March 1, 2019

Abby Connect Vs LexReception – Which Is Right For You?

Are you having trouble selecting a live answering service for your business? The virtual receptionist you choose will be representing you and your company, so it’s important to carefully pick your provider.

When you look for a live receptionist service, it’s important to look at the features each service can offer your business such as trials, dedicated account managers, dedicated receptionist team, and even the call transfer music your callers might have to listen to.

Here’s a look at some of the features of Abby Connect Virtual Receptionists and LexReception.

What Abby Connect And LexReception Have in Common

The main thing you will find in common is both provide great service and excellent receptionists who are ready to assist legal businesses with their needs. Other things they have in common include:

  • Bilingual Virtual Receptionists
  • Online Portal/Dashboard
  • Mobile App
  • Call Recordings
  • Weekend and 24/7 Answering
  • 3 Pricing Plans

Abby Connect Pricing

Package 100-Minutes 200-Minutes 500-Minutes
Monthly Price $279 $499 $1,089

LexReception Pricing

Package 75-Minutes 175-Minutes 350-Minutes
Monthly Price $99 $199 $349

Despite these two companies having things in common, there are differences between the two.

What Are The Key Differences Between Abby Connect and LexReception?

Abby Connect Versus LexReception

LexReception offers its customers a dedicated receptionist team of over 15 receptionists. At Abby Connect, clients are given a team of 5 receptionists, unless you are on extended hours or 24/7 answering, along with a dedicated account manager which allows their clients to get to know their receptionists and build a relationship with their team.

When it comes to free trials, Abby Connect, offers a 14-day, risk-free virtual receptionist trial, so you could experience the service their team provides. LexReception does not offer any sort of free trial for its customers.  Abby Connect offers this trial so that we have 14 full days of training your team and making adjustments to your call handling to get everything just right, before asking you to pay for anything.

When Abby Connect bills their customers they charge per 30 seconds which means customers only pay for the minutes they use. LexReception rounds up to the next minute when they bill their customers.  Abby Connect doe not charge for calls under 6 seconds. LexReceptionist does not charge for calls under 30 seconds.

At Abby Connect, they give their customers the opportunity to have music while they transfer their customer’s call over to their customer’s office. Currently, LexReception does not offer this feature.

Abby Connect has a wide array of reviews on Clutch, Consumer Affairs, Facebook, and Google. Abby Connect is praised on these review sites for their non-stop customer care, the accuracy of information being taken from the caller, and listening to the callers and making them feel welcomed. Abby Connect knows what the personality traits of a great receptionist are and hires friendly, professional staff who go through a rigorous training process.

What Company Should You Go With – Abby Connect or LexReception?

After looking at the similarities and differences between the two companies, Abby Connect is the clear winner. With Abby Connect, you get a company with a smaller team of dedicated receptionists, a 14-day free trial, and transfer music. When you choose Abby Connect for your virtual receptionist service, you become a part of their family and will always receive their non-stop customer care.

*all information is accurate and cited as of 02/2019

Written by

Hope Holland

Hope Holland

Hope joined Abby Connect in 2016 as a receptionist. She now leads the Sales Team in their efforts to help small businesses with their communication needs. Hope has always valued the customer experience and understands how crucial it is for businesses that want to succeed. With this mission, she strives to help businesses connect with their clients and improve the experience their business offers.

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