Owning your own business has its challenges, but we are here to help you! It is our mission to make someone’s day and we are experts when it comes to revolutionizing the customer experience. We understand your pain – having to answer each call that comes in, respond to every chat on your website, PLUS give stellar service every single time. Let us take that off your plate. It’s exhausting, and you have much better things to do. So, let us do it!
We’ll not only handle all calls and live chats for you, but we’ll also simplify your experience with industry-leading technology. We heard feedback from our long-time customers and developed a brand-new online portal and AbbyGo app. This rebuild improves user experience, overall usability, and adds relevant and desired new features to both platforms.
Now you’ll have more control, more focus, and more connection through your new app and mobile-friendly web portal.
Introducing our Top 10 features:
Simplified Status Updates
We know you’re busy and we know you need uninterrupted focus time. You don’t have time to wait on hold, or compose an email just to explain how you want your calls to be handled. Especially when it can change on the fly.
With Abby’s new status feature there’s an On/Off button for your calls. Want calls transferred to you? Great! Click, “Taking Calls.” In important meetings or on vacation? No worries! Click, “Not Taking Calls.” It’s that easy!
Do you need to update your status for a specific amount of time? We’ve got you covered. Select preset times, until further notice, or create a custom timeframe. Your calls will return to your prior selected setting once you’re done.
It’s a breeze, so you don’t even have to call in or email us. It’s the most simplified way to update your status whenever, wherever.
Dashboard
We all love dashboards! And now you can reap all the benefits of having one in your web portal and AbbyGo app. Your dashboard gives you total visibility into what’s going on in your business. Stress-less with everything that’s important to you in one spot. You’ll never be left wondering what’s going on.
Your dashboard gives you insights to your:
- Usage
- See exactly how many minutes and chats you’ve used in real-time.
- Recent Activities
- Just miss a call or want to listen to a voicemail from earlier in the day? It’s right there when you log in!
- Trends
- Have your calls increased or decreased? Did your marketing campaign drive more leads to your website to chat? See trends at a glance to quickly check the pulse of your business.
- Team
- At Abby Connect you get a dedicated team – a true extension of your business. And you can find your Customer Success Manager and Receptionist Development Leader from your dashboard – putting a face to a name.
- Even Refer a Friend!
- Do you know a colleague who could benefit from Abby Connect’s service? Wonderful! And now it’s easier than ever to refer a friend to Abby in your portal and app.
Account Usage Notifications
With any service, there’s always that nagging feeling of, “How many minutes have I used? Am I running out of minutes? With our new usage notifications, you’ll never wonder about usage again.
Even though this feature is currently only in the web portal, it’s easy to access on a mobile device and once it’s set up, you’ll start regularly receiving notifications in your inbox. Set it and forget it.
With our new web portal, you can set up notifications, so you’re never surprised.
Global Search
Thanks to Google, we’re accustomed to global search as a part of our lives, and it’s about time a receptionist service app and portal had global search. Abby Connect is offering this industry-leading functionality with our new app and portal.
You don’t have time for filters, because you’re left sifting through a list to find a needle in a haystack. And let’s be honest, you’ll probably give up before you find it. We know your time is valuable. Find communications for a specific caller, number, anything you can enter in the search bar. Type, enter, find. It’s that simple.
It takes a lot to run a business and having to search for client information and interactions shouldn’t take a long time, so we made it easier for you to look it up.
Activity Rating
We’ve simplified the feedback process so it’s quick and easy on your end. You literally have fast, real-time feedback at your fingertips. Did your receptionist really impress a caller? Did a call not go as expected? Select a rating and submit feedback directly to your Customer Success Manager in the portal or app for them to investigate the situation. After all, we’re here to make sure your business is running smoothly, and we welcome feedback at any time.
Whenever you want to ask a question or share some quick feedback with your Customer Success Manager, it’s simple! Select the Send Feedback feature to send your thoughts in real-time.
Usage Statistics
Most businesses don’t have large fluctuations in call volume or minute usage, but changes in your business, like call volume, talk time, seasonality, or marketing can make managing your minute-based plan stressful. We don’t want that. So, Abby has created Usage Statistics to give you more control over your costs even when you can’t control other things.
Your Usage Statistic page is simple to read: minutes and chats used and minutes and chats remaining.
New Activities Screen
Everything in one place – all calls, chats, messages, SMS, together in Abby Connect’s new Activities Screen. Effortlessly filter by Type, Read, and Unread activities. All your business communications together is your business simplified.
Your activities screen displays the number of activities and the details for each one. Knowing exactly who, when, how, and what’s happening with your communications right at your fingertips.
Subscriptions
Unsure what plan you’re on? Are you noticing call volume fluctuations? Need a different plan? We’ve got you covered. Review and change your subscription level at any time in both the new web portal and mobile app.
Your current subscription will show you your minute plan, how many minutes you’ve used and how many minutes remain. Same with your chat plan! The number of chats used and how many chats remaining are displayed for easy viewing and the opportunity to change your plan is quick and easy.
Invoices
Looking for invoices can be problematic, especially if you’re in a hurry. Can’t find your invoice again? It happens, especially when everyone in your business is wearing multiple hats. Not a problem. Simply log in to your web portal or mobile app and there they are – problem solved.
All-in-One Account Login
We understand you may have communications for multiple accounts, businesses, or numbers. And we think that’s fantastic! Now it’s easier than ever for you to access all of your accounts in one place with ONE login. We know how frustrating it is to log in and out of several accounts to view and manage information. We designed it so you just have one login for all accounts. Now, that’s easy.
