We Are Abby
Abby Connect is a U.S.-based answering service that embodies the warmth and professionalism of a dedicated member of YOUR team, always ready to help. Abby has been serving the communication needs of businesses like yours for 20 years.
OUR MISSION
BEHIND THE NAME
The name “Abby” was chosen to symbolize the friendly, approachable
nature of the brand
– think of Abby as the receptionist who always greets you with a smile and remembers your name.
Abby’s AI receptionist answers calls with a human-like conversational tone that understands and adapts to your callers’
needs.
AI that provides affordable
customer care without sacrificing quality service. Unlike traditional phone answering systems that irritate callers and waste their time, Abby’s AI receptionist answers with a human-like, conversational tone that understands and adapts to your callers’ needs.
“Abby” represents the heart and soul of Abby Connect: a caring, attentive, and highly professional presence that makes every customer feel valued and heard. Whether it’s answering customer calls, scheduling appointments, or responding to inquiries, Abby ensures that businesses never lose that personal touch with their customers.
The “Connect” in our name reflects our belief that no matter what industry you’re in or how large your business grows, personal connection will always be the key to success. Our team of expert receptionists is trained to represent your brand with warmth, professionalism, and reliability, helping you build lasting relationships with your customers.
Our CORE VALUES
Committed and Driven to Excellence
Always Do the Right Thing
Growth-Oriented Mindset
Have a Warm, Friendly, Positive Attitude
Take Ownership and Go Above and Beyond
Be Humble
Our Team
Happy Employees = Happy Clients
At Abby, we believe that a great business starts with happy employees. That’s why we place a strong emphasis on employee satisfaction and growth. When our team feels appreciated and supported, they’re able to provide the highest level of service to our clients.
Our team of receptionists is more than just a voice on the other end of the line—they are a dedicated extension of your business, committed to helping you succeed. THEY are “Abby”. By creating an empowering and supportive work environment, we ensure that Abby’s values are always reflected in the services we provide.
We’re dedicated to providing businesses with the communication solutions they need to thrive while maintaining meaningful, personal connections with their customers. We are proud to offer reliable, U.S.-based call answering services supported by advanced technology that make every customer feel valued, ensuring businesses stay connected and grow with ease.
Our STORY
Abby’s Story
Abby Connect is a family-owned business that has been serving the communication needs of businesses like yours for 20 years. Our founding family believes that exceptional customer service will ensure companies capture more opportunities and convert more prospects to clients. We maintain that having a tight-knit company culture that emphasizes team building and personal development will extend into creating a better service for clients.
The Abby Way
We value our culture and encourage communication, growth, and teamwork by using our core values as a guide. We’re professional, reliable, and relatable. Our team knows that connecting and empathizing on a personal level is the foundation for establishing trust and confidence within callers. With this in mind, we invest our time in making sure we embrace the human connection within this world of technology. We are committed to providing incredible experiences to both our team and our clients by combining the power of human connection with the benefits of advanced technology.
Culture and employee satisfaction are of the utmost importance to us here at Abby Connect…
Leadership Team
Nathan Strum
CEO
Gail Strum
Culture Director
Racquel Pankau
Director of Learning and Development
Lisa Snyder
VP of Sales & Marketing
Marianne Mlechick
VP of Operations
Marlene Cosain
Abby Way Co-Director
The Abby Difference
Abby is completely different from our competitors. From our solutions to our values, Abby sets the bar high. What makes us different?
U.S.-Based, Bilingual Receptionists
Real people, fluent in English and Spanish, trained to represent your business with care.
Dedicated Teams
You’ll work with a small, familiar team that truly gets to know your business and customers.
Customized Call Handling
We follow your exact instructions, so every caller gets a consistent, on-brand experience.
Superior Sound Quality
Crystal-clear calls that sound like they’re coming straight from your office.
Seamless Integrations
Easily connect Abby with tools like Salesforce, Calendly, Google Calendar, and more to keep your workflow smooth.
Smart, User-Friendly Technology
From AI receptionist, AI-assisted human receptionists, to real-time dashboards and mobile access, our tools keep you connected and in control.
No Long-Term Contracts
Flexible plans that grow with your business—cancel anytime, no strings attached.
Award-Winning Support
Friendly, knowledgeable service whenever you need help or want to make changes.
Careers
Join Abby, Where Your Work Matters
At Abby, we believe in the power of quality customer service and the people who make that happen. As part of our team, you’ll play a key role in helping businesses grow while building a career you’re proud of. If you’re passionate about customer service and helping businesses thrive, are looking for a supportive environment, and want to make a real impact every day, we’d love to meet you.
See the Process in Action
Whether you’re signing up for our human receptionists, AI receptionist, or live web chat, the Abby Proven Process makes the transition effortless. You’ll wonder why you didn’t do it sooner!
Let’s show you how easy it is to get started—and why thousands of businesses trust Abby to handle their business calls.