average, word-of-mouth drives $6 trillion in…