Capture Every Opportunity
24/7 professional call answering service
Convert callers into loyal customers, save time, and elevate your business with 24/7 human virtual receptionists, AI receptionist, and live web chat for all your customer communication needs.
Seamlessly blending personal connections with AI-powered efficiency.
Listen to a sample call
AI Receptionist
Abby
Human Receptionist
JANE
WHAT WE DO
Human and AI Receptionist Services
Built for Your Business
Human Receptionist Services: live, professional receptionists who answer calls with warmth, manage conversations, and represent your brand.
AI Receptionist Services: Advanced AI receptionists that answer naturally, provide information, take messages, transfer calls and are available 24/7 on the first ring.
Human and AI Receptionist Services
Build for Your Business
through professional
Human Receptionist Services: live, professional receptionists who answer calls with warmth, manage conversations, and represent your brand.
AI Receptionist Services: Advanced AI receptionists that answer naturally, provide information, take messages, transfer calls and are available 24/7 on the first ring.
ABBY'S PRODUCTS
Human Receptionist
Live, professional receptionists dedicated to your business, trained to represent your brand.
Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller Insights with Portal & App
AI Receptionist
24/7 AI receptionist trained for your industry, delivering natural, personalized caller experiences.
Natural, human-like conversations
Custom business intake & scheduling
Personalized Caller Interactions
Live Web Chat
Engage website visitors instantly and convert conversations into leads with Abby’s Live Web Chat.
Chat to Call
Pre-Chat Form & Post-Chat Survey
Automated Greetings
ABBY TECHNOLOGY
AbbyGO Mobile App
Business Number Calling & Texting
Make calls and send texts using your business phone number directly from the app.
Instant Status Updates
Easily toggle between “Taking Calls” and “Not Taking Calls” to control your availability.
Comprehensive Dashboard
Access key account information, recent activities, and caller trends all in one place.
Global Search Functionality
Quickly find calls, messages, and contacts with a powerful search feature.
Activity Ratings & Feedback
Provide real-time feedback on calls to your Account Manager.
Desktop Caller Portal Analytics
Real-Time Call Management
Access caller activity and analytics, listen to recordings, and read transcripts and summaries to stay informed.
Usage Tracking
Monitor your minutes and chat usage to stay updated on engagement trends.
Customizable Call Handling
Update your availability status and receptionist instructions on the fly.
Business Information Management
Easily edit your company’s details and FAQs to ensure accurate customer interactions.
Call Details Feature in Portal & App
Access details about every call
Block unwanted calls
View transcripts & call summaries
Categorize important calls for follow up
Provide feedback to your receptionists
AI-generated caller sentiment scores
Listen to recordings
WHY CHOOSE
ABBY CONNECT?
The Abby Approach
Using our 20 years of answering service experience, we’ve developed the perfect blend of personalized human interaction and advanced technology. Not only do you get highly trained, U.S.-based live receptionists, but you also gain access to technology that gives you vital insights into your customers.
Small, Dedicated Teams That Know Your Business
Unlike large, out-of-the-country call centers, Abby assigns a dedicated team of 5-10 virtual receptionists to each client, ensuring that the team becomes intimately familiar with your business and provides a personalized experience for callers.
This personalized service is enhanced by Abby Intelligence, which combines AI technology with human intelligence to proactively optimize accounts, reduce errors, and improve efficiency, resulting in consistently high-quality caller experiences.
The Abby Proven Process
Additionally, Abby offers the Abby Proven Process, which could be thought of as your White Glove Service Delivery. We provide clients with a seamless onboarding process, a dedicated Account Manager, access to a Solutions Engineer for technology and integration questions, and proactive ongoing support to make your call handling experience effortless.
This combination of small, dedicated teams, innovative technology, and comprehensive support sets Abby above others in the call answering industry.
TESTIMONIALS
INDUSTRIES WE SERVICE
Legal
Every call to your firm is an opportunity. Ensure your clients and potential clients are greeted by a professional, knowledgeable, and personable receptionist team.
Home Services
Every call is a new opportunity to book a job and grow your business. With a professional, friendly, and knowledgeable receptionist team, you’ll never miss a lead or leave a client waiting.
Business Services
Abby is your chance to strengthen client relationships and win new business. With professional, friendly, and knowledgeable receptionists on your side, you’ll always make a great first impression.
Financial Services
Trust is everything in financial services, and every call is an opportunity to build it. From the first greeting, Abby receptionists ensure your clients feel valued and new business never slips through the cracks.
Healthcare
With HIPAA-compliant, compassionate receptionists, Abby ensures every caller feels valued and supported, while you stay focused on providing exceptional care.
Beauty & Wellness
Every call to your business is a chance to book a transformation. With dedicated and knowledgeable receptionists answering for you, your clients will feel pampered from the very first call. Fill your schedule and grow your business effortlessly with Abby.
ABBY INTEGRATIONS
We make running your business easier than ever! With custom-built integrations, your calls and customer insights can seamlessly sync with your existing workflows. Stay connected the easy way…the Abby way.
STAY INFORMED
Our blog shares practical tips and industry insights to help you better serve your customers and manage your time.
Forbes recently published an article by Abby Connect’s own Lisa Snyder on how to harness...
Highlighting Abby’s CALL DETAILS Feature Within the Portal & App Quality customer service goes beyond...
Running a successful business means juggling multiple responsibilities—from managing inventory or developing products to marketing...
Start Capturing Every Opportunity
Experience the power of a dedicated team that knows your business and delivers exceptional caller experiences every time. Call us now or get started today to elevate your customer service!