Scalable Call Center Support for Growing Businesses

Inbound, outbound, and overflow call handling built for performance

Abby Connect’s call center services are designed to deliver exceptional customer service while reducing operational strain. From inbound inquiries to outbound follow-ups, we handle the calls that keep your business running. Our professional U.S.-based team delivers brand-aligned support, helping you boost customer satisfaction, increase conversions, and scale operations effortlessly.

A Modern Call Center that Works Like an Extension of Your Team

Abby offers outsourced call center services that feel in-house. With dedicated receptionists, advanced call routing, CRM integrations, and real-time reporting, we provide consistent, high-quality support tailored to your operations. Whether you need help managing call overflow, providing after-hours support, or handling appointment setting and order inquiries, Abby has you covered.

We’re Built for High Call Volume and Exceptional Experiences

Reliable, professional support—no matter when or why your customers call.

Our Call Center Services Include

Comprehensive solutions that help you serve more customers with less stress.

Inbound call support & customer service

Outbound follow-up & appointment confirmation

Overflow call handling & call queue management

Technical support or billing inquiries

Order taking & lead qualification

After-hours and weekend availability

Backed by Tools That Make You Smarter

From caller insights to automation, we deliver more than just answers.

AbbyGo mobile app: manage messages, listen to recordings

CRM integration: seamless sync with tools like HubSpot

Call analytics: trends, sentiment, and volume insights

AI summaries: capture call highlights instantly

Live transcripts: multilingual support included

Smart routing: ensure every call reaches the right team

ADVANTAGES

Why Businesses Trust Abby as Their Call Center Partner

Enterprise-grade service with a small business touch.

24/7 Availability

Round-the-clock support for consistent service, even outside business hours.

U.S.-Based Agents

Trained, friendly professionals who understand your customers.

Custom Call Flows

Tailored scripts and routing logic for every use case.

Real-Time Reporting

Access call data and trends with intuitive dashboards.

Flexible Scale

Increase or reduce volume coverage as your needs change.

Tech-Enhanced Support

From AI tools to platform integrations, we power smarter conversations.

FEATURES

24/7 Live Answering

Your phone is always answered by either a professional human or AI receptionist.

Customizable Greetings

Ensure your brand voice is consistent and professional, even after hours.

Call Screening & Transfer

Efficiently direct calls to the right person or department, wherever they are.

Appointment Scheduling

Fill your calendar around the clock, improving lead conversion and client convenience.

Message Taking & Delivery

Accurate message capture and instant delivery via email, SMS, or your preferred method.

FAQs Answered

Our AI and human teams are trained to answer common questions specific to your business.

Bilingual Receptionists

Connect with a wider audience with our Spanish-speaking human AND AI receptionists.

Emergency & Priority Handling

Implement specific protocols for urgent calls, ensuring rapid response.

AbbyGO Mobile App & Portal

Real-time access to call details, summaries, recordings, and custom status updates.

Seamless Integrations

Sync call data and customer insights with your existing CRM, scheduling, and business tools.

Receptionists Powered by AI Technology

Receptionists are backed by AI technology such as AI-generated call summaries, transcripts, recordings, and customer sentiment score.

Call Blocking

Block unwanted calls, saving you time, hassle, and minutes.

Our contact center model blends human service with intelligent automation, giving your business the ability to respond quickly, professionally, and consistently. Whether you’re in healthcare, legal, retail, or tech—our U.S.-based team becomes your team, guided by your goals and standards.

INDUSTRIES WE SERVICE

Legal

Ensure potential clients are never left waiting, capturing every intake opportunity.

Home Services

Book appointments and handle urgent requests at any hour, preventing lost jobs.

E-commerce & Retail

Offer constant customer support, answering questions and processing orders.

Real Estate

Capture leads and schedule showings even when your agents are busy or off-duty.

Healthcare

Provide compassionate, HIPAA-compliant support and emergency handling 24/7.

Any Business with Global Clients

Bridge time zone gaps, providing seamless communication.

TESTIMONIALS

“When I was getting ready to fire my old service, I did some research on the internet and Abby Connect kept popping up in my search results. Abby has been very reliable and they follow my instructions. They do what they say they can do and I pay them a premium for 24/7 coverage while the other company overpromised and under-delivered.”

Damon C

DUI & DWI Attorney

Product Demo

Hear the Quality of Our Call Center in Action

Listen to real call recordings and experience how we handle customer service, lead qualification, appointment setting, and more with professionalism and clarity.

Legal Services

HUMAN RECEPTIONIST

Home Services

HUMAN RECEPTIONIST

Business Services

HUMAN RECEPTIONIST

Financial Services

HUMAN RECEPTIONIST

Healthcare

HUMAN RECEPTIONIST

Beauty & Wellness

HUMAN RECEPTIONIST

PRICING

Transparent Plans for Every Business Size

Whether you’re looking for full-service call center support or help managing peak times, we offer flexible packages to meet your needs. Every plan includes U.S.-based agents, real-time reporting, and CRM integration support.

Explore your options or call today to create the perfect plan for your business.

AI Receptionists

Starting at

per month

Up to 20 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Human Receptionists

Starting at

$329

per month

Up to 100 minutes

Spanish Answering Services Available

24/7 Technical Support

Weekend Answering Included

HIPAA Compliance Available

Self-Managed Integrations

5 FAQs

5 Contacts

Live Web Chat

Starting at

$129

per month

10 Engaged Chats

$12.90 per additional chat

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Call Center Services FAQs

What types of businesses do you support?

We support industries including healthcare, legal, retail, real estate, and e-commerce—any business that values professional call handling.

Can Abby handle both inbound and outbound calls?

Yes. We handle inbound support, outbound appointment confirmations, lead follow-ups, and more.

Is Abby a full-service contact center?

We specialize in scalable voice-based customer support and work with live chat and CRM integrations for omnichannel capabilities.

Do you support bilingual call handling?

Yes. We offer fluent English and Spanish support with native speakers on staff.

Can you integrate with our CRM or ticketing software?

Absolutely. We support direct and Zapier-based integrations with platforms like HubSpot, Salesforce, and more.

What’s the difference between your receptionist service and call center model?

Our receptionist service focuses on front-line caller support, while our call center model supports higher volume, more complex workflows and custom call routing.

Do you offer custom scripts or call flows?

Yes. Our onboarding specialists work with you to build custom flows tailored to your business.

Can I scale service up or down?

Yes. Our call center services are built to scale with your call volume and seasonal demands.

Streamline Your Support with Abby’s Call Center Services

From customer service to appointment booking, Abby’s call center solutions help your business handle every call with care. Discover flexible, scalable support designed to grow with you.