Legal Answering Service for Attorneys & Law Firms

Finally, an answering service designed for lawyers

Your focus should be on high-value cases and your practice’s growth. Let Abby’s legal call answering services handle inquiries, schedule appointments, and screen leads so you can concentrate on billable hours and business success.

Never Miss a Client Opportunity

In the legal world, every missed call could mean a lost case, a missed lead, or a client turning elsewhere.

Whether you’re in court, in a client meeting, or deep in case prep, you can’t always be by the phone—but every call still matters.

With Abby, you get a dedicated team of U.S.-based virtual receptionists trained to support law firms. We answer calls promptly, handle intake with professionalism, schedule consultations, and ensure your firm maintains the responsive, trustworthy presence clients expect.

Protect your time, grow your practice, and ensure no opportunity slips through the cracks.

U.S.-Based Call Answering Services

for Attorneys & Law Firms

Unlike many call answering services that outsource support overseas, Abby’s receptionists are based right here in the U.S.

This ensures that your customers speak with native English speakers who are not only fluent but also intimately familiar with the nuances of the United States legal system.

Suite of Customizable Solutions for Legal Professionals

With Abby, you have choices when it comes to your customer service needs.

Abby offers a comprehensive suite of solutions for legal professionals: Live Human Receptionist service, AI Receptionist, and Live Web Chat solution.

Live Human Receptionist

Our U.S.-based Live Human Receptionist service brings legal expertise and personalized service to every call.

AI Receptionist

Abby’s AI Receptionist is a cost-effective, streamlined call handling experience that eliminates hold times and missed calls. This service offers legal professionals an efficient, round-the-clock solution to their call handling needs.

Live Web Chat

Live Web Chat engages website visitors in real time to convert inquiries into leads. Choose the ideal blend of human touch and technology to optimize your firm’s communications and boost client engagement.

Choose one service or a combination to maximize your customer communications across platforms.

Client Success Stories

Happier, More Efficient Law Firms Since Using Abby

“The people that answer my phone calls are professional. My clients think the Abby receptionists are working for me in my office.”

Frank J. Himel is a criminal defense attorney and business owner operating in Chicago, IL. Voted one of the top 10 criminal defense attorneys in Chicago, his extremely busy schedule includes extensive case preparation, court attendance, investigations, interviews with witnesses, and so much more. He had limited time for answering phone calls and qualifying cases. He was losing potential clients and thus revenue due to an inability to answer and screen calls. That’s where Abby came in.

PRICING

Flexible Pricing Plans That Grow as Your Firm Does

Abby understands that every legal practice has unique needs. That’s why we offer flexible pricing plans and custom add-ons for legal professionals, allowing you to tailor your receptionist service to your firm’s specific requirements.

Explore your options or call today to create the perfect plan for your business.

AI Receptionists

Starting at

$99
$0

per month

Human Receptionists

Starting at

$329

per month

Live Web Chat

Starting at

$129

per month

ABBY INTEGRATIONS

Abby Integrations for Attorneys & Law Firms

For 20 years, Abby has streamlined communications for law firms by centralizing calls and messages. Our seamless integrations connect your customer interactions with platforms you use every day like Clio, Clio Grow, and Lawmatics, making your work more efficient and saving you time and energy.

Abby has served over 2000 legal clients and has a 95%+ client satisfaction rating.

Did you know…?

68%

of clients choose to hire a company based on its initial responsiveness.

78%

of professionals report frequent interruptions from clients.

86%

of consumers expect immediate responses to service inquiries.

25%

of a lawyer’s day is spent refocusing following interruptions.

TESTIMONIALS

“I have used Abby Connect for Pruitt Law Group, PLLC’s backup and after-hours phone answering for the past 5 years. Their pricing is fair, and the service is excellent overall. Any time I have had an issue or request, Angelica handled it for me immediately. I am happy to endorse them.”

Kathryn P

Pruitt Law Group

“I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect.”

Gary G

Partner, Law Firm

“It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call.”

