The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
A blue line, solid on the right and transitioning to a dotted line on the left, slopes downward across a white background—visually representing the decrease in inbound calls.
A horizontal zipper, partially unzipped from the left, with blue teeth and slider resembles a virtual receptionist—its pull angled upward on the right side, while the rest of the zipper remains closed.
A blue outlined triangle with one side formed by a series of small dots, while the other two sides are solid lines—symbolizing inbound calls—is displayed on a white background.

Abby’s Customer Service Solutions

Fuel your business success by providing unparalleled customer support.

Abby Connect currently offers three customer service solutions to meet the needs of businesses of all shapes and sizes: Live Human Receptionists, AI Receptionist, and Live Web Chat Service. 
 
Each of our solutions has the potential to ignite your business growth by providing unmatched service to your customers. Learn more about our three customer service solutions below.
A man with receptionist features, wearing a headset, sits at a computer chatting with a customer. A message bubble says, Hi! How can I help you today? Another asks about skin consultation appointments. An inset shows a smiling woman on a headset.
A smiling woman sits at a desk, talking on the phone and using a laptop. On-screen chat bubbles show a patient asking about skin consultation appointments, highlighting modern receptionist features. Text at the top reads “HUMAN RECEPTIONIST.”.

Human Virtual Receptionists

Abby’s human receptionist service has been supporting businesses’ call answering needs for two decades. Backed by advanced technology, our human virtual receptionists answer every call with warmth and professionalism, turning potential leads into loyal customers and delivering expert customer care.

FEATURES

Human Receptionist Features

Dedicated Receptionist Team

Each client is assigned to a small, U.S.-based receptionist team that knows your business. In-house receptionists work from our Las Vegas headquarters; not remote, outsourced receptionists.

Custom Answering Hours

You choose answering hours; 24/7 answering option.

Customized Call Handling

Your calls are answered according to your call handling instructions. Callers believe your receptionists are answering from your office.

White Glove Onboarding Process

Starting a new service can be daunting, but Abby does the work for you. We walk you through setting up your service and provide ongoing support.

Appointment Scheduling

Abby receptionists handle scheduling for you, either through Calendly or through Scheduling Assistants who use a calendar of your choice.

Call Announcement & Transfer

Receptionists can announce and transfer calls according to your call handling instructions.

Bilingual Receptionists

Abby offers English- and Spanish-speaking receptionists.

Voicemail Solutions

Abby can provide you with a voicemail box. Custom set up through Abby or do-it-yourself option.

Custom Transfer Tunes

Transfer tunes can be customized to your preference.

Answer Business FAQs

Receptionists answer your business’ top FAQs. These can be changed/updated at any time.

Receptionists Powered by AI Technology

Receptionists are backed by AI technology such as AI-generated call summaries, transcripts, recordings, and customer sentiment scores.

Caller Insights Through Portal & App

Access call details anytime, anywhere. Track calls and usage, manage your account, spot customer trends, block calls, and more.

Call & Text with AbbyGO App

No need to leave the app to follow up with your callers. Call and text them right through the app.

Call Blocking

Block unwanted calls, saving you time, hassle, and minutes.

Seamless Integrations

Integrate caller insights directly with your workflow.

AI Receptionist

Abby’s AI Receptionist is a state-of-the-art solution that handles your incoming calls with the same professional finesse as our human receptionist team. Leverage AI to streamline call management, boost productivity, cut costs, and fuel business growth.

A diagonal line transitions from evenly spaced light blue dots on the left to a solid light blue line on the right, set against a white background—evoking simplicity and clarity, much like intuitive receptionist features.
A smiling woman wearing a headset is shown as an AI receptionist, highlighting advanced receptionist features. Chat bubbles read, “Hi Abby! Does your firm handle accident lawsuits?” with a voice message icon displayed below.

Features

AI Receptionist Features

Never Miss a Call

24/7 AI Receptionist can answer calls simultaneously, no matter the volume.

No Hold Times

Abby’s AI Receptionist doesn’t need to put a caller on hold to track down information. There are no hold times, and the AI receptionist always answers within 1 ring.

