Bilingual Answering Services that Speak Your Customer’s Language

Deliver fluent, professional support in English, Spanish, and beyond

Your customers don’t all speak the same language—and your phone support shouldn’t either. Abby’s bilingual virtual receptionists deliver exceptional customer service in both English and Spanish, with support for additional languages. From appointment scheduling to lead capture, we ensure every caller feels heard, understood, and valued—no matter their language.

Break Language Barriers. Build Stronger Customer Relationships.

With Abby’s bilingual answering service, language is no longer a limitation. Our fluent, U.S.-based receptionists answer in your customer’s preferred language, creating more accessible, inclusive experiences. Whether you run a medical office, law firm, real estate agency, or small business, we help you serve a wider audience while boosting customer satisfaction and retention.

Bilingual Support that Boosts Your Brand

Deliver professional communication in English and Spanish to serve a broader audience with confidence.

What We Handle for You

All the key communication tasks you need—bilingual and seamless.

Appointment scheduling in English and Spanish

Inbound lead capture & client intake

Answering FAQs in both languages

Message taking and call routing

Overflow and after-hours call handling

Customized greetings per language preference

Tools to Support You and Your Callers

Bilingual excellence, backed by smart technology.

Real-time call transcripts: of calls from English and Spanish speakers

AI-generated call summaries: for every conversation

Call tags: for better tracking

Sentiment analysis: helps you spot customer trends

Mobile access via AbbyGo: manage calls anywhere

Custom reports: track bilingual call performance

ADVANTAGES

Why Choose Abby for Bilingual Call Support

More than just translation—our service builds connection and credibility.

U.S.-Based Bilingual Team

Trained native speakers ensure accuracy, professionalism, and trust.

24/7 Coverage

Support callers day or night, in their preferred language.

Industry-Specific Experience

From dental to legal, our team knows your industry lingo.

HIPAA-Compliant

Handle sensitive medical calls with bilingual privacy protocols.

Boosted Accessibility

Welcome non-English speakers without sacrificing service quality.

Integrated Tech Tools

Seamless compatibility with platforms like Calendly, HubSpot, and more.

FEATURES

24/7 Live Answering

Your phone is always answered by either a professional human or AI receptionist.

Customizable Greetings

Ensure your brand voice is consistent and professional, even after hours.

Call Screening & Transfer

Efficiently direct calls to the right person or department, wherever they are.

Appointment Scheduling

Fill your calendar around the clock, improving lead conversion and client convenience.

Message Taking & Delivery

Accurate message capture and instant delivery via email, SMS, or your preferred method.

FAQs Answered

Our AI and human teams are trained to answer common questions specific to your business.

Bilingual Receptionists

Connect with a wider audience with our Spanish-speaking human AND AI receptionists.

Emergency & Priority Handling

Implement specific protocols for urgent calls, ensuring rapid response.

AbbyGO Mobile App & Portal

Real-time access to call details, summaries, recordings, and custom status updates.

Seamless Integrations

Sync call data and customer insights with your existing CRM, scheduling, and business tools.

Receptionists Powered by AI Technology

Receptionists are backed by AI technology such as AI-generated call summaries, transcripts, recordings, and customer sentiment score.

Call Blocking

Block unwanted calls, saving you time, hassle, and minutes.

With Abby’s bilingual receptionist service, you don’t just sound professional—you sound like you care. Our white-glove onboarding, 30-day setup process, and Abby Intelligence ensure your Spanish-speaking and multilingual customers receive the same high-touch experience as English speakers, around the clock.

INDUSTRIES WE SERVICE

Legal

Ensure potential clients are never left waiting, capturing every intake opportunity.

Home Services

Book appointments and handle urgent requests at any hour, preventing lost jobs.

E-commerce & Retail

Offer constant customer support, answering questions and processing orders.

Real Estate

Capture leads and schedule showings even when your agents are busy or off-duty.

Healthcare

Provide compassionate, HIPAA-compliant support and emergency handling 24/7.

Any Business with Global Clients

Bridge time zone gaps, providing seamless communication.

TESTIMONIALS

“When I was getting ready to fire my old service, I did some research on the internet and Abby Connect kept popping up in my search results. Abby has been very reliable and they follow my instructions. They do what they say they can do and I pay them a premium for 24/7 coverage while the other company overpromised and under-delivered.”

Damon C

DUI & DWI Attorney

Product Demo

Hear the Difference of True Bilingual Service

Explore real call samples in both English and Spanish—and see how we treat every caller like your most important one.

Legal Services

HUMAN RECEPTIONIST

Healthcare

HUMAN RECEPTIONIST

Home Services

HUMAN RECEPTIONIST

PRICING

Affordable Plans for Bilingual Answering

Our bilingual services are included in all live receptionist plans—no hidden fees. Choose the plan that fits your business needs and language support goals.

Explore your options or call today to create the perfect plan for your business.

AI Receptionists

Starting at

per month

Up to 20 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Human Receptionists

Starting at

$329

per month

Up to 100 minutes

Spanish Answering Services Available

24/7 Technical Support

Weekend Answering Included

HIPAA Compliance Available

Self-Managed Integrations

5 FAQs

5 Contacts

Live Web Chat

Starting at

$129

per month

10 Engaged Chats

$12.90 per additional chat

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Bilingual Answering Service FAQs

What languages do you support?

Abby currently offers live bilingual reception in English and Spanish, with support for other languages through our extended network.

Are your bilingual receptionists native speakers?

Yes. Our Spanish-speaking receptionists are fluent or native speakers trained in customer service and industry-specific terminology.

Can I customize the language flow for calls?

Yes. You can specify greeting language, caller preference logic, and routing rules per language.

Is there an extra fee for bilingual service?

Spanish is included in all human receptionist plans at no additional charge. The free version of the AI Receptionist does not include Spanish – a paid AI Receptionist plan is required.

Can you handle medical or legal bilingual calls?

Absolutely. We serve healthcare, legal, and other regulated industries with bilingual HIPAA- and confidentiality-compliant protocols.

Do you offer bilingual live chat or SMS?

Yes, we offer multilingual support on live chat and can configure SMS follow-up options in English and Spanish.

Let Every Caller Feel Understood

Don’t let language barriers cost you leads. With Abby’s bilingual answering service, every customer hears “we’re here to help”—in their own language. Let’s grow your business together.