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Human Receptionists

Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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AI Receptionist

Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live Web Chat

Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Features

Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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AbbyGo App & My.Abby.com Portal

With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Your time is valuable, and so is your data. With Abby integrations, your caller data can sync directly with your existing systems—CRMs, calendars, and more.

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Abby combines real people, smart tech, and unbeatable service. Learn why businesses trust us to deliver every time.

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Ready to level up your customer communications, streamline your day-to-day, and get more time back to focus on what matters most? Connect with an Abby expert or get started today—and see how our solutions can help your business run smarter.

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Abby Connect and Stan Integration Guide

Connect Abby Connect AI receptionist with Stan to automatically send new call and message data into your custom apps. This one-way integration helps you log caller details, timestamps, and notes, trigger workflows, and automate phone call data, allowing your team to save time and reduce manual work.

Use Cases

Automated Call Logging: When Abby Connect’s AI receptionist answers a call, Stan automatically logs key call details like caller ID, timestamp, and notes into your CRM. This integration helps automate phone call data entry and reduce manual work for small office teams.
New Lead Creation: Each new call received by the Abby Connect virtual receptionist triggers Stan to create a new contact record with stored call notes. This allows small businesses to sync call information directly into their marketing or sales systems for follow-up.
Service Request Tracking: By integrating Abby Connect call records with Stan, every customer request captured during a call is instantly documented as a new workflow item. This real-time sync helps service teams save time and manage customer issues more efficiently.
Message Routing Automation: When Abby Connect logs a new message, Stan can route that message data to the appropriate department using prebuilt workflows. This seamless integration helps automate message handling, organize responses, and reduce manual sorting.

Features

Automate Call Logging: Instantly send new Abby Connect call records to your chosen Stan workflows.
Sync Message Details: Automatically forward new Abby Connect messages with all captured fields to Stan.
Simplify Workflow Setup: Connect Abby Connect to Stan through Zapier using your Abby API key in minutes.

Resources

FAQs

How does the Abby Connect and Stan integration work?

The integration uses Zapier to send call and message data from Abby Connect to Stan. When a new call record or message is created in Abby, Zapier can automatically log that data in Stan for easier tracking and follow-up.

What type of data can be sent from Abby Connect to Stan?

Abby sends call details such as notes, caller ID, transfer number, called number, receptionist name, and call time. Message data can include case type, caller location, and other customizable details defined in Abby.

Can Stan send updates or information back to Abby Connect?

No. This integration is one-way only. Data moves from Abby Connect to Stan, but not the other way around. You cannot update, modify, or create records in Abby using information from Stan.

What triggers are available in the Abby Connect Zapier app?

The two triggers available are New Call Record and New Message. When either occurs, you can configure Zapier to send that data to Stan or any other connected app for logging or processing.

How do I set up the Abby Connect and Stan integration?

To set it up, create a Zapier account and get your Abby Connect API key from my.abby.com under Settings, Integrations, then Zapier. Add Abby Connect as the trigger app, select Stan as the action app, and map your data fields.

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