Customized for Your Business

Abby’s AI Receptionist understands your business and answers with your brand’s voice.

Conversational, Human-Like Receptionist

Callers feel like they’re talking to a human, replacing automated phone systems and enhancing service.

Answers Frequently Asked Questions

Built with your business information and FAQs, reducing errors and increasing efficiency.

Call Routing and Transfer

Can route and transfer calls according to your call handling instructions.

Appointment Scheduling

Can schedule appointments day or night, improving lead intake and increasing revenue.

Fast Set Up

Efficient, white glove onboarding process ensures Abby AI Receptionist can start taking calls quickly.

Industry Customization

AI Receptionist understands industry nuance and adjusts to your business’ needs.

AbbyGO Mobile App & Portal

Access to call details, such as AI-generated call summaries, transcripts, recordings, customer sentiment score, and more.

Integrations

Customer insights and data can be integrated with your existing workflows.

Backed by Humans

If the AI should encounter a question or situation that requires the human touch, the AI will route your caller to a live human receptionist.

A live web chat interface highlights receptionist features as two people schedule a bookkeeping consult. One user inquires about monthly bookkeeping, while the other confirms an 11 AM slot and marks it with a green checkmark.

Live Web Chat Service

Abby’s live web chat solution is revolutionizing online customer engagement for our clients with over 40% improvement in website conversions. Our skilled human chat agents greet every website visitor with prompt, personable support, transforming inquiries into loyal customers and driving business growth.

FEATURES

Live Web Chat Features

Chat to Call

Seamlessly convert your chats to live calls, which can increase your chances of conversion and improve satisfaction. The call can be initiated on request or based on set criteria.

Automated Greetings

Proactive chat allows you to capture your website visitors’ attention and prompt engagement with your chat. When a visitor is on our client’s website, our chat will pop up after 5 seconds.

Pre-Chat Form

Increase efficiency of chats by gathering relevant information from your website visitor up front prior to initiating a chat.

Post Chat Survey

Receive real-time feedback from your website visitors on their experience interacting with your website and chat agents.

Dedicated Account Manager

With a dedicated Account Manager, your chat agents are always aware of your needs and changes are made quickly. This high level of dedicated support ensures your service is always top tier.

24/7 Live Chat Support

Capture new business opportunities, even when the office is closed. With 24/7/365, your Abby team is ALWAYS ready to support your visitors and increase conversions.

Scheduling Assistance

Your chat team provides web visitors with everything they need to schedule appointments. Streamlined scheduling gets them in the door faster!

Interface Customization

Your live web chat widget’s colors can be customized to your brand! Custom color options allow your chat to grab visitors’ attention.

SMS Integration

Increase availability across more channels of communication. Get a higher response rate by contacting customers who prefer to text.

Visitor Banning

Ban troublesome visitors by their IP address to prevent repeated harassment and wasted chat time.

Email Transcripts

You will receive email notifications of every chat interaction.

Multiple Language Support

Advanced translation services knock down any language barriers that may exist between you and your online visitors/consumers. For no extra cost, your Abby team translates chats and provides multilingual responses in real-time.

FAQS

What business services does Abby offer?

Abby offers three customer service solutions, all with an impressive range of features: Live Human Receptionist service, AI Receptionist, and Live Web Chat service.

Yes! You can choose one service or a combination of services to fit your customer service needs. For instance, you can use our Live Human Receptionist service for daytime call answering and our AI Receptionist for after hours. You can also sign up for all three services to cover cross-channel communication.

Access to Abby’s app and portal comes with each of our services. You can track and manage your customer communications with ease.

High-quality customer service is a primary driver of business growth. Abby helps you convert callers and web visitors into customers and retain existing customers by providing excellent customer support.

A series of blue dots, reminiscent of tracking inbound calls, form a diagonal line from the top left, meeting a sharp angle where a solid blue line extends right and down against a black background.

Drive Success for Your Business with Outstanding Customer Care

Upgrade your customer service game with Abby’s suite of solutions: Live Human Receptionists, AI Receptionist, and Live Web Chat service. Discover the difference a dedicated team of customer service professionals can make to your business’ growth and success.