AbbyGo App Update StatusesV2 2020
AbbyGo App Update StatusesV2 2020

Mobile App Status Page Enhancements

We have enhanced and streamlined the experience for creating alerts for your receptionists in the AbbyGo mobile app. Some highlights you will find from this upgrade: Easy “Hold All Calls” shortcut added More information about your current status and when it expires New, customized transfer options (i.e. all calls, some calls, etc) Upgraded experience for Custom…

cheap virtual receptionist

Choosing A Cost-Effective Live Receptionist Service

Not all virtual receptionist services are created equal — especially concerning the features included and the virtual receptionist pricing structure of those services.  Unfortunately, many companies try a virtual receptionist service only to be slapped with unexpected fees and overage charges. Some are even billed for minutes related to spam calls or unengaged calls.  At…

How Critical Thinking Drives Adaptability

Critical thinking is one of the most sought out skills by employers. The ability to think critically and pivot is a must in today’s workplace. Critical thinking requires an open mind to possible complex decision-making and causes you to think about issues beyond face value. With the world moving a million miles a minute, customers…

Virtual Receptionist Quiz

[QUIZ] Does Your Business Need a Virtual Receptionist?

Whenever a customer calls, they allow your business to build and strengthen its relationship with them to keep them coming back. Creating a great customer experience is about fulfilling a customer’s needs efficiently while making them feel valued.   Hiring a virtual receptionist service for your business is not the same as a simple answering service.…

How Recognizing Emotions Enhances the Customer Experience

A helpful guide in determining what a caller is feeling and its impact on your bottom line: In the customer experience industry, it is our underlying goal in wanting to elevate the level of happiness and satisfaction in all our customer interactions.  And at Abby Connect, we’ve found that we can provide an even better…

Winter 2021 Feature Release: Scheduled Update & Request A Call Back

At Abby Connect, our mission is to revolutionize the small business customer experience. That is why we continuously add new, innovative features to help our clients best serve their customers. Every plan offered includes every feature, including custom answering hours, a dedicated success manager, appointment scheduling, bilingual receptionists and much more. Today, we’d like to…

visual guide to virtual receptionist

The Visual Guide to Virtual Reception

Hiring a virtual receptionist service is a big decision. Why? Because it costs you money and affects your company’s image. This easy-to-consume guide helps you make an informed decision so you only hire a service that represents you right. We want to make sure small business owners are making the smart choice, not the flashy…