VIRTUAL RECEPTIONIST SERVICES
Capture Every Opportunity
One virtual receptionist service, three ways to answer: Human Receptionist Service, AI, or a hybrid of both.
Convert callers into loyal customers, save time, and elevate your business with 24/7 human receptionists and AI. You choose how each call is handled, and switch the mix anytime.
Listen to a sample call
Hybrid: Human + AI
ABBY & JANE
Human Receptionist
JANE
AI Receptionist
Abby
WHAT WE DO
Human and AI Receptionist Services Built
for Your Business
Abby is one answering service, not two products to choose between. Live human answering and AI work together in a single service, so every call is handled the right way. Human receptionists answer with care and manage conversations. AI answers conversationally, 24/7 on the first ring, shares information, takes messages, and transfers calls.
You get both, working as one.
Human and AI Receptionist Services
Build for Your Business
through professional
Abby is one answering service, not two products to choose between. Live human answering and AI work together in a single service, so every call is handled the right way. Human receptionists answer with care and manage conversations. AI answers conversationally, 24/7 on the first ring, shares information, takes messages, and transfers calls.
You get both, working as one.
You Don't Have to Figure Out the Mix
Our onboarding team understands your business, recommends the right blend of human and AI service, and sets everything up for you. As your call patterns change, our award-winning Client Success Team helps you adjust, so your service always fits.
ABBY'S SERVICE
Abby’s Service, Three Ways
One service, set up your way. Start with Human Receptionist Service, AI, or both together, and change the mix anytime.
Human + AI
Each call is handled by a human or AI based on the call type or your instructions, so every caller reaches the right kind of help.
Human or AI, by Call Type or Your Rules
Seamless Handoff on the Same Call
Stretch Your Plan Further With AI
Human Receptionist
Live, professional receptionists, backed by 20 years of answering experience.
US-Based, In-House, Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller insights with portal and app
AI Receptionist
24/7 AI receptionist delivering conversational, personalized caller experiences.
Natural, Human-like Conversations
Self-Serve Controls & Ongoing Support
Always Improving With Human Quality Assurance
ABBY TECHNOLOGY
AbbyGO Mobile App
Business Number Calling & Texting
Make calls and send texts using your business phone number directly from the app.
Instant Status Updates
Easily toggle between “Taking Calls” and “Not Taking Calls” to control your availability.
Comprehensive Dashboard
Access key account information, recent activities, and caller trends all in one place.
Global Search Functionality
Quickly find calls, messages, and contacts with a powerful search feature.
Activity Ratings & Feedback
Provide real-time feedback on calls to your Account Manager.
Desktop Caller Portal Analytics
Real-Time Call Management
Access caller activity and analytics, listen to recordings, and read transcripts and summaries to stay informed.
Usage Tracking
Monitor your minutes and chat usage to stay updated on engagement trends.
Customizable Call Handling
Update your availability status and receptionist instructions on the fly.
Business Information Management
Easily edit your company’s details and FAQs to ensure accurate customer interactions.
Call Details Feature in Portal & App
Access details about every call
Block unwanted calls
View transcripts & call summaries
Categorize important calls for follow up
Listen to recordings
Provide feedback to your receptionists
AI-generated caller sentiment scores
WHY CHOOSE
ABBY CONNECT?
The Abby Approach
20+ Years of Call-Handling Expertise
Abby is one virtual receptionist service that brings human and AI together. Using our 20 years of answering service experience, we built a single service where highly trained, U.S.-based live receptionists and advanced AI work as one. You get real human connection and the speed of technology, plus vital insights into your calls, all from the same team and one simple bill.
Abby Intelligence
Human + AI, Always Improving
Abby Intelligence is our Human plus AI approach to continuously improving your service. We don’t rely on AI alone. Our in-house, U.S.-based Quality Assurance team applies more than 20 years of call-answering experience to review real conversations and refine how your calls are handled, based on the outcomes you care about, from booking more appointments to capturing more qualified leads. Most platforms only improve when the underlying model does. Abby goes further: human oversight plus AI means your service keeps getting better long after onboarding.
The Abby Proven Process
Guided onboarding and ongoing human support
From day one, you are never on your own. The Abby Proven Process guides you through setup and keeps your service running smoothly.
Onboard – Your Client Success Team learns your business and sets up the right mix of human and AI for you.
Optimize – Abby Intelligence and our QA team keep refining how your calls are handled, and you can adjust the mix anytime.
Support – A dedicated Solutions Engineer handles technical and integration needs, with proactive support that keeps everything running smoothly.
This combination of dedicated teams, innovative technology, and comprehensive support sets Abby above others in the call answering industry.
