AbbyGo App Update StatusesV2 2020
AbbyGo App Update StatusesV2 2020

Mobile App Status Page Enhancements

We have enhanced and streamlined the experience for creating alerts for your receptionists in the AbbyGo mobile app. Some highlights you will find from this upgrade: Easy “Hold All Calls” shortcut added More information about your current status and when it expires New, customized transfer options (i.e. all calls, some calls, etc) Upgraded experience for Custom…

7 Tactics to Grow Your Small Business into a Large Business

How to grow a small business into a large business is the question every business owner wants the clear answer to. There are 31.7 million businesses in the United States, 99.9% of which are small — meaning those that employ fewer than 500 people. That’s an incredible number of businesses with the same mission: grow…

Abby-Connect-New-Pricing-and-Features-2021

Powerful Integrations, Call Blocking and New Live Chat Service for Abby Connect

Our team has been working hard to release several new, innovative features to increase efficiency and business success for small businesses. Today, we’re announcing two updates to our features that make it even easier to automate more of your small business tasks and cut back on interruptions, and sharing a new product we built that is…

answering live chat for small business

Small Business Owner’s Guide to Live Chat Software

When a small business first starts out, it’s hard to tell whether it will last in the long run. Countless factors affect every company’s overall performance, and even offering a great product or essential service doesn’t guarantee success. One factor that can make or break a company is it’s customer service. And when you have…

live chat receptionist answering live chat messages

What is Live Chat? And Why Small Businesses Are Using It

In today’s world, customers who need support, want to speak to someone immediately. Yes, emails are an option, but responses typically take too long. Then there are phone calls, which are an excellent strategy, but they do not always work across varying time zones. What about self-service options?  Well, they just lack the personalization that…

Customer Service Team Solves Tax Firm’s ‘No-Show’ Problem

When businesses cooperate and work together, there is an opportunity to grow and thrive side by side. The benefits of going above and beyond the call of duty can have some transformational effects that make putting in that extra bit of effort worth every second.  It’s not every day that you get to discover just…

5 Reasons Why Small Businesses Stop Growing

Running and growing a small business seems glamorous to outsiders, but those who are actually doing it know how stressful it can be. In fact, 30% of new businesses fail within the first two years of operations, and 50% close shop in the first five years. Even for the legacy small businesses, many have experienced…

calculator-with-roi-of-virtual-receptionists

How to Calculate the ROI of a Virtual Receptionist

Companies like ours claim to save small businesses like yours money with virtual receptionist services. But how much, exactly? I’ve created this guide so you can crunch the numbers and calculate the true ROI of a virtual receptionist for your small business.  A Virtual Receptionist Is Cheaper Than a ‘Regular’ Receptionist The average receptionist in…