Jason D

Senior Attorney & Law Firm Owner

“The AI Receptionist has been a game-changer for our office. In our field of elder law, missed calls and voicemail frustration can lead to heightened anxiety for our clients. Having an AI-powered solution that ensures calls are answered promptly—without the typical ‘we’ll call you back the next business day’ response—has been a huge relief.
One of the things that impressed us most was the AI’s natural tone and engaging communication style.”

Angela W

VanderVeen Elder and Special Needs Law

Give Your Law Firm an Edge with Abby Call Data

Abby’s powerful caller intelligence gives your law firm a competitive edge. Our intuitive portal and app display real-time call data:

Caller activity logs

Call recordings and transcripts

AI-generated call summaries

Call tags help highlight priorities

Customer sentiment scores

Visualize caller trends with activities chart

Forecast growth with usage stats

With Abby, you can maximize ROI and make smarter business decisions that drive your firm’s success.

Dedicated Call Handling Experts

for Legal Services

Abby’s dedicated legal call handling experts offer law firms a level of service that far exceeds traditional in-house receptionists. Our specialized team understands the nuances of legal communications and is available around the clock, ensuring every call is answered with the professionalism and discretion your firm demands.

Abby legal receptionists screen leads, schedule appointments, and triage inquiries efficiently, allowing you to focus on billable work and case strategy. This targeted expertise reduces administrative burdens and overhead costs while enhancing client engagement, making Abby the smart choice for modern law practices.

FAQS

Frequently Asked Questions

Does Abby Connect answer phones for lawyers and law firms?

Absolutely. Abby has supported over 2,000 law firms and attorneys across the U.S. with professional legal answering services. Our dedicated receptionists are trained to handle sensitive client calls, manage case-related inquiries, and capture accurate intake details. Whether you’re a solo attorney or part of a large practice, our virtual receptionist service for lawyers ensures that every caller receives a professional, compassionate, and compliant experience.

What types of law firms benefit most from Abby’s services?

Abby works with all types of legal practices, from criminal defence and personal injury to family law, corporate law, and estate planning. Our legal call answering services can be tailored to suit your practice, ensuring receptionists understand your clients’ needs and respond with accuracy and care.

Can Abby integrate with the tools I already use in my legal practice?

Yes, Abby integrates smoothly with widely used legal practice management platforms such as Clio, Clio Grow, Lawmatics, and other CRM systems commonly used by solicitors and legal professionals. These integrations allow for automatic syncing of caller details, appointment information, and messages – helping your team stay focused on legal work rather than manual admin.

How much does Abby’s law firm answering service cost?

Our legal call answering services are flexible and scalable to fit your firm’s size and call volume. Our legal receptionist packages begin at $99 per month. All plans include features especially useful to law firms: call summaries, appointment scheduling, lead screening, bilingual support (English/Spanish), HIPAA‑level security options (where applicable), and integrations with legal CRMs and workflows.

Whether you’re a solo practitioner or a growing firm, Abby offers a cost-effective way to handle calls professionally and efficiently – freeing up your team to focus on clients.

What makes Abby the best legal answering service for law firms?

What makes Abby the top choice for legal answering services is its ability to blend smart technology with real human connection – offering 24/7 U.S.-based receptionists, AI-powered call handling, and seamless integration with your practice tools. Whether it’s capturing leads, scheduling consultations, or providing immediate responses after hours, Abby ensures your firm stays responsive, professional, and client-focused at every touchpoint.

Is Abby available 24/7 for law firms?

Yes. Abby offers 24/7 legal answering services so your firm never misses an important call, even after hours, on weekends, or during court sessions.

Can Abby handle bilingual or Spanish-speaking clients?

Absolutely. Abby provides bilingual legal answering services with English–Spanish support, helping law firms serve a broader client base and enhance accessibility.

How does Abby ensure caller confidentiality for legal clients?

Confidentiality is at the heart of our attorney virtual receptionist service. All Abby receptionists undergo strict training in client confidentiality, data security, and compliance.

Hire a Virtual Receptionist for Your Law Firm Now

Every call to your practice is an opportunity to increase revenue and improve customer service. Abby is your connection to a dedicated receptionist team that understands your practice and delivers professional caller experiences every time.