Small, Dedicated Teams
Human Receptionist Service
This is the heart of our human receptionist service. Abby assigns a dedicated team of 10 to 20 virtual receptionists to each client, giving every caller a professional first impression. Our receptionists are U.S.-based and work on-site in our offices in Las Vegas, Nevada. They are never outsourced in or out of the country, and never working from home. That fully in-house model is something callers can feel: consistent, accountable, high-quality conversations you won’t get anywhere else.
TESTIMONIALS
INDUSTRIES WE SERVICE
Legal
Every call to your firm is an opportunity. Ensure your clients and potential clients are greeted by a professional, knowledgeable, and personable receptionist team.
Home Services
Every call is a new opportunity to book a job and grow your business. With a professional, friendly, and knowledgeable receptionist team, you’ll never miss a lead or leave a client waiting.
Business Services
Abby is your chance to strengthen client relationships and win new business. With professional, friendly, and knowledgeable receptionists on your side, you’ll always make a great first impression.
Financial Services
Trust is everything in financial services, and every call is an opportunity to build it. From the first greeting, Abby receptionists ensure your clients feel valued and new business never slips through the cracks.
Healthcare
With HIPAA-compliant, compassionate receptionists, Abby ensures every caller feels valued and supported, while you stay focused on providing exceptional care.
Beauty & Wellness
Every call to your business is a chance to book a transformation. With dedicated and knowledgeable receptionists answering for you, your clients will feel pampered from the very first call. Fill your schedule and grow your business effortlessly with Abby.
ABBY INTEGRATIONS
We make running your business easier than ever! With custom-built integrations, your calls and customer insights can seamlessly sync with your existing workflows. Stay connected the easy way…the Abby way.
STAY INFORMED
Our blog shares practical tips and industry insights to help you better serve your customers and manage your time.
Forbes recently published an article by Abby Connect’s own Lisa Snyder on how to harness...
Highlighting Abby’s CALL DETAILS Feature Within the Portal & App Quality customer service goes beyond...
Running a successful business means juggling multiple responsibilities—from managing inventory or developing products to marketing...
FAQS
Can I use just a human receptionist, just AI, or both?
Whatever works best for you. Abby is one service, and you decide how each call is handled: by our live human receptionist team, by AI, or by a combination of both. You’re never locked in, and you can change the mix anytime.
Do I have to choose between human and AI?
Not at all. That’s the beauty of Abby, it’s one service, not two products. You can lean on human receptionists, AI, or blend them together so each call is handled the right way. Our onboarding team will even help you set up the perfect mix for your business.
What will the receptionist say when they answer the phone?
Every call is greeted exactly the way you want, with a greeting tailored to your company. We keep it personal and welcoming. A common greeting might sound like: “Good morning / afternoon, thank you for calling ________. How may I assist you?” The greeting is fully up to you and what suits your business best, whether the call is answered by a human receptionist or AI.
What if I'm unavailable to take the call?
That’s what we’re here for! Whenever you’re unavailable, Abby can take a message and send it to you by email and/or text, offer callers your voicemail box, or try another contact you’ve designated at your organization. However you’d like it handled, we customize to your business needs, and there are plenty of options, so just ask.
Do live receptionists answer all of my calls?
With pleasure! Whenever you’d like a human touch, one of our wonderful virtual receptionists will answer in a professional and inviting tone. You choose when your calls go to a live receptionist, to AI, or to both, so every call is handled exactly the way you want.
What happens if I don't use Calendly?
Abby is pleased to now offer a Scheduling Assistant add on. Abby Scheduling Assistants book appointments for your business across any scheduling platform. Reach out for details on pricing.
Will every one of my business calls be answered by a live receptionist?
Abby understands that no two businesses are alike. That’s why we offer flexible pricing plans and add-ons, letting you customize your receptionist service to fit your needs. Explore your options or call to customize a plan today!
Yes! Within your chosen answering hours, every single one of your business calls is answered by a live receptionist, ensuring you never miss an opportunity. If you have opted for 24/7 answering, your calls will be answered at all hours, day or night.
Where are Abby’s receptionists located?
All of our receptionists work right here in our Las Vegas, Nevada office. We never outsource, and we never use work-from-home receptionists whose security, reliability, and quality can be compromised. The Abby Way is built on a strong culture, community, support, and training, and your callers feel the difference.
What will the receptionist say when they answer the phone?
Our receptionists answer the phone in accordance with YOUR call handling instructions. You can customize your greeting to meet your business needs and industry standards.
How does call handling work?
Every business has different needs when it comes to call handling. You may want our receptionists to answer frequently asked questions about your business, schedule appointments for you, or transfer specific callers directly to you. We handle calls in accordance with your instructions.
