The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
A blue line, solid on the right and transitioning to a dotted line on the left, slopes downward across a white background—visually representing the decrease in inbound calls.
A blue outlined triangle with one side formed by a series of small dots, while the other two sides are solid lines—symbolizing inbound calls—is displayed on a white background.

Bilingual Answering Services that Speak Your Customer’s Language

Deliver fluent, professional support in English, Spanish, and beyond

Your customers don’t all speak the same language—and your phone support shouldn’t either. Abby’s bilingual virtual receptionists deliver exceptional customer service in both English and Spanish, with support for additional languages. From appointment scheduling to lead capture, we ensure every caller feels heard, understood, and valued—no matter their language.

A woman with curly hair wearing a headset smiles while handling inbound calls. Blue chat bubbles ask, “Hi Abby! Do you have any lawyers available for a quick consultation this week?” Icons are shown beside her.

Break Language Barriers. Build Stronger Customer Relationships.

With Abby’s bilingual answering service, language is no longer a limitation. Our fluent, U.S.-based receptionists answer in your customer’s preferred language, creating more accessible, inclusive experiences. Whether you run a medical office, law firm, real estate agency, or small business, we help you serve a wider audience while boosting customer satisfaction and retention.

Bilingual Support that Boosts Your Brand

Deliver professional communication in English and Spanish to serve a broader audience with confidence.

What We Handle for You

All the key communication tasks you need—bilingual and seamless.

Appointment scheduling in English and Spanish
Inbound lead capture & client intake
Answering FAQs in both languages
Message taking and call routing
Overflow and after-hours call handling
Customized greetings per language preference
Human Receptionist

Tools to Support You and Your Callers

AI Receptionist

Bilingual excellence, backed by smart technology.

Real-time call transcripts: of calls from English and Spanish speakers

AI-generated call summaries: for every conversation

Call tags: for better tracking

Sentiment analysis: helps you spot customer trends

Mobile access via AbbyGo: manage calls anywhere

Custom reports: track bilingual call performance

ADVANTAGES

Why Choose Abby for Bilingual Call Support

More than just translation—our service builds connection and credibility.
U.S.-Based Bilingual Team
Trained native speakers ensure accuracy, professionalism, and trust.
24/7 Coverage
Support callers day or night, in their preferred language.
Industry-Specific Experience
From dental to legal, our team knows your industry lingo.
HIPAA-Compliant
Handle sensitive medical calls with bilingual privacy protocols.
Boosted Accessibility
Welcome non-English speakers without sacrificing service quality.
Integrated Tech Tools
Seamless compatibility with platforms like Calendly, HubSpot, and more.

FEATURES

24/7 Live Answering
Your phone is always answered by either a professional human or AI receptionist.
Customizable Greetings
Ensure your brand voice is consistent and professional, even after hours.
Call Screening & Transfer
Efficiently direct calls to the right person or department, wherever they are.
Appointment Scheduling
Fill your calendar around the clock, improving lead conversion and client convenience.
Message Taking & Delivery
Accurate message capture and instant delivery via email, SMS, or your preferred method.
FAQs Answered
Our AI and human teams are trained to answer common questions specific to your business.
Bilingual Receptionists
Connect with a wider audience with our Spanish-speaking human AND AI receptionists.
Emergency & Priority Handling
Implement specific protocols for urgent calls, ensuring rapid response.
AbbyGO Mobile App & Portal
Real-time access to call details, summaries, recordings, and custom status updates.
Seamless Integrations
Sync call data and customer insights with your existing CRM, scheduling, and business tools.

Receptionists Powered by AI Technology

Receptionists are backed by AI technology such as AI-generated call summaries, transcripts, recordings, and customer sentiment score.

Call Blocking
Block unwanted calls, saving you time, hassle, and minutes.
With Abby’s bilingual receptionist service, you don’t just sound professional—you sound like you care. Our white-glove onboarding, 30-day setup process, and Abby Intelligence ensure your Spanish-speaking and multilingual customers receive the same high-touch experience as English speakers, around the clock.

INDUSTRIES WE SERVICE

Legal

Ensure potential clients are never left waiting, capturing every intake opportunity.

Two people sit at a desk with legal documents, a gavel, and a small Lady Justice statue between them. One person, using Abby Knows for Attorneys, holds a pen and appears to explain or review the paperwork.

Home Services

Book appointments and handle urgent requests at any hour, preventing lost jobs.
A person wearing a plaid shirt and tool belt shakes hands with someone in business attire, symbolizing agreement or partnership in a construction or renovation setting, highlighting the trusted connections made possible by Abby Knows for Attorneys.

E-commerce & Retail

Offer constant customer support, answering questions and processing orders.
A person wearing a light sweater and orange pants types on a laptop while sitting on a couch, using Abby Knows for Attorneys. Only their hands and part of the laptop are visible.

Real Estate

Capture leads and schedule showings even when your agents are busy or off-duty.
Two people reviewing financial charts and graphs on paper, with one person holding a pen and another using a digital tablet. A calculator and documents are also on the table, illustrating how Abby Knows for Attorneys streamlines financial analysis.

Healthcare

Provide compassionate, HIPAA-compliant support and emergency handling 24/7.
A healthcare worker in blue scrubs and a stethoscope gently holds another persons hand, symbolizing the care and support that Abby Knows for Attorneys brings to those in need.

Any Business with Global Clients

Bridge time zone gaps, providing seamless communication.
A person wearing pink gloves applies nail polish to anothers fingernails in a manicure session, showcasing the attention to detail that Abby Knows for Attorneys recommends in every professional service.

TESTIMONIALS

Large, light blue quotation mark symbol—perfect for illustrating quotes or highlighting testimonials about inbound calls—on a transparent background.

Product Demo

Hear the Difference of True Bilingual Service

Explore real call samples in  Spanish—and see how we treat every caller like your most important one.

PRICING

Affordable Plans for Bilingual Answering

Our bilingual services are included in all live receptionist plans—no hidden fees. Choose the plan that fits your business needs and language support goals.

Explore your options or call today to create the perfect plan for your business.

AI Receptionists

Starting at

$0

per month

Up to 20 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Human Receptionists

Starting at

$329

per month

Up to 100 minutes

Spanish Answering Services Available

24/7 Technical Support

Weekend Answering Included

HIPAA Compliance Available

Self-Managed Integrations

5 FAQs

5 Contacts

Live Web Chat

Starting at

$129

per month

10 Engaged Chats

$12.90 per additional chat

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Bilingual Answering Service FAQs

What languages do you support?
Abby currently offers live bilingual reception in English and Spanish, with support for other languages through our extended network.
Yes. Our Spanish-speaking receptionists are fluent or native speakers trained in customer service and industry-specific terminology.
Yes. You can specify greeting language, caller preference logic, and routing rules per language.

Spanish is included in all human receptionist plans at no additional charge. The free version of the AI Receptionist does not include Spanish – a paid AI Receptionist plan is required.

Absolutely. We serve healthcare, legal, and other regulated industries with bilingual HIPAA- and confidentiality-compliant protocols.

Yes, we offer multilingual support on live chat and can configure SMS follow-up options in English and Spanish.

A series of blue dots, reminiscent of tracking inbound calls, form a diagonal line from the top left, meeting a sharp angle where a solid blue line extends right and down against a black background.

Let Every Caller Feel Understood

Don’t let language barriers cost you leads. With Abby’s bilingual answering service, every customer hears “we’re here to help”—in their own language. Let’s grow your business together.