The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
A blue line, solid on the right and transitioning to a dotted line on the left, slopes downward across a white background—visually representing the decrease in inbound calls.
A horizontal zipper, partially unzipped from the left, with blue teeth and slider resembles a virtual receptionist—its pull angled upward on the right side, while the rest of the zipper remains closed.
A blue outlined triangle with one side formed by a series of small dots, while the other two sides are solid lines—symbolizing inbound calls—is displayed on a white background.

Capture Every Opportunity

24/7 professional call answering service

Convert callers into loyal customers, save time, and elevate your business with 24/7 human virtual receptionists, AI receptionist, and live web chat for all your customer communication needs.

Seamlessly blending personal connections with AI-powered efficiency.

 

TOP 5
#1
#1

WHAT WE DO

Human and AI Receptionist Services

Built for Your Business

Human Receptionist Services: live, professional receptionists who answer calls with warmth, manage conversations, and represent your brand.

AI Receptionist Services: Advanced AI receptionists that answer naturally, provide information, take messages, transfer calls and are available 24/7 on the first ring.

Human and AI Receptionist Services

Build for Your Business

 through professional

Human Receptionist Services: live, professional receptionists who answer calls with warmth, manage conversations, and represent your brand.

AI Receptionist Services: Advanced AI receptionists that answer naturally, provide information, take messages, transfer calls and are available 24/7 on the first ring.

A comparison of a human receptionist and a virtual receptionist with chat bubbles, profiles, and icons highlighting their roles in handling business calls and customer inquiries.

ABBY'S PRODUCTS

A smiling woman wearing a headset works as a virtual receptionist. Graphics of a microphone and headset surround her. A profile box reads: Georgia Crona, Virtual Receptionist with over 25 years of experience.

Human Receptionist

Live, professional receptionists dedicated to your business, trained to represent your brand.

Dedicated Receptionist Team

Custom Answering Hours Including 24/7 Answering

Caller Insights with Portal & App

A smiling woman wearing a headset sits at a desk, appearing engaged in a conversation. In the foreground, a purple graphic with a star icon and stylized sound waves is displayed.

AI Receptionist

24/7 AI receptionist trained for your industry, delivering natural, personalized caller experiences.

Natural, human-like conversations

Custom business intake & scheduling

Personalized Caller Interactions

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Live Web Chat

Engage website visitors instantly and convert conversations into leads with Abby’s Live Web Chat.

Chat to Call

Pre-Chat Form & Post-Chat Survey

Automated Greetings

ABBY TECHNOLOGY

AbbyGO Mobile App

Business Number Calling & Texting

Make calls and send texts using your business phone number directly from the app.

Instant Status Updates

Easily toggle between “Taking Calls” and “Not Taking Calls” to control your availability. 

Comprehensive Dashboard

Access key account information, recent activities, and caller trends all in one place. 

Global Search Functionality

Quickly find calls, messages, and contacts with a powerful search feature. 

Activity Ratings & Feedback

Provide real-time feedback on calls to your Account Manager.

A blue diagonal line transitions from a series of small dots on the left to a solid thick line on the right, symbolizing how a virtual receptionist streamlines communication, all set against a white background.
A blue diagonal line transitions from a series of small dots on the left to a solid thick line on the right, symbolizing how a virtual receptionist streamlines communication, all set against a white background.
A hand holds a smartphone displaying a business communication app with graphs, recent activity logs, and message icons. Text below reads, Manage calls or connect with a virtual receptionist anytime, anywhere. The background features abstract purple shapes.
A laptop displaying multiple data dashboards with graphs, charts, and a list, showcasing caller analytics for your virtual receptionist. Text reads: Powerful caller data and analytics at your fingertips.

Desktop Caller Portal Analytics

Real-Time Call Management

Access caller activity and analytics, listen to recordings, and read transcripts and summaries to stay informed.

Usage Tracking

Monitor your minutes and chat usage to stay updated on engagement trends.

Customizable Call Handling

Update your availability status and receptionist instructions on the fly. 

Business Information Management

Easily edit your company’s details and FAQs to ensure accurate customer interactions.

A rectangular banner with a pink-to-purple gradient background displays the white, bold text: CLIENT FAVORITE!—perfect for highlighting your top-rated virtual receptionist services.

Call Details Feature in Portal & App

Access details about every call

Block unwanted calls

View transcripts & call summaries

Categorize important calls for follow up

Provide feedback to your receptionists

AI-generated caller sentiment scores

Listen to recordings

A smiling woman sits at a desk using her phone, above a computer screen displaying a virtual receptionist call management dashboard. Text reads, “Your calls, your way.”.

WHY CHOOSE
ABBY CONNECT?

The Abby Approach

Using our 20 years of answering service experience, we’ve developed the perfect blend of personalized human interaction and advanced technology. Not only do you get highly trained, U.S.-based live receptionists, but you also gain access to technology that gives you vital insights into your customers.

