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Insights to Keep You Connected and Growing

Welcome to the Abby Connect Blog—a dedicated space for businesses looking to elevate their client communication and streamline daily operations. This is your go-to resource for smart strategies, practical tips, and expert insights on customer experience, call handling, and business growth.

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What Is an AI Receptionist and How Can It Help Your Business?

A receptionist collaborates with small business owners to demonstrate how AI can reduce missed calls and improve customer experience. Even with the prevalence of the internet, phone calls still play a vital role in business. In fact, 60% of customers prefer calling over...

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How to Outsource Dental Front Office Tasks: Save Company Time & Money
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An illustration of a businessperson with a briefcase standing next to a computer screen displaying a female customer service representative with a headset, surrounded by communication icons and a 24/7 chat bubble.
What Is a High-Quality Customer Service Experience?
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Illustration of a man on a call, a smartphone in the center, and a woman with a headset, representing customer service. Icons for email, phone, and chat appear, with Abby Connect logo in the top left corner.
Where You Should Be Listing Your Company’s Phone Number
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Is Answering Your Own Phone Hurting Your Business
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After the Pass-Off: Closing the Call After the Receptionist
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An illustrated woman holding a law book stands by a desk with a laptop, documents, and folders, representing Legal Virtual Assistants. A justice scale icon is on the wall, with the Abby Connect logo in the top left corner. The background is purple.
6 Differences Between Legal Virtual Assistants & Receptionists
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