Does Your Business Need a Toll-Free Number?

Last updated: August 7, 2020

Whether you’re a new or established organization, how your potential customers and current clients reach you is a key factor to conducting your business.

Adding a toll-free number to your business contact information may be a move you’re still undecided on. Let’s take a look at why you might – or might not – want to get one of those spiffy 1-800-numbers.

The Benefits of Toll Free Numbers

Give Better Access

Toll-free means even Bob calling from a payphone in Lake Winnipesaukee, New Hampshire can reach you at any time. Your great-aunt Mildred who still has her MCI-era local phone calling plan will be able to reach you, as well, with a 1-800 number.

Make It Easier To Remember

Since there are a variey of toll-free area codes (such as 800, 888, 877, 866, 855, and 844), you have more opportunities to customer your phone number with a catchy alphanumeric combination. Which phone number is easier to remember: 855-mr-fix-it or 855-673-4948 (which is the numerical translation of the former)?

Funnel Leads

By having a toll free number as your main line to your business, you can use it as the top of your lead funnel, wherein you further direct them to the right department in your company. Makes it much simpler than having a huge phone tree for people outside of the organization to scan through and try to find the right number to call!

Convey Size and Reach

Toll free numbers are frequently seen as the element of a national (or multinational) corporation. This means that they’re associated with a successful business that is so icredible, even people outside of the immediate area want the product or service that they offer.

Why You May Not Want A Toll Free Number

Local Business

Sometimes you just want to let your local clientele know that you’re one of them. Ain’t nothing wrong with that – even if you’re not actually there.

Associated Costs

Depending on your provider, an 800 number can cost you from $0.02 to $0.08 per minute. Some will let you buy the number outright, as well. This isn’t such a cost-effective method, unless you get it included in an answering service plan, like Abby Connect.

Not Taking Calls

Sometimes, you just want to avoid taking calls. You either deal strictly with machinery as your customers or are just not planning on growing your business at all. 

Get a Complimentary Toll Free Number

Abby Connect offers free toll free numbers to our clients. This is one you can use for all of your business marketing, advertising, PR, customer service, and any other contact needs. If you ever decide you’ve grown too much since signing on wiith our virtual receptionist service, you have the option to take the number with you for a nominal fee. 


Written by

Jude Cavale

Jude Cavale

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