The Benefits of Hiring a Virtual Receptionist to Help Your Law Firm

Last updated: August 7, 2020

Communication is an important aspect of the legal system, and it is important that communication is available at all hours of the day. With a regular receptionist, this isn’t possible. When it comes to legal issues, a caller wants to have access to information at all times and the ability to get a hold of someone to assist them. With a virtual receptionist, the clients that need your services most will be able to receive the service that they need, when they need it.

Call screening is one benefit of remote answering services that helps to assist with your client assessment. With the Find-Me Follow-Me service you are able to identity the priority of callers and accept or ignore calls based on their urgency or importance. The assistant is also able to set up and handle tasks such as scheduling appointments and giving directions. Immediate responses to clients’ questions are provided by live answering services as well. The One Number for All feature gives all of your numbers to your virtual assistant so that you only have to give one contact number to anyone trying to reach you. This is great for clients that really need to get in touch with you about a legal issue.

The bottom line is that not only will a virtual legal assistant save you money, it will give your clients reassurance knowing that you are accessible when they need you most, especially during trying moments.

Written by

Marlene Cosain

Marlene Cosain

Marlene started with Abby Connect 7 years ago as a receptionist and was won over by the culture and care the company has for its employees. The minute she took her first phone call, she fell in love with helping people. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Outside of work, Marlene and her husband also run an online retail business. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way.

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