Revolutionizing Call Handling
At Abby Connect, we’re transforming call handling by combining the personal touch of humans with the efficiency and reliability of AI.
Unlocking Business Growth Through Reliable Call Answering
Our U.S.-based human receptionists are enhanced by AI technology, which delivers accurate transcription, summaries, recordings, and sentiment scores. Plus, our AI receptionist product answers calls 24/7 with the same personable Abby voice our human receptionists embody, ensuring every inquiry is handled seamlessly and professionally.
ABBY'S PRODUCTS
Human + AI: Call Handling Perfected
At Abby Connect, we merge human expertise and compassion with cutting-edge AI technology to optimize every customer interaction.
Human Receptionist
Abby is more than a virtual receptionist service – we provide the personalized experience your callers are looking for. Generate more revenue with professional live call answering and advanced technology features that enhance your callers’ experience.
AI Receptionist
Your business may have unique needs when it comes to customer engagement and communication. Abby’s AI receptionist offers you reliable, round-the-clock call answering.
HUMAN + AI
The Heart and Mind
The unique synergy of combining the depth of human understanding with advanced AI technology gives your callers the best of both worlds.
24/7 AI Receptionist
Our AI product, using the signature Abby voice, handles calls around the clock, ensuring no inquiry is ever missed.
Enhanced Human Expertise
U.S.-based human receptionists leverage AI-powered tools for accurate call transcriptions, summaries, and sentiment analysis, enabling them to deliver personalized service.
Real-Time Call Insights
Advanced call tracking and analytics provide a complete view of each interaction, supporting better follow-up and quality assurance.
Seamless Collaboration
The integration of human intuition and AI precision creates a fluid, responsive call handling experience that captures every opportunity.
Continuous Improvement
Recorded calls and AI-generated data drive performance enhancements, ensuring your service evolves with your business needs.
Human Receptionists, Elevated by AI
This powerful combination of humans + AI ensures that every interaction is handled with precision and empathy, providing your customers with an unparalleled experience.
Abby’s human receptionists deliver the compassionate, personalized care your business deserves. Backed by robust AI technology, your friendly, professional receptionists can focus on high-touch, exceptional service while AI seamlessly manages the details. Every call is meticulously documented with:
Complete, accurate caller transcripts
AI-generated customer sentiment scores
Detailed call summaries
High-quality call recordings
Customizable Call Handling Solutions
Abby's unique blend of U.S.-based human receptionists and our efficient AI receptionist gives your business the power to choose the perfect mix for your needs.
This flexibility allows you to tailor your call handling—whether you prioritize the empathetic, personal touch of human interaction, the around-the-clock efficiency of AI, or a combination of both—ensuring your service is as unique as your brand.
At Abby, you get to choose…but you don’t have to!
Additionally, Abby offers dozens of customizations to add to your service, so you can personalize your call handling solution to your company’s specific needs.
Caller Insights with AbbyGO Mobile App and Web Portal
No matter which service you choose—our U.S.-based human receptionists, our advanced AI receptionist, or both solutions combined—you gain complete access to the AbbyGO mobile app and web portal. This integrated platform delivers detailed caller insights and data, empowering you to monitor and optimize every customer interaction. Key benefits include:
Real-Time Call Tracking: Monitor every call as it happens or at your convenience.
Comprehensive Call Data: Access complete transcripts, detailed summaries, and call recordings.
AI-Driven Insights: Benefit from sentiment analysis and actionable metrics.
Anywhere Access: Manage and review your data seamlessly from the AbbyGO mobile app and web portal.
Integrations: Your caller data can be integrated with platforms you use every day.
Product Demo
Experience Abby’s Human and AI Receptionists in Action
Abby’s receptionists are an extension of your business. We handle calls according to your instructions, operate within your industry’s standards, and answer calls with your brand voice. Listen to a demo to hear Abby’s receptionists taking real calls like yours!
Human Receptionist
SAMPLE CALL
AI Receptionist
SAMPLE CALL
Abby has served over 2000 clients across industries and has a 95%+ client satisfaction rating.
Did you know…?
increase in overall customer satisfaction when AI is blended with human customer service.
of customer service interactions are managed entirely by AI, leading to reduced wait times and lower operational costs.
reduction in call handling times after integrating AI into call answering.
enhancement in service quality when combining human qualities with AI efficiency.
of consumers prefer a mix of automation and human interaction to ensure an optimal service experience.
FAQS
What is the difference between Abby’s Human Receptionists and the AI Receptionist?
Abby’s U.S.-based human receptionists provide warm, personalized service and deep industry expertise and are backed by advanced AI technology. Our AI Receptionist delivers efficient, around-the-clock call handling using advanced algorithms and converse in a human-like manner. Combined, these solutions offer a balanced, customizable solution for every business. You can choose one product or combine them to meet your business needs.
How does AI support your human receptionists?
Abby’s AI technology enhances our human receptionists by tracking calls in real time, generating accurate transcripts, detailed summaries, and sentiment scores, and by recording interactions. This allows our receptionists to focus on delivering exceptional, personalized service while AI manages the data.
What is the AbbyGO mobile app and web portal?
The AbbyGO mobile app and web portal platform give you complete visibility into every customer interaction. Access real-time call metrics, transcripts, call summaries, and sentiment analysis from anywhere, empowering you to optimize your communication strategy and improve service quality.
Can I customize my call handling service between human and AI support?
Yes—our solutions are fully customizable. Choose the perfect blend of human empathy and AI efficiency that suits your business, ensuring every call is handled professionally and every customer experience is optimized for success.
Experience the Power of Humans + AI Working Together
Unlock the full potential of your customer interactions with Abby’s innovative call handling solutions. Our U.S.-based human receptionists deliver warm, personalized service, while our AI receptionist provides efficient, reliable support around the clock.
Ready to transform your customer service? Contact us today to harness the power of humans and AI technology combined.