The Best Dental Call Answering Service

Free up your dental office staff with a dedicated team of human virtual receptionists backed by A.I. technology. We’ll take care of your calls and web chats, impress your clients, and win you business! We’re the dental office call answering service you need!

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I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone.

Kambiz G Dentist & Practice Owner

Without Abby Connect, we would be losing these people to other dental offices. Now, we’re able to retain them.

Mark D Dentist & Practice Owner

I had a different live answering company before and Abby is far better, it’s not even close.

Ross S Managing Attorney and Law Firm Owner

I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best.

John P Chiropractor & Practice Owner

There’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.

Chris C CEO, Property Management

We chose them based on reputation, price, and service offerings. Their attention to detail and timely communication are most impressive.

Leah N Managing Director, Marketing & Design Agency

A Virtual Receptionist Team Dentists Trust and Recommend

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Top Virtual Receptionist Services
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Dedicated Phone Answering Service for Small Business Receptionist Team

Dedicated Receptionist Team

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Bilingual & HIPAA-Compliant Answering

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Customized Call Handling

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The Abby Proven Process

Dedicated Phone Answering Service for Small Business Receptionist Team

Dedicated Success Manager

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Call & Text from App

Unlimited users Phone Answering Service for Small Business Company

Abby Intelligence

We’re your dedicated dental office call answering service. At Abby Connect, we bring together A.I. technology and customer service experts working out of our Nevada offices to answer, transfer, take messages, and provide consistently excellent experiences. Your team will sound so good that your callers will think they’re sitting at your front desk! 

We’ll provide the same great HIPAA-compliant service to your English and Spanish-speaking callers—helping you build trust with your clients, capture their business, and grow.

We don’t expect your intake needs to be the same as the next practice. Your Abby dental office call answering service is tailored to you, your practice, and your patients’ needs. Set custom answering hours (or 24/7!), greetings, client intake, FAQs, transfer tunes, and call handling instructions. You decide when and how we answer, and we’ll take it from there!  

At Abby Connect we believe in creating excellent experiences, for you and for your callers! That’s why we have the Abby Proven Process. Every single Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer, and a 30-day calibration period. Your dedicated CSM utilizes Abby Intelligence to continuously improve your experience. 

We take all the hard work out of your dental office receptionist operations. You will have a single person overseeing your Abby Connect account, who you can contact directly, and a Team Lead for your receptionists who help implement changes quickly and ensure your callers are receiving top-quality care.

The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your practice’s phone calls remotely or on-the-go has never been easier.

At Abby Connect, we bring together trained human virtual receptionists and next-gen technology. Utilizing Abby Human Intelligence and Abby Artificial Intelligence (A.A.I), we proactively optimize your account, ensure consistent message quality, and provide key analytics and call insights. 

Saving Dental Offices Time & Money

It’s time for your office’s front desk receptionists to take back their time. Your dedicated team of Abby virtual dental receptionists have your phone and chat covered. They’ll answer and transfer your calls, schedule appointments, and answer FAQs so your in-house team can focus on what they do best. We can cover your phones 24/7, before-hours, after-hours, or whenever you want! And we’ll sound so good, your callers will think we’re sitting in your office.

Your Call Handling, Handled

Every dental office is different. That’s why we don’t believe in providing a generic dental answering service. Your small, dedicated team of receptionists get to know your practice so we can provide your patients with the best possible experiences. With Abby, you get:

  • Custom call screening, routing, and transfer instructions
  • Customizable greetings, FAQs, and client intake
  • Appointment scheduling
  • Proactive support and ongoing account optimization

HIPAA-Compliant Dental Office Answering Service

Your Abby service is HIPAA compliant. We’ll protect you and your patient’s information at every touchpoint. All Abby receptionists work out of our secure Nevada-based offices and have access to the best training and technology around.

Human Experience Powered by Technology

We take human and make it superhuman with the AbbyGo app, Abby Portal, and Abby Intelligence. With the click of a button you can see call logs, AI-generated call transcripts and summaries, sentiment scores, and more. Plus, we’ll send you proactive account and call-handling recommendations so your patient experience gets better every day.

“without Abby Connect, we would be losing these people...”

Working with Abby Connect has been extremely positive. When we are not here and patients call, they’re able to pick up the patient’s information and send it to us through email. So without Abby Connect, we would be losing these people to other dental offices. And now, we’re able to retain them.

Mark D, Dentist & Practice Owner
Merrillville, IN


Simple Pricing Built for the Dental Office

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Everything You Need to Know About Dental Call Answering Services

What is a “receptionist minute”?

Receptionist Minutes begin from the time the call rings into our system and end when the call is transferred, or disconnected. They are billed and calculated in 30-second increments with calls rounded up to the nearest 30-second mark. The calculations exclude any potential hold time and message composition time, and you also won’t be charged for any call under 6 seconds!

Do live receptionists answer all of my calls?

With pleasure! During your chosen service hours, one of our wonderful virtual receptionists will answer each and every call in a sparkling, lively and inviting tone.

How many receptionists will I have?

No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly become an extension of yourself and your business. Each team consists of 5-7 receptionists. The number of teams you are assigned will depend on how long you need us to be available:

  • Standard Business Hours – 1 Team
  • Extended Hours – 2 Teams
  • 24/7 – 3 Teams
Do your receptionists speak Spanish?

Yes, fluently! Many of our receptionists are fully bilingual in English and Spanish, and are able to flawlessly handle your calls in either language. Every team features at least 2 bilingual receptionists who help build trust and confidence with your Spanish-speaking callers from their very first call.

Can you make outbound calls on my behalf?

Need to confirm your appointments for the following workday? Have vital information you need to gather or relay to a client? Abby Connect virtual receptionists can help lighten your load. These calls are billed along with your monthly plan, and use your phone number as the outbound caller-ID. Our receptionists are able to make 8 outbound calls per hour and will respond to you with the outcome of each call.