Virtual Receptionist v. Robot: Virtual Office Assistant Business Phone Services Bring Back the Personal Touch

Have you ever struggled to contact an actual person when calling a business and reaching their automated answering service? If so, you understand the frustrating process of navigating through those pesky automated menus in hopes of eventually hearing a human voice on the other end. Oftentimes, this tedious process will discourage potential customers. Without a better way of managing calls this lack of business phone services could lead to a loss of clients.

Business phone services are a convenient way to give your clients a person on the other end of the line. Having a virtual receptionist service allows your client’s needs to be directly met. Since a virtual office assistant is trained to know as much as an actual in-house employee and operates at a fraction of the cost, this efficient business phone service works as an easy way to connect your business to your client.

For those who are not using an automated service, but rather try answering calls themselves virtual office assistants are the solution to provide that much needed break.

When managing a small business or home office, your priorities should not be focused on rushing to answer the phone. A virtual receptionist helps you take your mind off petty things like how many times the phone has rang and allows you take care of your true passion: managing the business.

Written by

Marlene Cosain

Marlene Cosain

Marlene started with Abby Connect 7 years ago as a receptionist and was won over by the culture and care the company has for its employees. The minute she took her first phone call, she fell in love with helping people. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Outside of work, Marlene and her husband also run an online retail business. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way.

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