Consent captured on the callAbby asks for email sign-up in your approved wording; only callers who say yes are added, and the yes is noted on the profile.
The right list or segmentRestock requests, product questions, and launch calls each land where you map them, so the flow that follows makes sense to the shopper.
Your flows do the follow-upAbby supplies the profile and the context; sending, timing, and content stay entirely in the Klaviyo flows you built.
They Said Yes On The Phone
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 1:12 PMMaya Chen
(415) 555-0163 · 3 min · New caller
Asked if the linen duvet returns in queen; okayed a restock email · address captured on the call.
Joined listRestock request
KLAVIYO · PROFILES
ProfileMaya Chen
Emailpriya.r@…com
ListBack in Stock · Linen
ConsentEmail · captured on call
FlowBack in Stock Alert · queued
Maya calls about a sold-out linen duvet. Abby answers as your store, takes the question, and asks, in the words you approved, whether she'd like an email when it's back in stock. She says yes.
By the time she's off the line, there's a profile in Klaviyo: name, email, consent recorded, and a spot on your back-in-stock list. Your flow sends the alert when the duvet returns; Abby's job was getting her onto it honestly.
The Shopper Your Segments Couldn't See
Your list knows everyone who checked out, filled a form, or clicked a popup. It knows nothing about the people who call, and phone-first shoppers are often your highest-intent buyers, asking real questions about real products.
With Abby answering, those callers stop vanishing. Each one is helped by a person, and the ones who opt in become Klaviyo profiles with their interest noted, so the segment you build next quarter finally includes the shoppers who picked up the phone.
Consent, Segments, And The Script
✓Nobody joins without a yes. Abby asks for email sign-up using your approved wording, and callers who decline are never added to a marketing list.
✓The script decides the segment. Product questions, restock requests, and launch calls each map to the list or segment you choose at onboarding.
✓SMS consent is its own question. If you market by text, that permission is asked separately, never assumed from an email yes.
✓Existing profiles aren't duplicated. Callers are matched by email or phone so the note lands on the profile you already have.
✓Your flows stay in charge. Abby adds profiles and context; what gets sent, and when, is decided by the flows you built.
When Shoppers Pick Up The Phone
Product questions before the purchaseSizing, materials, shipping times: callers get answers from your script, and interested shoppers join your list with the question noted.
Restock requests worth rememberingThe item is sold out, but the caller isn't gone: with a yes, they join your back-in-stock segment so the announcement reaches them first.
Launch-day overflowDrop days spike the phones. Every caller is answered, and consenting shoppers land in the launch segment while the moment is hot.
After-hours shoppersEvening and weekend callers are answered live, and their profiles are waiting in Klaviyo when you open back up.
How It Works
1Onboarding connects Klaviyo, maps your lists and segments, and sets the consent wording Abby uses.
2Abby answers your store's calls per your script: questions handled, details and permissions captured.
3Consenting callers appear in Klaviyo on the right list, with the call noted, and your flows take it from there.
FAQs
Does Abby's virtual receptionist integrate with Klaviyo?
Yes. Abby's US-based receptionists (or our AI receptionist, if you prefer) answer your calls, and consenting callers are added to Klaviyo with the call details noted.
Will callers get emails they didn't ask for?
No. Abby asks for permission in your words, and only callers who say yes join a list. A caller who declines still shows up in your call summary, just never in your marketing.
Which list or segment do callers join?
Whichever you choose. At onboarding we map call reasons to your lists and segments (restock requests to one, product questions to another), so your flows fire in the right context.
Can a call start a specific Klaviyo flow?
Your flows trigger exactly as you built them. When Abby adds a caller to a list or segment, the flow attached to that trigger picks them up like any other subscriber.
Which answering service works best with Klaviyo?
One that takes consent seriously. Abby answers as your store, captures email (and SMS, if you use it) permission per your script, and adds callers to the lists your flows already watch.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
Schedule a CallCall 877-303-5757
