Healthcare Call Answering Service
Reliable call answering fosters trust in your practice.
Let Abby Connect handle your calls so you can focus on what truly matters—your patients. Designed specifically for healthcare providers, our healthcare answering service ensures every call is managed with the utmost care, confidentiality, and professionalism.
Our expert team of receptionists handle inquiries, schedule appointments, and screen calls, freeing you to deliver exceptional patient care.
Never Miss a Patient Opportunity
Your patients expect attentive care—even on the phone.
Whether you’re a primary care physician, dentist, or mental health specialist, every interaction counts. With Abby, you’ll have a dedicated receptionist team that truly understands your healthcare practice.
We handle inquiries, schedule appointments, and ensure every communication reflects your commitment to exceptional patient care—so you can focus on delivering outstanding medical services. Capture every opportunity, enhance patient satisfaction, and grow your practice. Explore our healthcare solutions below.
ABBY'S PRODUCTS
Human Receptionist
Live, professional receptionists dedicated to your business, trained to represent your brand.
Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller Insights with Portal & App
AI Receptionist
24/7 AI receptionist trained for your industry, delivering natural, personalized caller experiences.
Natural, human-like conversations
Custom business intake & scheduling
Personalized Caller Interactions
Live Web Chat
Engage website visitors instantly and convert conversations into leads with Abby’s Live Web Chat.
Chat to Call
Pre-Chat Form & Post-Chat Survey
Automated Greetings
PRICING
Flexible Pricing Plans That Scale with Your Healthcare Practice
Abby understands that every healthcare provider has unique requirements. That’s why we offer flexible pricing plans and customizable add-ons, so you can tailor our call handling service to meet your specific needs.
Explore your options or call today to create the perfect plan for your business.
Up to 20 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Up to 100 minutes
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
5 FAQs
5 Contacts
10 Engaged Chats
$12.90 per additional chat
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
U.S.-Based Answering Service
for Healthcare Practices
Unlike many services that outsource support overseas, Abby’s receptionists are based right here in the U.S. and are not remote workers. This means your patients speak with native English speakers who truly understand the unique demands of the healthcare industry. PLUS, they work in person at our Las Vegas headquarters, allowing for oversight and improved service quality.
Whether you’re a primary care physician, dentist, surgeon, or mental health specialist, our team is familiar with patient expectations and the unique demands of the healthcare industry. With Abby, every call is managed by compassionate professionals who reflect the quality and reliability of your practice—building trust and nurturing lasting patient relationships.
Suite of Customizable Solutions for Healthcare Providers
At Abby, you have choices when it comes to managing patient communications.
We offer a comprehensive suite of solutions tailored for healthcare professionals: Live Human Receptionist service, AI Receptionist, and Live Web Chat solution.
Live Human Receptionist
Our team brings healthcare expertise and personalized care to every call. Whether you’re a primary care physician, dentist, surgeon, or mental health specialist, our service is customized to meet the unique needs of your practice.
AI Receptionist
Experience a cost-effective, streamlined call handling solution that eliminates hold times and missed appointments. Available around the clock, this service ensures your practice never misses a patient inquiry.
Live Web Chat
Engage website visitors in real time, converting inquiries into appointments and new patients. Seamlessly blend human touch with innovative technology to elevate patient engagement.
Choose one or combine all three services to maximize your practice’s communication efficiency and enhance patient care.
ABBY INTEGRATIONS
Abby Integrations for Healthcare Providers
For 20 years, Abby has streamlined communications for healthcare practices by centralizing calls and messages. Our seamless integrations connect your patient interactions with the tools you use every day—whether it’s scheduling software or CRM platforms—boosting efficiency and saving you valuable time and energy.
Take a look at some of our top integrations below:
Build Lasting Relationships with Your Patients
Don’t let missed calls cost you valuable patient relationships. In healthcare, every call is a chance to provide essential care and build trust. With Abby’s dedicated healthcare receptionist team, every inquiry is handled with precision and empathy, and appointments are scheduled automatically.
Grow your practice, enhance patient engagement, and never miss a valuable opportunity—get started with Abby today!
Abby has served over 2000 clients in the healthcare industry and has a 95%+ client satisfaction rating.
Did you know…?
of patients say that a provider’s initial responsiveness is a key factor in choosing care.
of healthcare professionals report frequent interruptions during clinical work.
of patients expect prompt responses to appointment requests and inquiries.
To fully refocus following an interruption, it takes about
minutes
Healthcare providers are interrupted on average every
minutes
TESTIMONIALS
Give Your Healthcare Practice an Edge with Abby Call Data
Gain visibility into your patient communication and grow your practice with a patient-first approach.
Abby’s powerful caller intelligence gives your healthcare practice a competitive edge. Our intuitive portal and app display real-time call data:
Caller activity logs
Call recordings and transcripts
AI-generated call summaries
Call tags help highlight priorities
Customer sentiment scores
Visualize caller trends with activities chart
Forecast growth with usage stats
With Abby, you can enhance patient care and optimize practice management by making data-driven decisions that improve efficiency and profitability.
Dedicated Call Handlers Trained
in the Healthcare Industry
Abby’s receptionists deliver a level of service that goes beyond traditional in-house support. We understand the unique demands of healthcare—from primary care physicians and dentists to physical therapists and mental health specialists. Plus, we’re available 24/7 to ensure every call is answered with professionalism and warmth.
Our receptionists efficiently handle patient inquiries, schedule appointments, and answer questions, freeing you to focus on delivering top-notch care and growing your practice. With Abby, reduce administrative burdens, lower overhead, and maximize patient engagement—making us the smart choice for modern healthcare providers.
FAQS
Does Abby’s answering service meet healthcare industry standards?
Yes, Abby has served as an answering service for healthcare providers for 20 years. We have a dedicated receptionist team that understands the healthcare industry including compliance and have extensive experience handling these calls. Whether you’re a pediatrician, anesthesiologist, or mental health service provider, your call handling can be customized to your unique needs.
What integrations do you have for the healthcare industry?
Abby has several integration solutions that can connect your client communications with platforms you use daily, such as Zapier, vcita, and HubSpot. When all your patient data is all in one place, this increases efficiency and saves you time.
How does Abby handle scheduling/appointment booking?
Scheduling and booking appointments are vital to the healthcare industry. Abby can handle scheduling and appointment booking on your behalf either through Calendly or through our Scheduling Assistants who can use a calendar platform of your choice.
How much does Abby’s healthcare answering service cost?
Abby understands that healthcare companies come in all shapes and sizes, have specific needs, and serve unique populations. That’s why we offer transparent, flexible pricing plans and add-on service features so you can fully customize your healthcare answering service to meet your practice’s needs. Plus, we don’t lock you into contracts. You get the exact support you need, when you need it.
Build Lasting Relationships with Your Patients
Don’t let missed calls cost you valuable patient relationships. In healthcare, every call is a chance to provide essential care and build trust. With Abby’s dedicated healthcare receptionist team, every inquiry is handled with precision and empathy, and appointments are scheduled automatically.
Grow your practice, enhance patient engagement, and never miss a valuable opportunity—get started with Abby today!
