
Revolutionizing the Customer Experience for Medical Practices
The Leader in Virtual Receptionist Features
Dedicated Receptionist Team
Custom Answering Hours
Specialized Call Handling
White Glove Onboarding Process
Appointment Scheduling
Call Announcement & Transfer
Bilingual Receptionists
Voicemail Solutions
Custom Transfer Tunes
Answer Business FAQs
Receptionists Powered by AI Technology
Caller Insights Through Portal & App
Call & Text with AbbyGO App
Call Blocking
Seamless Integrations
ABBY'S PRODUCTS
Human Receptionist
Live, professional receptionists dedicated to your business, trained to represent your brand.
Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller Insights with Portal & App
AI Receptionist
24/7 AI receptionist trained for your industry, delivering natural, personalized caller experiences.
Natural, human-like conversations
Custom business intake & scheduling
Personalized Caller Interactions
Live Web Chat
Engage website visitors instantly and convert conversations into leads with Abby’s Live Web Chat.
Chat to Call
Pre-Chat Form & Post-Chat Survey
Automated Greetings
Save Medical Offices Time & Money
Services Tailored to Your Medical Office
Trained on Your Service Offerings
Obtain Accurate Information on the First Call, Not the Return Call
24/7 Live Answering Service Solution
Don’t let your patients hang up and call your competitors. Being available is critical to improving your medical office’s customer experience, especially in the fast-paced, competitive world in which we live.
We want to ensure that you never miss a call again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists answer your calls live when you and your callers need us.
Trust Your Calls to Receptionists That Care
All Receptionists Attend Weekly 1-on-1 Meetings
Success Managers & Receptionist
Development Leaders Ensure Top Quality
Our Focus is Non-Stop Customer Care
PRICING
Up to 100 Minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
5 FAQs
5 Contacts
Up to 200 Minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
10 FAQs
15 Contacts
Scheduling 1 Event Type with Calendly
Up to 500 Minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
15 FAQs
Unlimited Contacts
Scheduling Up to 3 Event Types with Calendly
Over 1000 minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
15 FAQs
Unlimited Contacts
Scheduling Up to 3 Event Types with Calendly
Abby is pleased to now offer a Scheduling Assistant add on. Abby Scheduling Assistants book appointments for your business across any scheduling platform other than Calendly. Reach out for details on pricing.
Up to 20 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Up to 50 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Up to 100 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Up to 200 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Human Backup On-Demand
Up to 500 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Human Backup On-Demand
Enterprise
AI RECEPTIONIST
Custom Plan fit for your business needs. Contact us for pricing details.
Over 1000 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Human Backup On-Demand
TESTIMONIALS
“We instantly were able to grow our revenue because we were able to serve more customers.“
Green Hill Fence Company
“Unlike other answering services, I never get questions, comments or complaints from clients about who’s answering the phones for us.”
Annie A
Co-owner, A/V Installation Company
“I wouldn’t go with anybody else. They always have a great attitude no matter what time of day and having them helps me stay organized.“
Carlos E
Roofing Company Owner
Meet Your Highly Trained Receptionist Teams
Melissa
Answering Expert | 4 years
A Las Vegas girl, who once lived in Sweden, Melissa loves the work environment at Abby Connect and is a social butterfly.
- Fluent in Both Spanish and English
- Enjoys Working with Lawyers
- Loves Karaoke, Traveling, and Hidden Coffee Shops
Jazmin
Receptionist | 3 years
Our resident artist, Jazmin, is a friendly and fun receptionist who loves working for Abby Connect because of our amazing management team.
- Fluent in Both Spanish & English
- Loves Drawing, Painting, Dancing & Cooking
- Creates Online Video Make-up Tutorials
David
Receptionist | 1 years
Our favorite New Yorker, this Brooklyn-born receptionist is good-humored, thoughtful, and smart as a whip.
- Loves Making Funny Videos
- His Favorite Movie is Home Alone
- Survived the Cyclone Roller Coaster on Coney Island
Mariah
Talent Acquisition Specialist | 3 years
Our Talent Acquisition Specialist and singer, Mariah, loves the Abby Culture and helping grow our team.
- Born and Raised In Las Vegas
- Was In Choir For 8 Years
- Favorite Superhero: Her Mom
FAQS
What are your hours?
How do I receive my messages?
Can I have my calls recorded?
What if I’m unavailable to take the call?
Do you have a mobile app? Where can I manage my account?
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
Can your virtual receptionists submit information to my CRM?
Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.
Are my calls outsourced to an overseas call center?
Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.
Start Capturing Every Opportunity
Get started today with your dedicated Onboarding Specialist and Solutions Engineer.