How does technology assist Abby’s human receptionists?
Abby receptionists are assisted by technology from the moment they answer the phone. AI technology transcribes and records the call, provides a summary of the call, and applies a sentiment rating to the call based on caller emotion and tone. These features help our receptionists focus on call quality and give you documentation you need to make customer-related business decisions.
How does Abby's AI work, and does it get better over time?
Yes, it keeps getting better. Abby’s AI answers conversationally, 24/7, and is trained on your business so it represents you well from the first ring. What sets us apart is Abby Intelligence, our human-plus-AI approach to continuous improvement. Our in-house, U.S.-based Quality Assurance team applies more than 20 years of call-answering experience to review real conversations and refine how your calls are handled. Most platforms only improve when the underlying technology does. Abby goes further with our human quality assurance team, so your service keeps getting better long after you’re set up.
What is Abby AI Receptionist?
Like a traditional human receptionist, Abby’s AI Receptionist handles your customer calls and provides answers and information to your callers about your business. Our AI receptionist can also transfer and route calls, schedule appointments, and document your calls in our AbbyGO mobile app and web portal.
How does the AI Receptionist technology work?
Our AI Receptionist combines advanced Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Models (LLMs) to deliver seamless call handling. STT systems transcribe speech with incredible accuracy, even in noisy environments, while LLMs interpret tone, dialects, and slang with astonishing precision.
This advanced technology allows the AI Receptionist to accurately capture callers’ requests and respond with human-like clarity, reducing call resolution times and giving a significant boost to your customer satisfaction.
How does the AI Receptionist understand my business?
During the initial set up process, the AI Receptionist is provided with your business information as well as instructions related to answering calls. The receptionist is given frequently asked questions to answer, which can be updated at any time.
What are the benefits of choosing Abby AI Receptionist?
- Provides the personal touch of a human receptionist with the streamlined efficiency of AI technology
- Abby AI receptionist is affordable and customizable
- Handles routine inquiries with ease
- 24/7 answering and simultaneous call handling
- A great option for after-hours answering
- Eliminates inaccuracies caused by human error
Can I monitor my business calls?
Yes! All your AI Receptionist-answered calls are tracked and documented in the AbbyGO mobile app and web portal. You can listen to your calls, view call summaries and recordings, call and text your callers through the app, and provide feedback on your service.
What if the AI doesn't have an answer for the caller?
Abby AI Receptionist can handle most calls and queries with ease, however, there may be a question or situation that requires the human touch. If the AI encounters such a situation, it will transfer the call to a human receptionist.
How much does Abby AI Receptionist cost?
Abby offers flexible pricing plans and add-ons for you to customize your service to fit your needs. Visit the pricing page for more details.
Do I need separate phone numbers for Spanish and English?
No. The AI automatically detects the caller’s language preference and responds accordingly, all on your existing business phone number.
What are Abby Minutes?
Abby Minutes are how usage is measured on every plan, and they cover both human and AI answering. One minute of human answering uses one Abby Minute, and one minute of AI answering uses half an Abby Minute. So the more you lean on AI, the further your plan stretches, up to twice as far.
What happens if I go over my Abby Minutes?
No problem at all. Any usage beyond your plan is simply billed at your plan’s Abby Minute rate, so there are never any surprises. And if you find you need a little more room each month, you’re welcome to move up a plan anytime, with no penalty and no waiting period.
Is there a free trial or setup fee?
Every plan comes with a free trial, so you can experience Abby before you commit. And there’s no setup fee, getting started is simple and self-serve.
Do I have to sign a long-term contract?
Nope. Abby is month to month, so you’re free to adjust your plan or your mix of human and AI as your needs change. No long-term commitment required.
Do you have a mobile app? Where can I manage my account?
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
Can my call logs and contacts be submitted into my CRM?
Yes! Abby Connect integrates over 1,000 (and counting) tools and Zapier, which lets you connect your apps and automate workflows. You can sync with CRMs like Salesforce, Clio, and HubSpot, plus tools like Google Calendar. From your Abby Connect Portal, you can connect your account, and grab your unique API key. Take a look at our integrations or call our sales team directly at 877-303-5757 to ask about our latest and greatest integrations.
I don't see the integration I need. How can I find out if it's available?
Give us a ring! We’re adding new integrations all the time, so the fastest way to know is to just ask. Call our sales team directly at 877-303-5757 and we’ll let you know if your tool is ready to go, or what it would take to connect it. Chances are, we can help.
ONE SERVICE, THREE WAYS
Start Capturing Every Opportunity
Answer every call with a human receptionist, AI, or both. It’s one service, and you choose how each call is handled. Start free today or talk to us about the right fit for your business.