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Abby Connect and WhatsApp Notifications Integration

The Abby Connect integration with WhatsApp Notifications through Zapier lets small businesses automate communication by sending call and message alerts directly to team chats. When the AI receptionist logs a new call or message, WhatsApp notifies your team with caller details and notes — no manual checking required.

Use Cases

  • After-Hours Call Alerts for On-Call Teams: When the Abby Connect AI receptionist logs a New Call Record, Zapier can send a WhatsApp notification with the caller ID, call start date/time, and called number. On-call staff receive prompt alerts so they can follow up without delay.
  • New Message Notifications for Support: When a New Message is received by the Abby Connect virtual receptionist, Zapier sends a WhatsApp notification with the caller name, phone number, and case type. The support team can respond promptly instead of manually checking for new messages.
  • Call Notes Shared with Sales Teams: Each time the Abby Connect AI receptionist logs a New Call Record, Zapier posts the receptionist notes and caller ID to a WhatsApp chat. Sales teams get the context they need for follow-up conversations right on their phone.
  • Caller Details Sent to Office Managers: When Abby Connect logs a New Call Record, a Zapier automation sends the caller ID, call start date/time, and notes to the office manager via WhatsApp. This helps managers coordinate quickly and connect the right staff member to each caller.

Features

  • Notify Teams of New Calls: Use the New Call Record trigger to send a WhatsApp notification with caller ID, call time, and receptionist notes so teams can respond quickly.
  • Alert Staff to New Messages: When a New Message is received in Abby Connect, send a WhatsApp alert with key message details to ensure timely follow-up.
  • After-Hours Alerts via WhatsApp: Send a WhatsApp alert to on-call teammates whenever a New Call Record is logged, helping your team maintain prompt customer contact.

Resources

FAQs

What does the Abby Connect and WhatsApp Notifications integration do?

This integration sends WhatsApp notifications when Abby Connect logs a New Call Record or receives a New Message. It uses Zapier to deliver alerts so your team can respond quickly without checking the Abby dashboard.

Is the Abby Connect and WhatsApp Notifications integration one-way?

Yes. This is a one-way integration through Zapier. Data flows from Abby Connect to WhatsApp only. It cannot update or modify any information inside Abby Connect.

Which Abby Connect triggers are available for WhatsApp notifications?

The integration supports two triggers: New Call Record and New Message. Each trigger can send a WhatsApp notification to alert your team about new calls or messages received in Abby Connect.

How do I set up the Abby Connect and WhatsApp Notifications integration?

To set up, sign in to Zapier, choose Abby Connect as the trigger app, and select either New Call Record or New Message. You will need your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier.

Can I customize what information appears in WhatsApp notifications?

Yes. You can choose which Abby Connect fields to include in your WhatsApp message, such as caller ID, receptionist name, or message details, depending on the trigger you select in Zapier.

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