Answering Service for Dental Offices

Let Abby handle your calls so you can focus on patient care.

Finally, an answering service designed for dental practices. Whether you’re managing routine checkups or complex procedures, Abby ensures your phones are covered—before, during, and after office hours. Our virtual dental receptionists greet patients professionally, schedule appointments, and screen calls, helping your team stay focused on delivering exceptional care.

Never Miss a New Patient Again

Because every missed call could be a lost patient.

Dental practices are busy places—between cleanings, procedures, and consultations, it’s easy to miss a call. But every unanswered call could mean a missed opportunity to welcome a new patient or support an existing one.

With Abby, you get a dedicated receptionist team that understands the rhythm of your practice. Our receptionists answer calls, schedule appointments, and deliver a patient experience that reflects the professionalism of your office.

Stay focused on your patients while we manage your front lines. Learn more about our three powerful service lines below.

ABBY'S PRODUCTS

Human Receptionist

Live, professional receptionists dedicated to your business, trained to represent your brand.

Dedicated Receptionist Team

Custom Answering Hours Including 24/7 Answering

Caller Insights with Portal & App

AI Receptionist

24/7 AI receptionist trained for your industry, delivering natural, personalized caller experiences.

Natural, human-like conversations

Custom business intake & scheduling

Personalized Caller Interactions

Live Web Chat

Engage website visitors instantly and convert conversations into leads with Abby’s Live Web Chat.

Chat to Call

Pre-Chat Form & Post-Chat Survey

Automated Greetings

Client Success Stories

Doubled Patient Retention with Abby

“Without Abby Connect, we would be losing these people to other dental offices.”

Merrillville Dental Studio is a fast-growing general and cosmetic dental practice in Indiana. As their patient base expanded, so did the volume of phone calls—many coming in after hours. With Abby handling their calls and capturing patient information 24/7, the practice has seen a dramatic improvement in new patient retention and appointment bookings.

PRICING

Flexible Pricing Plans That Scale with Your Practice

Every dental office is different—Abby understands that. Whether you run a solo practice or manage multiple providers, we offer flexible pricing plans and customizable add-ons to fit your call handling needs. Handle appointment surges, after-hours emergencies, and patient inquiries with ease.

Explore your options or call today to create the perfect plan for your dental practice.

AI Receptionists

Starting at

per month

Up to 20 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Human Receptionists

Starting at

$329

per month

Up to 100 minutes

Spanish Answering Services Available

24/7 Technical Support

Weekend Answering Included

HIPAA Compliance Available

Self-Managed Integrations

5 FAQs

5 Contacts

Live Web Chat

Starting at

$129

per month

10 Engaged Chats

$12.90 per additional chat

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

U.S.-Based Answering Service

for Dentists & Dental Office Teams

Unlike many services that outsource call support overseas, Abby’s receptionists are all based in the U.S.—right here at our headquarters in Las Vegas, Nevada. That means your patients speak with native English speakers who understand the expectations and sensitivity of dental care communications.

Our team is trained in dental terminology, patient etiquette, and HIPAA-compliant handling of sensitive information. Whether you’re a solo dentist, orthodontist, or part of a multi-provider dental group, Abby delivers professional, friendly call support that reflects the quality of your care—building patient trust from the very first call.

Suite of Customizable Solutions for Dental Practices

At Abby, you have options when it comes to optimizing your patient communications.

Abby offers a comprehensive suite of solutions tailored for dental offices, including our Live Human Receptionist service, AI Receptionist, and Live Web Chat—all designed to streamline your front desk operations and enhance the patient experience.

Live Human Receptionist

Our U.S.-based Live Human Receptionist service brings healthcare-level professionalism and warmth to every patient interaction. We handle appointment calls, new patient inquiries, insurance questions, and more—just like we’re part of your in-office team.

AI Receptionist

Abby’s AI Receptionist delivers smart, 24/7 call coverage with no hold times or missed calls. It’s a cost-effective way to manage high call volumes, handle routine inquiries, and ensure no patient goes unanswered—day or night.

Live Web Chat

Engage website visitors in real time with Live Web Chat. Whether patients have questions about services, want to request an appointment, or need help navigating your site, our skilled chat agents are there to assist and convert inquiries into loyal patients.

Choose one service or combine them to give your dental practice seamless, round-the-clock communication coverage—online and by phone.

ABBY INTEGRATIONS

Abby Integrations for Dental Offices

For over two decades, Abby has helped dental offices streamline communications by centralizing calls, messages, and scheduling. Whether you run a general practice, orthodontics clinic, or a multi-provider dental group, our seamless integrations connect your patient interactions with the platforms you already use—so you can run a more efficient, organized, and responsive practice.

From appointment scheduling and patient onboarding to CRM and EHR syncs, Abby makes it easy to reduce administrative work while enhancing the patient experience.

