Take Responsibility For Your Company's Success

In the last few years, there has been a spurt in the growth of new companies being registered, while many old ones are scrambling to adapt to new technologies and new ways of doing business. These changes are primarily because of new technologies such as cloud computing, big data, artificial intelligence and machine learning. It is expected that many jobs will be automated, and this will reduce operational costs and enhance productivity at work.

However, is this enough to turn your business into a success or a failure? If we closely analyze today’s situation, it all really depends on you. As a business owner, you might want a few answers regarding how best you can use technology to ensure your company’s success, and what you need to do in order to avoid failures.

In this article, let us take a look at how technologies such as a professional answering service can bring astounding improvement to your ROI. Investing in a virtual receptionist or ensuring that your employees have access to various productivity tools are other ways of ensuring business success. Here are 6 ways you can realistically enhance success, and avoid business failure.

Invest In Automation

Automation is being touted as the next big (and best) thing to happen for businesses. This claim is made rightly so. Enterprise resource planning (ERP), human resource management systems (HRMS), customer relationship management (CRM) and other tools have dramatically helped even smaller companies to compete with the larger ones.

If you wish to brace for a brave new world which is dominated by such technologies as artificial intelligence and machine learning, now is the time to start getting ready. The first step for you is probably to invest in a good professional answering service. The next step would be to consider a lean ERP or HRMS. A comprehensive CRM will ensure that your business will always be there to keep your customers’ satisfaction levels high.

Clean Up Your Office

Most small and medium sized businesses today accumulate a lot of junk. This junk comprises of unused files, software, data and folders that might better be deleted, so that storage is made free. This free storage can boost your network’s speed and help in enhancing productivity. Businesses should also consider clearing old computer hardware and invest in faster and leaner machines.

Slow computers and outdated computer peripherals have often held back even larger companies and reduced productivity. This is one of the most important causes of business failures. Other ways to clean up your office is to actually get rid of ideas that are antiquated. Many businesses are held back by their own ideas and beliefs that are not relevant anymore. Begin to network with other business owners, and learn about the technologies they have begun to use lately.

Train Your Employees Well

If there is a hidden asset that every company has, it has to be its employees. Ensure that your employees are trained well in terms of technology usage, and do not hesitate to hire external experts, if that is required.

If you invest in ERP or CRM, or even in a virtual receptionist, you will need to train your employees how to use these tools and how they can use these tools to improve their productivity at work. It helps to allay their fears that technology is not going to replace them as employees, as long as they continue to learn more and be more productive.

Start Using Analytics

The use of analytical tools cannot be stressed enough. Surprisingly, many companies still do not make use of the data they accumulate every day. All kinds of data can provide valuable insights about how your business is functioning, how the market is operating, and what you need to do in order to improve your bottom-line.

There are a number of analytics tools available today. If you plan to invest in an ERP or HRMS, they can provide valuable insights too. Most CRM products come with analytics as a module too. To find out which analytics tool is best suited for your business, you could keep reading our blog as we plan to cover such topics too.

Be Open To Technical Evolution

We have already spent almost 2 decades in this new century, and the changes in technology have been astounding. Sometimes, these changes have been downright scary to many people. Artificial intelligence is poised to replace a number of human jobs, while machine learning and big data will likely be double-edged swords for companies.

Those who make use of these emerging technologies will definitely benefit but those who are complacent will likely be failures. In order to be successful in your business, always be open to technical evolution and adapt to changes. Consider investing in new technologies to be a priority.

Do Not Be Complacent; Adapt To Changes

As you can see from the above tips, it always helps to have an open mind, and be welcoming toward technological changes. We are quickly moving toward a world that is automated. While all jobs will not be replaced by technology, a number of jobs that are held by humans will eventually be replaced by artificial intelligence, automation and machine learning. In order to brace for these changes, it makes sense for you to invest in tools that enhance your productivity.

Train your employees to use these tools and start using analytics to keep track of your ROI, profits, losses and other numbers. Begin to invest in automation technologies such as ERP, HRMS, CRM and other tools which have helped companies to focus on their core business activities. Get rid of legacy systems and purchase new IT infrastructure, which may include a professional answering service as well.

After all, if your customers call you up, there should always be someone to help them in a friendly and informed manner, automated or not. Automated answering tools only help you to do it better, and reduce human error.

Written by

Marlene & Racquel

Marlene & Racquel

Marlene started with Abby Connect 8 years ago as a receptionist and was won over by the culture and care the company has for its employees. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Racquel’s journey began as one of the first Abby receptionists, the most important role at Abby, and after 11 years of performing various roles to help grow the company including directing all staff development, she’s now an Abby Way Co-Director. Together, Racquel and Marlene as certified life coaches, continue to help all Abby departments as well as their own team with hiring, training, brand reputation, development and culture.

2 responses to “Take Responsibility For Your Company’s Success

  1. I may need your help. I tried many ways but couldn’t solve it, but after reading your article, I think you have a way to help me. I’m looking forward for your reply. Thanks.

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