Live Virtual Receptionist Services That Never Miss a Call

Give your business a professional edge with live call coverage.

Abby Connect’s virtual receptionist services for small businesses ensure you never miss a valuable call again. Our live, U.S.-based team answers with warmth and professionalism, handles scheduling, screens leads, and delivers a polished customer experience—so you can stay focused on running and growing your business.

Why Thousands Trust Our Virtual Receptionist Solutions

From solo entrepreneurs to growing teams, small businesses rely on Abby’s virtual receptionist services to deliver consistent, professional call handling. Our virtual receptionists act as an extension of your brand—answering calls live, providing helpful information, booking appointments, and ensuring no opportunity slips through the cracks. Whether it’s during business hours or after, we’re here to represent your company with excellence.

Tailored Virtual Receptionist Services for Every Business and Industry

Customize call handling, scheduling, and client intake to meet your business’s unique needs—no matter your industry.

What You Can Expect With Abby’s Virtual Receptionist Services

Every feature is designed to help your business sound professional, stay responsive, and focus on what matters most. We help small businesses all across the US – from local shops in New York and family-owned firms in Florida to growing companies in California and Texas

Custom greetings and call scripts

Live call answering and message taking

Appointment scheduling and reminders

Lead capture and qualification

Call screening and transfer options

Bilingual receptionists available

Your Office, Wherever You Are

With the AbbyGO mobile app, you’re always connected to your live virtual receptionist—even when you’re on the go.

Real-Time Notifications: Instantly know when a call or message comes through.

Call Summaries: Review key details of every conversation in seconds.

Call Recordings & Transcripts: Access full recordings and AI-powered transcripts anytime.

Status Control: Update your availability with just one tap.

Contact Management: Easily review and manage recent and priority contacts.

Sentiment Insights: See how callers are feeling based on tone and content.

ADVANTAGES

Why Small Businesses Choose Abby’s Virtual Receptionist Services

Experience unmatched support, technology, and service that scales with your success.

Always Answered Calls

Never miss a lead again with 24/7 professional call coverage.

Affordable & Scalable

Get professional receptionist support without the cost of in-house staffing.

Custom Call Handling

We answer calls exactly how your business needs—no scripts.

Bilingual Virtual Receptionists

Serve English and Spanish-speaking callers with clarity and care.

AI + Human Expertise

Combine real humans and smart AI for a modern phone experience.

Insightful Call Data

Access call summaries, recordings, and trends in your portal or app.

LIVE RECEPTIONIST FEATURES

24/7 Live Call Answering

Your phone is always answered by either a professional human receptionist or AI receptionist.

Customizable Greetings

Ensure your brand voice is consistent and professional, even after hours.

Call Screening & Transfer

Efficiently direct calls to the right person or department, wherever they are.

Appointment Scheduling

Fill your calendar around the clock, improving lead conversion and client convenience.

Message Taking & Delivery

Accurate message capture and instant delivery via email, SMS, or your preferred method.

FAQs Answered

Our AI and human teams are trained to answer common questions specific to your business.

Bilingual Receptionists

Connect with a wider audience with our Spanish-speaking human AND AI receptionists.

Emergency & Priority Handling

Implement specific protocols for urgent calls, ensuring rapid response.

AbbyGO Mobile App & Portal

Real-time access to call details, summaries, recordings, and custom status updates.

Seamless Integrations

Sync call data and customer insights with your existing CRM, scheduling, and business tools.

Receptionists Powered by AI Technology

Receptionists are backed by AI technology such as AI-generated call summaries, transcripts, recordings, and customer sentiment score.

Call Blocking

Block unwanted calls, saving you time, hassle, and minutes.

Enjoy White-Glove Onboarding and Ongoing Support
From the moment you sign up, our team delivers a seamless virtual receptionist experience tailored to your business. Client Service Managers and Solutions Engineers ensure your live virtual receptionist service is configured to match your exact needs—from daytime call coverage to after-hours and weekend support. With continuous optimization powered by Abby Intelligence, you’ll enjoy professional call handling that saves time, boosts efficiency, and ensures you never miss a call.

INDUSTRIES WE SERVICE

Legal

Never miss a potential client or intake opportunity. Abby’s receptionists capture leads, handle screening, and schedule consultations with professionalism and compliance.

Home Services

From HVAC to plumbing, we help you respond to urgent calls, book more jobs, and keep customers informed—even after hours or between site visits.

E-commerce & Retail

Deliver timely, knowledgeable support for your customers—answering product questions, managing order-related inquiries, and creating a smooth buying experience around the clock.

Real Estate

Capture buyer and seller leads, schedule showings, and stay available—without missing opportunities during client meetings or weekends.

Healthcare

Deliver warm, HIPAA-compliant patient experiences—whether you’re a private practice, specialist, or clinic. Abby supports appointment booking, inquiries, and overflow call handling.