Take a look at some of our most valuable dental-specific integrations:

Never Miss a Patient Again

Don’t let unanswered calls turn into missed appointments.

For dentists and dental office staff, every call is a potential new patient or a returning one that needs care. Abby ensures no call goes unanswered. Our dedicated receptionist team handles every inquiry with professionalism, books appointments seamlessly, and ensures patients feel cared for from the very first ring.

Capture more new patients, reduce no-shows, and grow your practice—get started with Abby today!

Abby has served over 2,000 dental practices with a 95%+ client satisfaction rating.

Did you know…?

35%

of incoming calls to dental practices go unanswered, and of those missed calls, 75% of potential patients do not call back. This can result in significant revenue loss for practices.

14%

of new patients leave a voicemail when their call goes unanswered, meaning the majority will seek another provider.

Each missed or poorly handled phone call can cost a dental practice an average of $500, potentially leading to annual losses of

$26k

83%

of patients consider online reviews crucial when choosing a dentist.

TESTIMONIALS

“Before Abby, we were missing new patient calls after hours—and losing them to other offices. Now, every call gets answered, patients are scheduled promptly, and my front desk staff isn’t overwhelmed. Abby has truly improved our patient experience and kept our schedule full.”

Dr. Maria S., DDS

Family Dental Practice

Give Your Dental Practice an Edge with Abby Call Data

Streamline patient communications and grow your practice with ease.

Abby’s smart caller intelligence tools empower dental practices to manage patient communication with greater efficiency and insight. Whether you’re a solo dentist or managing a multi-provider clinic, our intuitive AbbyGO app and web portal keep you in control—so you can focus on patient care, not phone tags.

Track and improve patient communication with:

Caller activity logs – Know exactly when new or returning patients are reaching out.

Call recordings and transcripts – Review conversations for quality assurance, patient preferences, or insurance details.

AI-generated call summaries – Quickly scan what each call was about without listening to voicemails.

Call tags – Flag emergency calls, new patient inquiries, appointment requests, and more.

Patient sentiment scores – Instantly see how positively (or negatively) a caller reacted, helping you improve service.

Activity charts – Visualize call volume across days, weeks, or seasons to staff and plan accordingly.

Usage and growth forecasts – Anticipate high-demand periods like open enrollment or back-to-school cleanings.

With Abby, your front desk becomes smarter and more efficient. Gain the insights to reduce no-shows, convert more new patients, and deliver a consistently excellent patient experience across every phone call.

Dedicated Call Handling Experts

for Dentists & Dental Office Teams

Dental emergencies and appointment requests don’t always come during business hours. Abby’s receptionists are available after hours, on weekends, and even holidays—ensuring that your dental practice never misses a critical patient call.

We understand the demands of managing a busy dental schedule, from hygiene check-ups to urgent oral procedures. Our trained virtual receptionists answer calls with empathy and professionalism, schedule appointments, and manage patient inquiries with precision.

With Abby, your front desk is always supported. Reduce administrative burden, lower staff stress, and enhance the patient experience—all without the need to hire more in-house staff. We’re the smart, scalable solution for modern dental practices looking to improve communication and care continuity.

FAQS

Does Abby answer calls for dental offices?

Yes! Abby has served dental offices for over 20 years—supporting general dentists, orthodontists, pediatric dentists, oral surgeons, and more. Our receptionists are trained to understand dental terminology and patient needs, ensuring every call is answered with care and professionalism.

Is Abby’s service HIPAA compliant?

Absolutely. Protecting patient privacy is non-negotiable. Abby’s answering service for dental practices is HIPAA compliant, and all of our U.S.-based receptionists are trained to handle patient information securely and responsibly.

How does Abby handle scheduling and appointment booking?

We know scheduling is critical in the dental field. Abby can book appointments directly through Calendly or collaborate with your in-house team using our Scheduling Assistants. Whether it’s new patient intake or rescheduling cleanings, we’ve got it covered.

Can Abby integrate with my practice management software?

Yes. Abby integrates with platforms through tools like Zapier and offers compatibility with CRMs and scheduling systems. This helps streamline your front office workflow and keeps all patient communications connected.

How much does Abby’s dental answering service cost?

We offer clear, flexible pricing designed for dental practices of all sizes—from solo practitioners to multi-location clinics. Plans are fully customizable with add-on features to meet your specific call volume and service needs.

Never Miss a New Patient Again

Don’t let missed calls turn into missed appointments. For dental practices, every phone call is a potential patient—and a vital opportunity to grow your business. With Abby’s dedicated receptionist team, every inquiry is answered with warmth and professionalism. We schedule appointments, manage patient questions, and ensure no call slips through the cracks.

Attract more new patients, retain loyal ones, and elevate your patient experience—get started with Abby today.