Level Up Your Customer Support with Live Web Chat
Abby Connect’s live web chat service turns your web visitors into loyal customers with real-time human engagement. Engage visitors instantly, drive higher conversions, and fuel business growth.
Why Live Web Chat?
Customers engage with your business in many ways. From calling your business directly to exploring your website, you don’t want to miss an opportunity to convert. Now you can provide instant online support with Abby’s live chat service.
Increase Consumer Loyalty
Excellent customer support is a key driver of consumer loyalty. Impress your website visitors with personable interactions and instant answers.
Exceed Their Expectations
Consumers in the digital age expect immediate answers and efficient customer support or they’ll move on. 24/7 live web chat support ensures your business is the one they go to when they need help.
Improve Conversion Rates by 40%+
Quality live chat conversations with human agents who know your business are resulting in 40%+ conversion rates of website visitors to leads.
How It Works
How Abby’s Online Chat Service Works
When you sign up for Abby’s web chat support service, you unlock a team of chat experts dedicated to engaging your web customers and driving your business success!
Step 1
We Become Experts in Your Business
Every client is given a dedicated team of live chat support agents that are trained with your business details, able to answer any live chat session effectively.
Step 2
Implementation of Live Web Chat
Our live chat agents provide you with the necessary code and steps to add live chat support services to your website. Don’t worry, our specialists are happy to do it for you if needed!
Step 3
24/7 Live Web Chat Begins
No matter when your website visitors need you, we will be there to answer their questions and deliver customer satisfaction 24/7.
Step 4
Tracking & Follow Up
Abby’s mobile app and client portal allow you to view all chat logs and information, giving you actionable data and keeping you informed.
Deliver Instant Support to Your Web Visitors
Live Human Chat Agents
Your customers are engaging with a person, not a bot, who understands your unique business and can answer any inquiries effectively.
Supported by Advanced Technology
All chats are documented for you in the AbbyGO mobile app and portal. View chat logs and follow up with ease.
Flexible Pricing Plans
Every business has unique needs, so we offer a variety of live web chat plans that can scale with your business.
U.S.-Based Chat Agents
Abby’s chat agents are not remote workers living in another country. They are located in-house at Abby’s Las Vegas headquarters, ensuring oversight and high-quality service delivery.
Features
Abby’s Industry Leading Live Web Chat Features
Our human chat agents outclass bots all day, every day.
Chat to Call
Seamlessly convert your chats to live calls, which can increase your chances of conversion and improve satisfaction. The call can be initiated on request or based on set criteria.
Automated Greetings
Proactive chat allows you to capture your website visitors’ attention and prompt engagement with your chat. When a visitor is on our client’s website, our chat will pop up after 5 seconds.
Pre-Chat Form
Increase efficiency of chats by gathering relevant information from your website visitor up front prior to initiating a chat.
Post Chat Survey
Receive real-time feedback from your website visitors on their experience interacting with your website and chat agents.
Dedicated Account Manager
With a dedicated Account Manager, your chat agents are always aware of your needs and changes are made quickly. This high level of dedicated support ensures your service is always top tier.
24/7 Live Chat Support
Capture new business opportunities, even when the office is closed. With 24/7/365, your Abby team is ALWAYS ready to support your visitors and increase conversions.
Scheduling Assistance
Your chat team provides web visitors with everything they need to schedule appointments. Streamlined scheduling gets them in the door faster!
Interface Customization
Your live web chat widget’s colors can be customized to your brand! Custom color options allow your chat to grab visitors’ attention.
SMS Integration
Increase availability across more channels of communication. Get a higher response rate by contacting customers who prefer to text.
Visitor Banning
Ban troublesome visitors by their IP address to prevent repeated harassment and wasted chat time.
Email Transcripts
You will receive email notifications of every chat interaction.
Multiple Language Support
Advanced translation services knock down any language barriers that may exist between you and your online visitors/consumers. For no extra cost, your Abby team translates chats and provides multilingual responses in real-time.
PRICING
Flexible Pricing Plans That Scale with Your Business
Every business has unique needs when it comes to communicating with their website visitors. Abby offers multiple web chat pricing plans, so you can find a plan that fits your business. You can also call to customize a chat plan!v
Explore your options or call today to create the perfect plan for your business.
FAQS
Answering Your Live Web Chat Service Questions
Do you use humans or bots to answer live web chat questions?
Abby’s live web chat service uses humans to interact with your online web visitors. Web chat agents engage in knowledgeable conversations with your visitors about your business. You will find no bots here!
Must I have a receptionist plan to sign up for Abby’s live web chat service?
No! You aren’t required to have a receptionist plan as our chat service is a standalone product. However, we do have bundled receptionist/chat plans that can save you money if you’re looking to take advantage of both services.
What happens if I go over my chat plan limit?
No problem! You will be charged for the extra chat(s) but you can also upgrade your chat plan at any time. Increased chats are a good sign your website is getting more traffic and your business is growing. Our chat plans can scale with your business!
What if customers have questions in the middle of the night?
With Abby’s 24/7 live web chat service, a knowledgeable human agent is always available to answer your web chats.
Transform Website Engagement
Take your website customer interactions to the next level with Abby’s live web chat service. Engage your visitors instantly, boost website conversions, and deliver exceptional round-the-clock customer support. Get started now and watch your business grow!
