How does the Abby Connect AI Receptionist integrate with ABC Trainerize?
The integration uses Zapier to send call and message data from Abby Connect to ABC Trainerize. When a new call record or message is created in Abby, Zapier can automatically generate a corresponding record in your Trainerize account.
What type of data is shared with ABC Trainerize through this integration?
Abby Connect sends details such as caller ID, receptionist name, call time, notes, transfer number, and customizable message fields. This data helps Trainerize users log client interactions and maintain accurate communication records.
Can I update my Abby Connect settings from ABC Trainerize?
No, the integration is one-way. Data only moves from Abby Connect to ABC Trainerize. You cannot update, edit, or change any information in Abby directly through the integration or Trainerize.
What do I need to set up the Abby Connect and Trainerize connection?
You need a Zapier account and your Abby Connect API key, found in your Abby dashboard under Settings, Integrations, Zapier. Create a Zap using Abby as the trigger app and ABC Trainerize as the action app to start syncing data.
Which triggers are available for the Abby Connect integration?
The integration provides two triggers, New Call Record and New Message. Each trigger sends the related information from Abby Connect to ABC Trainerize, enabling you to capture call activity or message details automatically.
