We’re excited to announce that Abby Connect has officially expanded into San Francisco, CA, marking an exciting new chapter in our two-decade journey of helping small businesses deliver exceptional customer experiences.
San Francisco is one of the world’s most dynamic innovation centers, and it’s the perfect place for Abby Connect to grow our workforce, deepen our investment in advanced Human + AI service delivery, and further demonstrate how human connection and smart technology work together to power outstanding communications.
Doubling Down on People + Technology
At a time when many companies are scaling back, Abby Connect is doing the opposite, expanding and investing in growth over the next two years. This expansion is rooted in our belief that automation works best when it supports human judgment, empathy, and accountability, not replaces it. That’s the foundation of our Human + AI service philosophy.
Our AI Receptionist blends intelligent routing and automation with the warmth, discretion, and problem-solving skills of professional, U.S.-based human receptionists. AI handles routine requests efficiently, and our trained receptionists step in for nuanced conversations, brand-sensitive interactions, and complex decision-making moments, creating seamless service that helps clients capture leads and grow their businesses.
As our CEO Nathan Strum says, “Our position isn’t anti-AI. It’s pro-people. In an increasingly automated world, human connection is the ultimate premium.” By establishing a presence in San Francisco, we’re proving that organizations don’t have to choose between cutting-edge technology and meaningful human engagement.
What This Means for Abby Customers
- Closer to Innovation: Being in the heart of the tech ecosystem lets us stay at the forefront of AI and communications innovation.
- More Talent & Growth: We’re hiring locally and expanding our team to better serve our clients nationwide.
- Stronger Hybrid Solutions: Our Human + AI model continues to evolve, delivering richer, more reliable communication outcomes for small businesses across industries.
We’re thrilled to open this new chapter in San Francisco and grateful to our clients and partners for being part of the Abby Connect story.
Learn more about Abby Connect and our Human + AI Receptionist services.
