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Abby Connect and Telegram Integration for Calls

Connect Abby Connect AI receptionist with Telegram to automatically log new call data and messages, including caller details, timestamps, and notes, directly into your communication workflow. This one-way integration helps small businesses save time, reduce manual work, and keep important customer interactions organized.

Use Cases

  • Call Logging: Abby Connect captures each new call record and sends it to Telegram through Zapier. Caller details, timestamps, and notes are instantly shared, helping teams save time and reduce manual work while keeping communication visible to all.
  • Sales Lead Alerts: When a prospective client calls, the AI receptionist integrates phone system details into Telegram. Sales reps receive an immediate notification with caller information so they can follow up quickly and never miss an opportunity.
  • Case Management: A virtual receptionist logs messages with custom fields such as case type or caller location. These are pushed to a dedicated Telegram channel, allowing staff to organize inquiries, automate phone call data, and assign tasks promptly.
  • Team Collaboration: Every new message or call handled by Abby Connect is synced to a group in Telegram. This keeps teams aligned by ensuring all relevant caller notes and receptionist records are collected in one accessible space without duplicate manual entry.

Features

  • Automate Call Logging: Instantly send new Abby Connect call records to Telegram for quick team updates
  • Centralize Caller Details: Create Telegram messages with caller ID, notes, and receptionist info for clear visibility
  • Track Every Interaction: Log Abby Connect messages in Telegram so teams never miss important caller information

Resources

FAQs

How does the Abby Connect and Telegram integration work?

The integration works through Zapier. Abby Connect sends call or message details as triggers, and Zapier delivers them into your chosen Telegram chat. This means you receive updates in real time without manual steps.

What type of Abby Connect data is sent to Telegram?

You can receive call records with details like caller ID, receptionist name, notes, transfer information, and call time. For messages, customizable fields such as case type, location, or extra caller info can be sent.

Can I send data from Telegram back into Abby Connect?

No. The integration is one-way only. Abby Connect shares call or message data to Telegram, but data from Telegram cannot be imported into Abby or used to update its configuration.

What setup steps are required to connect Abby Connect with Telegram?

You will need a Zapier account, then generate an API key from your Abby Connect dashboard under Settings and Integrations. Once added in Zapier, you can create a workflow connecting Abby to Telegram.

Are there limits on what triggers this integration supports?

Yes, only two triggers are available: New Call Record and New Message. Since Abby Connect is a trigger-only app in Zapier, no additional actions can be set up from Abby within the integration.

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