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Human Receptionists

Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Features

Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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AbbyGo App & My.Abby.com Portal

With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Your time is valuable, and so is your data. With Abby integrations, your caller data can sync directly with your existing systems—CRMs, calendars, and more.

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Abby combines real people, smart tech, and unbeatable service. Learn why businesses trust us to deliver every time.

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Ready to level up your customer communications, streamline your day-to-day, and get more time back to focus on what matters most? Connect with an Abby expert or get started today—and see how our solutions can help your business run smarter.

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Abby Connect and Square Integration for Calls

Connect Abby Connect AI receptionist with Square to automatically log caller details, timestamps, and notes into your eCommerce system. This one-way integration helps small businesses save time, reduce manual work, and keep customer records organized by turning every call into actionable data within Square.

Use Cases

Payment Follow-Up Calls: When the AI receptionist logs a new call record, the data syncs with Square to create a customer profile. This allows the business to view caller information and quickly send payment links, reducing manual work and ensuring billing is not delayed.
New Customer Intake: A virtual receptionist captures caller ID, notes, and call time, then integrates this information into Square as a customer entry. This automation helps small businesses save time on intake forms and keeps client records organized without duplicate effort.
Missed Call Tracking: If a call goes unanswered, Abby Connect creates a message record that flows into Square. Staff can review the caller details, timestamp, and notes to follow up promptly, helping the business avoid lost opportunities and improve customer responsiveness.
Service Request Logging: Calls handled by the AI receptionist are stored with notes and transferred into Square. Businesses can use this data to associate service requests with customer accounts, automate phone call data capture, and reduce manual entry for common inquiry types.

Features

Streamline Calls: Automatically send new call records from Abby Connect into Square via Zapier.
Simplify Records: Create Square entries using caller details, receptionist notes, and message fields.
Track Activity: Log Abby calls and messages in Square to keep client communication history organized.

Resources

FAQs

How does Abby Connect integrate with Square?

Abby Connect connects to Square through Zapier. When a new call record or message is logged, details can be sent to Square to create or update records. The integration only sends data one-way from Abby to Square.

What information is shared from Abby to Square?

Abby sends details like caller ID, receptionist name, call time, notes, and transfer numbers. For messages, fields like case type or caller location can also be passed. No data flows back into Abby from Square.

Can I update Abby data from Square using this integration?

No. Abby only acts as a trigger in Zapier, meaning data flows outward. You cannot create, update, or modify anything inside Abby from Square or any other connected application.

What do I need to set up the integration?

You will need a Zapier account and an API key from your Abby Connect portal at my.abby.com under Settings, Integrations, Zapier. Once entered in Zapier, you can connect Abby triggers with Square actions.

What are the available triggers for this setup?

The Abby Connect integration offers two Zapier triggers: New Call Record and New Message. When either occurs, selected details are sent through Zapier to create or update corresponding records in Square.

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Abby Connect and Follow Up Boss Integration

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Abby Connect and Wix Integration for Call Data

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Abby Connect and Klaviyo Integration for Calls

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