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A horizontal scale with five faces ranging from sad to happy, colored from purple (sad) to blue (happy), above a segmented bar transitioning from purple to yellow to blue, indicating a rating or satisfaction scale.
Barriers in Empathy Over the Phone
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A sticky note with Note To Self written on it, taped to a surface with two pieces of yellow tape. A hand mirror illustration appears below the text, centered on the lined note.
Why Adaptability is Empowered by Critical Thinking
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A minimalist illustration of a hand holding a tray with three stars above it, symbolizing excellent service or high quality, on a light purple background with abstract shapes.
Level Up the Customer Experience by Recognizing Emotion
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Friendly and Positive Language
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Three simple line-drawn faces: one angry with furrowed brows, one worried or scared with wide eyes and a frown, and one sad with a downturned mouth and small, neutral eyes.
Why Personality Assessments Are Key to Conflict Resolution
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Four salt shakers labeled Be Present, Dont Judge, Ask Questions, and Show Empathy under the title Key Ingredients to Active Listening.
How Listening and Question Asking Can Improve Your Customer Service Skills
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A horizontal scale with five faces ranging from sad to happy, colored from purple (sad) to blue (happy), above a segmented bar transitioning from purple to yellow to blue, indicating a rating or satisfaction scale.
Barriers in Empathy Over the Phone
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Smiling man holding a sign with five gold stars and the word EXCELLENT, surrounded by positive customer review quotes in speech bubbles.
Empathy-Focused Service: The Key to Increasing Loyalty and Decreasing Turnover
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A silhouette of a person wearing headphones with colorful hearts and musical notes coming from their mouth, symbolizing singing or expressing emotion through music.
Smile More: The Advantages are Unmistakable
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Three illustrations: a blue heart labeled Your feelings, a purple heart labeled My feelings, and overlapping blue and purple hearts with a gold crown above, labeled Our feelings.
Connecting Through Empathy: The Ultimate Guide
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The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
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