Client
VanderVeen Elder and Special Needs Law
Industry: Legal Services – Elder and Special Needs LawChallenge
Elder law clients are often in vulnerable situations, where timely communication and emotional reassurance are critical. VanderVeen Elder and Special Needs Law was struggling with missed calls and voicemail overload, which led to:
Client anxiety and frustration
Repeated calls from clients trying to reach the office
Workflow interruptions and inefficiencies
Solution
Angela Williams and her team turned to Abby’s Human and AI Receptionist Solution, looking for a way to ensure that every client call was answered promptly, professionally, and with care—even outside traditional office hours.
Implementation
The law firm implemented Abby’s AI Receptionist to provide 24/7 call coverage, with a focus on:
Prompt, always-on call handling
A natural and engaging caller experience
Reducing missed connections and voicemail dependency
Results
The impact was immediate and transformative:
Call Responsiveness Improved: Clients no longer heard “we’ll call you back the next business day.” Calls were answered in real time.
Client Satisfaction Increased: Fewer repeat calls and less frustration. Clients felt heard and reassured.
Workflow Streamlined: The reduction in call-backs and clearer call handling helped the team focus on casework.
Positive Feedback Across the Board: Even team members’ families noticed the AI’s natural, human-like tone. “Even Jennifer’s husband listened in and gave it a thumbs up!” Angela noted.
Skeptic Turned Advocate: Angela was initially skeptical of AI, but became a believer after seeing how well the system adapted and personalized interactions.
Testimonial
“The AI Receptionist has been a game-changer for our office. In our field of elder law, missed calls and voicemail frustration can lead to heightened anxiety for our clients. Having an AI-powered solution that ensures calls are answered promptly—without the typical ‘we’ll call you back the next business day’ response—has been a huge relief.
It feels personalized, it adapts well, and it eliminates the frustration of endless voicemail loops. If I had to sum it up in one phrase, I’d say it’s a ‘life preserver and safety net’ for ensuring smooth client interactions. I would absolutely recommend it to any business looking to enhance efficiency without losing that human touch.”
— Angela Williams, VanderVeen Elder and Special Needs Law
