The Abby Connect Difference
How is Abby Connect Different From Other Virtual Receptionist Services?
Do you want to work with a team of 5-10 receptionists, working together out of our Nevada office, dedicated to your business and success – answering 24/7 in English and Spanish?
Experience the Abby Difference
Do you want to work with a service that continually improves their technology, features, and services based on customer, receptionist, and account management feedback AND invests in elite training and genuine employee happiness – delivering delightful experiences and genuine connection on each and every call?
Do you want to work with a family (not venture capital or big investor) owned former small business who understands your business needs better than anyone in the industry AND has the flexibility to prioritize your customer needs over shareholder demands?
Then, Abby Connect is the A.I-Assisted Human Receptionist service for you!
Rated as the #1 Legal Answering Service, #1 Answering Service, and #1 Virtual Receptionist Service, (according to Clutch and ConsumerAffairs customer reviews) Abby Connect Virtual Receptionists take pride in being a leader in the customer service industry.
The Proven Process
Every Abby client (and their callers) gets a VIP experience! When you hire Abby Connect, you’re hiring a team of 5-10 receptionists dedicated to your business. We use a proven process to provide our clients with consistent, excellent experiences.
Discovery & Setup
We start by getting to know your business—how you work, who your clients are, and what makes your communication unique. Your dedicated onboarding manager works with you to craft a custom call-handling plan that reflects your tone, preferences, and goals.
Personalized Call Handling Instructions
No one-size-fits-all here. We help you develop a personalized call handling experience that ensures every caller gets a consistent, professional, and on-brand experience—whether it’s a new lead, a returning client, or someone with a quick question.
Team Assignment & Training
You’ll be matched with a small, dedicated team of U.S.-based receptionists who are trained specifically on your business and know your industry. This team becomes an extension of your brand, learning your processes, terminology, and client expectations inside and out.
Seamless Integration
Our solution engineers help integrate with your existing tools—like Salesforce, Calendly, and Google Calendar—so your call data, appointments, and leads flow effortlessly into your systems. No manual entry, no extra steps—just a smarter workflow.
Live Launch & Real-Time Adjustments
Once your system is in place, we go live. But we don’t stop there—your account manager continuously monitors performance and works with you to refine call handling instructions, make updates, and ensure your service evolves with your needs.
Ongoing Support & Success Check-Ins
Your success is our priority. We provide ongoing training, quality assurance, and proactive support, so your reception team is always delivering top-tier service. You’ll also receive regular check-ins to review performance and optimize results.
Discovery & Setup
We start by getting to know your business—how you work, who your clients are, and what makes your communication unique. Your dedicated onboarding manager works with you to craft a custom call-handling plan that reflects your tone, preferences, and goals.
Personalized Call Handling Instructions
No one-size-fits-all here. We help you develop a personalized call handling experience that ensures every caller gets a consistent, professional, and on-brand experience—whether it’s a new lead, a returning client, or someone with a quick question.
Seamless Integration
Our solution engineers help integrate with your existing tools—like Salesforce, Calendly, and Google Calendar—so your call data, appointments, and leads flow effortlessly into your systems. No manual entry, no extra steps—just a smarter workflow.
Team Assignment & Training
You’ll be matched with a small, dedicated team of U.S.-based receptionists who are trained specifically on your business and know your industry. This team becomes an extension of your brand, learning your processes, terminology, and client expectations inside and out.
Live Launch & Real-Time Adjustments
Once your system is in place, we go live. But we don’t stop there—your account manager continuously monitors performance and works with you to refine call handling instructions, make updates, and ensure your service evolves with your needs.
Ongoing Support & Success Check-Ins
Your success is our priority. We provide ongoing training, quality assurance, and proactive support, so your reception team is always delivering top-tier service. You’ll also receive regular check-ins to review performance and optimize results.
Family Not Finance Owned
There’s been a lot of investment in receptionist solutions over the past decade. Unfortunately, for most companies, instead of investing in improving their service, they’re focused on the investors’ bottom line, not the customer.
Abby Connect was built by the Strum family, who still own and run the company to this day. This not only gives us the flexibility to respond to our customers’ needs and requests, but allows us to put our customers first, not investors.
When the Strums started Abby Connect almost 18 years ago it was a small business. We’ve grown, but we know, and we remember. We remember the concerns, the stress, the multiple hats, and never having enough time. This is why, more than any other service, we prioritize our small business customers. Because we understand. We’ve chosen not to be beholden to outside investors because we want to be accountable to you, our small business customer.
Culture + Customer Care
We’re sure you’ve heard it before. We know it’s marketing jargon, but at Abby Connect we really are a family… no, really.
The Strum family almost all still work within the company to this day. This plus our commitment to our core values, exclusive hiring for the right people/right seats, and our investment in our people fosters a tight-knit family environment.
At Abby we do more than provide great receptionist training, which we absolutely do, but we also provide additional personal and professional training – from leadership development courses to one-on-one Mastermind meetings to further develop their skills.
Confident receptionists in turn deliver a genuine and exceptional call experience that simply cannot be matched. And that’s the point. Investing in developing fulfilled receptionists in a fun and supportive environment is one way we invest in your service. Your callers and your interactions with Abby Connect are exceptional because we invest in our people and our culture.
Start Capturing Every Opportunity
Get started today with your dedicated Onboarding Specialist and Solutions Engineer.