Tailored Call Handling for Mid-Market Growth

Flexible, scalable receptionist services for expanding companies

Abby Connect understands the unique challenges mid-market businesses face—growing call volumes, high customer expectations, and limited internal resources. Our professional virtual receptionists deliver consistent, on-brand experiences while reducing operational burdens. With scalable support and smart integrations, we help your business stay agile and responsive—every hour, every day.

Built for Mid-Market Efficiency & Scale

Whether you’re managing rapid growth or supporting multiple departments, our call handling services scale with your success. Abby Connect offers customized solutions designed to offload your team and enhance caller experience—without adding headcount. From call routing and appointment scheduling to bilingual support and after-hours coverage, we help you stay focused on strategic growth.

Flexible, Affordable Support Without Compromise

Mid-market businesses don’t have the luxury of bloated overhead—but they also can’t afford to miss opportunities. Abby bridges that gap. Our answering services deliver enterprise-level professionalism with small-business agility. You get a team that’s trained on your brand, your scripts, and your systems—resulting in reliable, on-demand support that grows with you.

Built to Handle Your Complexity

Designed to integrate with your team

Overflow call support for busy seasons or campaigns

After-hours and weekend coverage to extend availability

CRM and scheduling tool integrations

Bilingual receptionists to serve diverse clientele

Detailed call summaries and transcripts

Technology That Enhances Every Interaction

Tools That Keep You Moving

Unified Insights, Anywhere

Track call performance, review transcripts, and manage team communications with Abby’s technology suite. AbbyGo and my.abby.com keep you informed and in control—from wherever you are.

Why Mid-Market Companies Choose Abby

Personalized Service Meets Business-Ready Scale

Our dedicated onboarding team works with you to configure your account and integrate with your tools. Your receptionists receive custom training, and your Customer Success Manager ensures we continuously adapt to your changing business. Abby grows with you—and always represents you like part of the team.

Full Support Across Abby’s Product Suite

Reception Services Designed for Every Touchpoint

Every call matters—whether it’s a new lead, an urgent customer need, or an internal department transfer.

Live Human Receptionist

Personalized live answering, bilingual support, and custom call flows—scaled for your growth.

AI Receptionist

Smart automation that handles FAQs, lead capture, and intake—24/7, with a human-like tone.

Live Web Chat

Proactive, conversion-driven chat support for your website—powered by real humans or AI.

Combine services or scale them independently—we’ll tailor the right mix for your mid-market needs.

62%

of calls, leading to lost opportunities missed by small and mid-sized businesses.

80%

of callers hang up if their call isn’t answered directly due to voicemail aversion.

76%

of customers will switch to a competitor after multiple poor customer service experiences.

82%

of consumers expect an immediate response to inquiries.

40%

potential revenue is lost due to missed calls.

ABBY INTEGRATIONS

Seamless Integrations with the Tools You Use

We connect with CRMs, schedulers, and messaging platforms to keep your workflows smooth and centralized.

PRICING

Transparent Plans for Growing Businesses

Our pricing is built to scale. Whether you’re handling seasonal surges or long-term expansion, we’ve got plans that flex with you—without sacrificing quality or coverage.

Explore your options or call today to create the perfect plan for your business.

AI Receptionists

Starting at

per month

Up to 20 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Human Receptionists

Starting at

$329

per month

Up to 100 minutes

Spanish Answering Services Available

24/7 Technical Support

Weekend Answering Included

HIPAA Compliance Available

Self-Managed Integrations

5 FAQs

5 Contacts

Live Web Chat

Starting at

$129

per month

10 Engaged Chats

$12.90 per additional chat

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

TESTIMONIALS

“The price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now.”

Christopher P

Owner, Luxury Automotive Services

Common Questions from Mid-Market Teams

Can Abby integrate with our CRM or scheduling platform?

Yes. We support integrations with leading platforms like HubSpot, Salesforce, Calendly, and more.

How do you ensure consistent branding across receptionists?

Every team receives detailed training on your scripts, tone, and brand expectations.

Do you offer overflow support only?

Absolutely. Many clients use us to support internal teams during peak hours, vacations, or sick days.

What’s included in onboarding for mid-market clients?

A dedicated onboarding specialist, script development, technical setup, and training for your receptionist team.

Can I scale up during high volume seasons?

Yes. Our flexible plans let you increase coverage as needed—no long-term contracts required.

Professional Call Handling for Growing Businesses

Stop missing calls and start capturing opportunities. Abby Connect helps mid-market companies scale support, improve CX, and maintain a personal touch without increasing overhead.