Small Businesses Deserve Big-Time Support
Your Growth Starts with a Better First Impression.
Running a small business means wearing a lot of hats—but answering calls doesn’t have to be one of them. Abby Connect delivers professional, reliable call-handling services tailored to the needs of small businesses.
Our receptionist service for small business ensures every caller is greeted with warmth, consistency, and care. From custom greetings to appointment scheduling, we help you make a big impression—without the big overhead.
Real Receptionists for Your Small Business—No Hiring Required
Call Handling Experts—Powered by Humans + AI
Abby gives small business owners the best of both worlds: a dedicated team of U.S.-based human receptionists backed by advanced AI tools—plus our fully autonomous AI Receptionist for 24/7 coverage.
Your human receptionist team learns your business inside and out, handling calls with professionalism and warmth, while AI enhances accuracy with call summaries, sentiment analysis, and real-time insights. Need round-the-clock call handling? Abby’s AI Receptionist can step in any time—answering calls after hours, weekends, or during high-volume periods.
Together, our Human + AI approach ensures that every call is answered with care, consistency, and speed—so your small business never misses a beat.
Transform Every Call into Business Intelligence
Caller activity logs
Call recordings and transcripts
AI-generated call summaries
Call tags help highlight priorities
Customer sentiment scores
Forecast growth with usage stats
With Abby’s AI-powered insights and easy-to-use dashboard, you can improve customer experiences, increase efficiency, and grow your business with confidence.
AbbyGO Mobile App & Web Portal
Stay in Control, Wherever Business Takes You
Abby’s mobile app and web portal give small business owners full visibility into their communications—anytime, anywhere. Check your receptionist messages, review call logs, listen to recordings, and read AI-generated transcripts on the go.
You can also update call instructions, change availability status, block unwanted callers, and follow up with leads—all from your phone or computer.
It’s your receptionist service, your way—at your fingertips 24/7.
U.S.-Based Answering Service
for Small Business Owners
As a small business, first impressions are everything—and who answers your phone matters. Unlike many telephone answering services for small business that route calls overseas, Abby’s receptionists are 100% U.S.-based, working from our Las Vegas headquarters.
Your callers speak with native English speakers who understand the needs, pace, and personality of small businesses. Our team is trained to represent your brand with professionalism, warmth, and consistency—helping you build trust and customer loyalty from the very first ring.
Suite of Customizable Solutions for Small Businesses
With Abby, you have options for smarter, more reliable customer service.
Abby offers a complete set of solutions designed to help small businesses stay responsive, professional, and always connected: Live Human Receptionist service, AI Receptionist, and Live Web Chat.
Live Human Receptionist
AI Receptionist
Live Web Chat
Choose one service or combine all three to maximize your small business communication across every channel.
of calls, leading to lost opportunities missed by small and mid-sized businesses.
of callers hang up if their call isn’t answered directly due to voicemail aversion.
of customers will switch to a competitor after multiple poor customer service experiences.
of consumers expect an immediate response to inquiries.
potential revenue is lost due to missed calls.
ABBY INTEGRATIONS
Seamlessly Sync Calls with Your Workflow
Solopreneurs must stay organized to stay competitive. Abby integrates with the tools you already use, making it easy to keep customer info, call details, and follow-ups all in one place. Save time and keep your business running smoothly with Abby integrations.
PRICING
Flexible Pricing Plans That Fit the Way You Work
Whether you’re running a one-person shop or managing a growing team, Abby Connect offers pricing plans tailored to the needs of small businesses. Handle fluctuating call volumes, prepare for seasonal spikes, and scale your support as you grow—with packages built for flexibility and control.
From basic coverage to full-service receptionist solutions, we make it easy to get the right level of support. Customize your plan with add-ons or mix-and-match services to fit your communication strategy.
Up to 20 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Up to 100 minutes
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
5 FAQs
5 Contacts
10 Engaged Chats
$12.90 per additional chat
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
TESTIMONIALS
Small Business FAQS
Do I really need a telephone answering service for my small business?
Absolutely. Whether you’re running the whole show or juggling multiple roles, missing a call can mean missing a customer. Abby ensures every call is answered promptly and professionally, so you never lose a lead or make a bad impression.
Will callers know they’re not speaking directly with my business?
Not at all. Abby’s live receptionists and AI Receptionist both use your custom greeting and follow your specific instructions. To your callers, it feels like they’re talking to someone right inside your office.
What types of call handling can Abby do?
Our team can schedule appointments, take messages, screen callers, answer FAQs, and more. Whether it’s our human receptionist service or AI Receptionist, we handle the details so you can focus on running your business.
How does Abby integrate with the tools I already use?
Abby works with platforms like Calendly, Clio, Zapier, HubSpot, and more. That means smoother workflows, fewer interruptions, and real-time updates across your systems.
What happens if my call volume changes?
Our flexible plans are designed to grow with you. You can adjust services, add call time, or switch between human and AI receptionists as your business evolves—without skipping a beat.
What’s the difference between Abby’s Human Receptionists and AI Receptionist—and can I use both?
Abby’s Human Receptionists offer a warm, personalized experience with a small, U.S.-based team that knows your business and can handle more complex conversations. Our AI Receptionist is an efficient, 24/7 solution that answers calls instantly, handles scheduling, and captures key details without human involvement.
You can choose one or combine both for full coverage. Many small businesses use our AI Receptionist after hours or during high-volume times, with live receptionists managing daytime calls. It’s a flexible setup built around your needs.
The No-Risk Way to Support and Scale Your Small Business
As a small business owner, your time and reputation are everything. Abby gives you the power of a full call-handling team—without the expense of hiring in-house. With our professional human receptionists, AI receptionist, and live web chat solutions, you’ll never miss a call, lead, or opportunity.
We screen inquiries, schedule appointments, answer questions, and help you sound polished and professional—so you can stay focused on running and growing your business.