Beauty & Wellness

Can route and transfer calls according to your call handling instructions.

TESTIMONIALS

What Small Businesses Say About Abby

Our virtual receptionist solutions support small businesses and professionals across the United States, helping them capture every opportunity.

“When I was getting ready to fire my old service, I did some research on the internet and Abby Connect kept popping up in my search results. Abby has been very reliable and they follow my instructions. They do what they say they can do and I pay them a premium for 24/7 coverage while the other company overpromised and under-delivered.”

Damon C.

DUI & DWI Attorney

“Thanks to Abby Connect, I no longer get any spam calls; I used to be inundated with them and get 20-30 calls like this a day. Moreover, I don’t lose business when I’m in a geographical area that doesn’t have good phone service because they can still attend to incoming calls.”

Ned E.

The Adjuster Group LLC

“Abby has enabled my self and my partner to support our customers 24/7/366 without having to be “on-call” ourselves. They have not only relieved us of the anxiety of remaining alert and ‘available’ at all times, but we trust they will act as an extension of us, and treat our customers just the same as if we or our in-house staff were taking the call ourselves.”

Alethe D.

CFO, Small Business

“Working with Abby Connect has been extremely positive. They’re able to pick up the patient’s information and send it to us through email. So without Abby Connect, we would be losing these people to other dental offices. And now, we’re able to retain them.”

Mark D.

Dentist & Practice Owner

“I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone. My office manager customized how their receptionists will answer, and they do a good job going ahead and picking up on opportunities that passed through my front desk. So far, it’s been great.”

Kambiz G.

Dentist & Practice Owner

Product Demo

Hear Our Virtual Receptionists in Action

Want to know how Abby sounds to your callers? Click below to listen to real virtual receptionist call samples—professional, friendly, and always on brand.

Legal Services

HUMAN RECEPTIONIST

Home Services

HUMAN RECEPTIONIST

Business Services

HUMAN RECEPTIONIST

Financial Services

HUMAN RECEPTIONIST

Healthcare

HUMAN RECEPTIONIST

Beauty & Wellness

HUMAN RECEPTIONIST

PRICING

Flexible Plans to Fit Your Business Needs

Whether you’re a solo entrepreneur, small business or scaling quickly, Abby offers virtual receptionist plans designed to grow with you. Choose from human receptionists, AI-powered receptionists, or live web chat—all with transparent pricing and no hidden fees.

Explore your options or call today to create the perfect plan for your business.

AI Receptionists

Starting at

$99
$0

per month

Human Receptionists

Starting at

$329

per month

Live Web Chat

Starting at

$129

per month

FAQs

Your Virtual Receptionist Questions Answered

What is a virtual receptionist?

A virtual receptionist is a remote, professional receptionist who answers calls, takes messages, schedules appointments, and more—without being physically in your office.

How does a virtual receptionist work?

We route your calls to a trained Abby virtual receptionist who answers using your custom greeting and handles the call according to your instructions.

How much is a virtual receptionist?

The cost of a virtual receptionist depends on the level of coverage you need. Abby’s plans start at just $329/month for live, virtual receptionists. This makes it easy for small businesses to access professional call handling without the expense of a full-time hire.

Can I customize how calls are handled?

Yes! You can set call handling preferences including call transfers, FAQs, lead screening, appointment booking, and more.

What are the benefits of a live virtual receptionist service?

You never miss a call, reduce admin workload, save on staffing costs, and give every caller a professional experience—day or night.

Does Abby offer after-hours or 24/7 coverage?

Yes. Abby offers live receptionist support after hours, on weekends, and even 24/7, depending on your plan.

Is your virtual receptionist service HIPAA compliant?

Yes. Our human receptionist service offers HIPAA-compliant options for medical and dental practices.

How does the AI Receptionist differ from human receptionists?

The AI Receptionist handles calls with human-like voice technology, perfect for managing overflow or 24/7 basic call coverage at a lower cost.

Who’s leading in AI virtual receptionist live transfers?

Abby Connect is one of the few virtual receptionist companies that offers a true hybrid model: AI receptionists for affordable 24/7 coverage, and live human receptionists for warm, professional call handling.

Can I receive messages by email or text?

Absolutely. Choose how you’d like to receive messages—via email, text (SMS), or push notifications through the AbbyGo app.

What industries do you serve?

We support small to enterprise level businesses across industries—from law and healthcare to home services, finance, real estate, dental, beauty and more.

How do I get started?

Just fill out our quick sign-up form and a specialist will walk you through onboarding, setup, and service customization.

Never Miss a Call Again with Abby’s Virtual Receptionist Solutions

Give every caller a great first impression, no matter when they reach out. Our virtual receptionist service ensures you stay responsive, professional, and available—day or night. Start today and see the Abby difference.