Small, Dedicated Teams That Know Your Business

Unlike large, out-of-the-country call centers, Abby assigns a dedicated team of 5-10 virtual receptionists to each client, ensuring that the team becomes intimately familiar with your business and provides a personalized experience for callers.

This personalized service is enhanced by Abby Intelligence, which combines AI technology with human intelligence to proactively optimize accounts, reduce errors, and improve efficiency, resulting in consistently high-quality caller experiences.

The Abby Proven Process

Additionally, Abby offers the Abby Proven Process, which could be thought of as your White Glove Service Delivery. We provide clients with a seamless onboarding process, a dedicated Account Manager, access to a Solutions Engineer for technology and integration questions, and proactive ongoing support to make your call handling experience effortless.

This combination of small, dedicated teams, innovative technology, and comprehensive support sets Abby above others in the call answering industry.

TESTIMONIALS

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Integrations Avaliable
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INDUSTRIES WE SERVICE

Legal

Every call to your firm is an opportunity. Ensure your clients and potential clients are greeted by a professional, knowledgeable, and personable receptionist team.

Two people sit at a desk with legal documents, a gavel, and a small Lady Justice statue between them. One person, using Abby Knows for Attorneys, holds a pen and appears to explain or review the paperwork.

Home Services

Every call is a new opportunity to book a job and grow your business. With a professional, friendly, and knowledgeable receptionist team, you’ll never miss a lead or leave a client waiting.

A person wearing a plaid shirt and tool belt shakes hands with someone in business attire, symbolizing agreement or partnership in a construction or renovation setting, highlighting the trusted connections made possible by Abby Knows for Attorneys.

Business Services

Abby is your chance to strengthen client relationships and win new business. With professional, friendly, and knowledgeable receptionists on your side, you’ll always make a great first impression.

A person wearing a light sweater and orange pants types on a laptop while sitting on a couch, using Abby Knows for Attorneys. Only their hands and part of the laptop are visible.

Financial Services

Trust is everything in financial services, and every call is an opportunity to build it. From the first greeting, Abby receptionists ensure your clients feel valued and new business never slips through the cracks.

Two people reviewing financial charts and graphs on paper, with one person holding a pen and another using a digital tablet. A calculator and documents are also on the table, illustrating how Abby Knows for Attorneys streamlines financial analysis.

Healthcare

With HIPAA-compliant, compassionate receptionists, Abby ensures every caller feels valued and supported, while you stay focused on providing exceptional care.

A healthcare worker in blue scrubs and a stethoscope gently holds another persons hand, symbolizing the care and support that Abby Knows for Attorneys brings to those in need.

Beauty & Wellness

Every call to your business is a chance to book a transformation. With dedicated and knowledgeable receptionists answering for you, your clients will feel pampered from the very first call. Fill your schedule and grow your business effortlessly with Abby.

A person wearing pink gloves applies nail polish to anothers fingernails in a manicure session, showcasing the attention to detail that Abby Knows for Attorneys recommends in every professional service.

ABBY INTEGRATIONS

We make running your business easier than ever! With custom-built integrations, your calls and customer insights can seamlessly sync with your existing workflows. Stay connected the easy way…the Abby way.

Clio logo - integrates with Abby Connect for legal practice management
Zapier logo - integrates with Abby Connect for workflow automation
Hubspot Integration
Lawmatics logo - integrates with Abby Connect for legal CRM and marketing automation
Clio Grow logo - integrates with Abby Connect for legal client intake and CRM
Salesforce logo - integrates with Abby Connect for CRM and sales automation

STAY INFORMED

Our blog shares practical tips and industry insights to help you better serve your customers and manage your time.

Illustration of a large laptop with a support agent wearing a headset emerging from the screen, holding an AI symbol. A woman reaches out to him. Abby Connect logo in the top left. The background is purple with gear and question mark icons.

Forbes recently published an article by Abby Connect’s own Lisa Snyder on how to harness...

A laptop displays the Abby Connect Call Answering Service dashboard with tabs for activities, calls, and account. The screen shows a list of contacts, call details, and a sidebar for call summaries on a light blue background.

Highlighting Abby’s CALL DETAILS Feature Within the Portal & App Quality customer service goes beyond...

Illustration of a woman with a headset using a laptop, surrounded by icons of charts, gears, a light bulb, and speech bubbles—representing Abby Connect’s Call Handling Service. The Abby Connect logo is in the top left corner on a blue and purple background.

Running a successful business means juggling multiple responsibilities—from managing inventory or developing products to marketing...

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Start Capturing Every Opportunity

Experience the power of a dedicated team that knows your business and delivers exceptional caller experiences every time. Call us now or get started today to elevate your customer service!