Revolutionizing the Customer Experience for Medical Practices

Eliminate administrative burden so you can focus on what matters most: the patient.

The Leader in Virtual Receptionist Features

No matter where you go you will not find a virtual receptionist service that offers this many features. Our focus is to provide the best possible customer experience, we are always updating existing features and delivering new features!

Dedicated Receptionist Team

Custom Answering Hours

Specialized Call Handling

White Glove Onboarding Process

Appointment Scheduling

Call Announcement & Transfer

Bilingual Receptionists

Voicemail Solutions

Custom Transfer Tunes

Answer Business FAQs

Receptionists Powered by AI Technology

Caller Insights Through Portal & App

Call & Text with AbbyGO App

Call Blocking

Seamless Integrations

4.8 Stars
#1
Small Businesses Happily Served
4419

ABBY'S PRODUCTS

Human Receptionist

Live, professional receptionists dedicated to your business, trained to represent your brand.

Dedicated Receptionist Team

Custom Answering Hours Including 24/7 Answering

Caller Insights with Portal & App

AI Receptionist

24/7 AI receptionist trained for your industry, delivering natural, personalized caller experiences.

Natural, human-like conversations

Custom business intake & scheduling

Personalized Caller Interactions

Live Web Chat

Engage website visitors instantly and convert conversations into leads with Abby’s Live Web Chat.

Chat to Call

Pre-Chat Form & Post-Chat Survey

Automated Greetings

Save Medical Offices Time & Money

Our HIPAA-compliant medical office answering service comes loaded with industry-specific services so that you can focus on what matters most, caring for your patients. Let our expert receptionist team handle your patient intake and day-to-day tasks so you can focus on growing your practice. With the money and time you save, you can deploy your resources to things that matter the most, like treating patients and maintaining their health and happiness. Opt for our medical answering service and notice how quickly your office becomes agile and efficient.
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Vector (4)

Services Tailored to Your Medical Office

Every physician’s office operates in a different context, and our solutions are always tailor-made and customized to each office’s needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.
Ensure Compliance with HIPAA Standards and Laws

Trained on Your Service Offerings

Obtain Accurate Information on the First Call, Not the Return Call

24/7 Live Answering Service Solution

Don’t let your patients hang up and call your competitors. Being available is critical to improving your medical office’s customer experience, especially in the fast-paced, competitive world in which we live.

We want to ensure that you never miss a call again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists answer your calls live when you and your callers need us.

Trust Your Calls to Receptionists That Care

Represent your physician’s office right with the most expertly trained and professional receptionists in the medical industry. Your patients are our patients; let Abby take the call to ensure the best service possible.

All Receptionists Attend Weekly 1-on-1 Meetings

Success Managers & Receptionist

Development Leaders Ensure Top Quality

Our Focus is Non-Stop Customer Care

PRICING

Essential

HUMAN RECEPTIONIST

$329

per month

Up to 100 Minutes

Small Receptionist Teams

Spanish Answering Services Available

24/7 Technical Support

Weekend Answering Included

HIPAA Compliance Available

Self-Managed Integrations

5 FAQs

5 Contacts

Professional

HUMAN RECEPTIONIST

$599

per month

Up to 200 Minutes

Small Receptionist Teams

Spanish Answering Services Available

24/7 Technical Support

Weekend Answering Included

HIPAA Compliance Available

Self-Managed Integrations

10 FAQs

15 Contacts

Scheduling 1 Event Type with Calendly

Growth

HUMAN RECEPTIONIST

$1380

per month

Up to 500 Minutes

Small Receptionist Teams

Spanish Answering Services Available

24/7 Technical Support

Weekend Answering Included

HIPAA Compliance Available

Self-Managed Integrations

15 FAQs

Unlimited Contacts

Scheduling Up to 3 Event Types with Calendly

Enterprise

Custom Plan fit for your business needs. Contact us for pricing details.

Over 1000 minutes

Small Receptionist Teams

Spanish Answering Services Available

24/7 Technical Support

Weekend Answering Included

HIPAA Compliance Available

Self-Managed Integrations

15 FAQs

Unlimited Contacts

Scheduling Up to 3 Event Types with Calendly

Abby is pleased to now offer a Scheduling Assistant add on. Abby Scheduling Assistants book appointments for your business across any scheduling platform other than Calendly. Reach out for details on pricing.

Free

AI RECEPTIONIST

$0

per month

Up to 20 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Starter

AI RECEPTIONIST

$99

per month

Up to 50 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Essential

AI RECEPTIONIST

$165

per month

Up to 100 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Professional

AI RECEPTIONIST

$299

per month

Up to 200 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Human Backup On-Demand

Growth

AI RECEPTIONIST

$690

per month

Up to 500 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Human Backup On-Demand

Enterprise

AI RECEPTIONIST

Custom Plan fit for your business needs. Contact us for pricing details.

Over 1000 minutes

24/7 Call Handling

Trained for English & Spanish

Custom Call Flows & Transfers

FAQ Answering Support

Workflow Integrations

Human Backup On-Demand

LIVE WEB CHATS

10 Engaged Chats

$0

per month
$12.90 per additional chat

LIVE WEB CHATS

30 Engaged Chats

$99

per month
$9.96 per additional chat

LIVE WEB CHATS

50 Engaged Chats

$165

per month
$9.38 per additional chat

TESTIMONIALS

TOP 5
#1

Meet Your Highly Trained Receptionist Teams

FAQS

What are your hours?
Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email abby@abbyconnect.com.
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!

Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.

Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.

Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.

Start Capturing Every Opportunity

Get started today with your dedicated Onboarding Specialist and Solutions Engineer.