Main Image for article Being Heart-Centered as a Practice
Main Image for article Being Heart-Centered as a Practice

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Being Heart-Centered in Business and Life

In today’s world of business, we often find ourselves lost in to-do lists, barely keeping our heads above water to grab a gasp of air from time to time. Either methodically going through the motions of the workday or plowing through the daily chaos, we become more and more detached from our work’s true meaning.…

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Connecting Through Empathy: The Ultimate Guide

Empathy is a deep, heartfelt emotion that exists within all of us. Some people have a harder time either recognizing that it’s appropriate to have or recognizing when it needs to be conveyed and how to do that. Because without the words, the other person may not know that you understand their feelings. Read on for a detailed guide on building the empathy skills necessary to help connect with people.

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The Power of Just Being There

In Michael Sorensen’s book, I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships, you discover very early on in his research that the majority of people need someone to listen to their problems and validate them. It’s through validating we flex an awesome power that we all possess. The power of just being there.…

Main Image for article Being Heart-Centered as a Practice

Being Heart-Centered in Business and Life

In today’s world of business, we often find ourselves lost in to-do lists, barely keeping our heads above water to grab a gasp of air from time to time. Either methodically going through the motions of the workday or plowing through the daily chaos, we become more and more detached from our work’s true meaning.…

Best Remote Business Phone Systems

Best Business Phone Systems for 2021

When choosing the best business phone systems in 2021 for your business there’s a whole lot to consider. Probably a lot more than you thought you were going to have to think about when you first sat down as a business owner to figure out all this communication and customer service stuff. For example, ……

Develop strong customer relationships

5 Ways Your Answering Service Can Practice Emotional Intelligence When Interacting with Customers

Customers tend to call support when they’re experiencing a problem — they think they were billed incorrectly, they can’t assemble a product right, they have a question about your services — and to top it off, they often spend time sitting on hold or being transferred to different departments. The result? Frustrated customers at the end…

What Do You Get with Great CX - Cover Image

What Do You Get with Great CX?

It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…

2020 Legal Trends Report Summary Main Image

Legal Trends Report 2020 Summary

Since 2016, Clio’s Legal Trends Report (direct download link) has brought greater insights into the business of legal practice. Its aim is to cover new approaches to understanding some of the most pressing issues that lawyers and clients face today and how to overcome those challenges. In this year’s report, we find out what really…

New Technologies For A Growing Business

Growing a business isn’t an easy task, and it’s one at which many people don’t succeed. Between all the day-to-day intricacies of running a business to making sure you are cognizant of the bigger picture, business owners are constantly looking for new and better ways to innovate.