Abby’s Customer Service Solutions
Fuel your business success by providing unparalleled customer support.
Human Virtual Receptionists
Abby’s human receptionist service has been supporting businesses’ call answering needs for two decades. Backed by advanced technology, our human virtual receptionists answer every call with warmth and professionalism, turning potential leads into loyal customers and delivering expert customer care.
FEATURES
Human Receptionist Features
Dedicated Receptionist Team
Each client is assigned to a small, U.S.-based receptionist team that knows your business. In-house receptionists work from our Las Vegas headquarters; not remote, outsourced receptionists.
Custom Answering Hours
You choose answering hours; 24/7 answering option.
Customized Call Handling
Your calls are answered according to your call handling instructions. Callers believe your receptionists are answering from your office.
White Glove Onboarding Process
Starting a new service can be daunting, but Abby does the work for you. We walk you through setting up your service and provide ongoing support.
Appointment Scheduling
Abby receptionists handle scheduling for you, either through Calendly or through Scheduling Assistants who use a calendar of your choice.
Call Announcement & Transfer
Receptionists can announce and transfer calls according to your call handling instructions.
Bilingual Receptionists
Abby offers English- and Spanish-speaking receptionists.
Voicemail Solutions
Abby can provide you with a voicemail box. Custom set up through Abby or do-it-yourself option.
Custom Transfer Tunes
Transfer tunes can be customized to your preference.
Answer Business FAQs
Receptionists answer your business’ top FAQs. These can be changed/updated at any time.
Receptionists Powered by AI Technology
Receptionists are backed by AI technology such as AI-generated call summaries, transcripts, recordings, and customer sentiment scores.
Caller Insights Through Portal & App
Access call details anytime, anywhere. Track calls and usage, manage your account, spot customer trends, block calls, and more.
Call & Text with AbbyGO App
No need to leave the app to follow up with your callers. Call and text them right through the app.
Call Blocking
Block unwanted calls, saving you time, hassle, and minutes.
Seamless Integrations
Integrate caller insights directly with your workflow.
AI Receptionist
Abby’s AI Receptionist is a state-of-the-art solution that handles your incoming calls with the same professional finesse as our human receptionist team. Leverage AI to streamline call management, boost productivity, cut costs, and fuel business growth.
Features
AI Receptionist Features
Never Miss a Call
24/7 AI Receptionist can answer calls simultaneously, no matter the volume.
No Hold Times
Abby’s AI Receptionist doesn’t need to put a caller on hold to track down information. There are no hold times, and the AI receptionist always answers within 1 ring.
Customized for Your Business
Abby’s AI Receptionist understands your business and answers with your brand’s voice.
Conversational, Human-Like Receptionist
Callers feel like they’re talking to a human, replacing automated phone systems and enhancing service.
Answers Frequently Asked Questions
Built with your business information and FAQs, reducing errors and increasing efficiency.
Call Routing and Transfer
Can route and transfer calls according to your call handling instructions.
Appointment Scheduling
Can schedule appointments day or night, improving lead intake and increasing revenue.
Fast Set Up
Efficient, white glove onboarding process ensures Abby AI Receptionist can start taking calls quickly.
Industry Customization
AI Receptionist understands industry nuance and adjusts to your business’ needs.
AbbyGO Mobile App & Portal
Access to call details, such as AI-generated call summaries, transcripts, recordings, customer sentiment score, and more.
Integrations
Customer insights and data can be integrated with your existing workflows.
Backed by Humans
If the AI should encounter a question or situation that requires the human touch, the AI will route your caller to a live human receptionist.
Live Web Chat Service
Abby’s live web chat solution is revolutionizing online customer engagement for our clients with over 40% improvement in website conversions. Our skilled human chat agents greet every website visitor with prompt, personable support, transforming inquiries into loyal customers and driving business growth.
FEATURES
Live Web Chat Features
Chat to Call
Seamlessly convert your chats to live calls, which can increase your chances of conversion and improve satisfaction. The call can be initiated on request or based on set criteria.
Automated Greetings
Proactive chat allows you to capture your website visitors’ attention and prompt engagement with your chat. When a visitor is on our client’s website, our chat will pop up after 5 seconds.
Pre-Chat Form
Increase efficiency of chats by gathering relevant information from your website visitor up front prior to initiating a chat.
Post Chat Survey
Receive real-time feedback from your website visitors on their experience interacting with your website and chat agents.
Dedicated Account Manager
With a dedicated Account Manager, your chat agents are always aware of your needs and changes are made quickly. This high level of dedicated support ensures your service is always top tier.
24/7 Live Chat Support
Capture new business opportunities, even when the office is closed. With 24/7/365, your Abby team is ALWAYS ready to support your visitors and increase conversions.
Scheduling Assistance
Your chat team provides web visitors with everything they need to schedule appointments. Streamlined scheduling gets them in the door faster!
Interface Customization
Your live web chat widget’s colors can be customized to your brand! Custom color options allow your chat to grab visitors’ attention.
SMS Integration
Increase availability across more channels of communication. Get a higher response rate by contacting customers who prefer to text.
Visitor Banning
Ban troublesome visitors by their IP address to prevent repeated harassment and wasted chat time.
Email Transcripts
You will receive email notifications of every chat interaction.
Multiple Language Support
Advanced translation services knock down any language barriers that may exist between you and your online visitors/consumers. For no extra cost, your Abby team translates chats and provides multilingual responses in real-time.
FAQS
What business services does Abby offer?
Abby offers three customer service solutions, all with an impressive range of features: Live Human Receptionist service, AI Receptionist, and Live Web Chat service.
Can I sign up for more than one customer service solution?
Yes! You can choose one service or a combination of services to fit your customer service needs. For instance, you can use our Live Human Receptionist service for daytime call answering and our AI Receptionist for after hours. You can also sign up for all three services to cover cross-channel communication.
Do all clients gain access to Abby’s app and portal?
Access to Abby’s app and portal comes with each of our services. You can track and manage your customer communications with ease.
How does Abby’s suite of services help my business?
High-quality customer service is a primary driver of business growth. Abby helps you convert callers and web visitors into customers and retain existing customers by providing excellent customer support.
Drive Success for Your Business with Outstanding Customer Care
Upgrade your customer service game with Abby’s suite of solutions: Live Human Receptionists, AI Receptionist, and Live Web Chat service. Discover the difference a dedicated team of customer service professionals can make to your business’ growth and success.
