A phone answering service is a great way to scale your business and free up needed time for your employees. But how do you select the best phone answering service out there? Abby Connect has been in the business of answering professional phone calls for 20 years. In that time, we’ve managed to hone our service and technology to meet our clients’ communication needs. Here’s how to select the best phone answering service on the market.
Pricing Doesn’t Tell the Whole Story
When running a business, you’re always trying to cut costs, but it’s important to look at the bigger picture when it comes to pricing. Just like you don’t always want to go with the cheapest plumber, you also don’t always want to go with the cheapest phone answering service. The important thing to look at is whether the cost you spend on a quality call service is worth the investment.
Our clients have reported that they make back the money they spend on our services because they’re able to serve more customers by utilizing our virtual receptionists that are backed by powerful technology. No more missed calls or lost leads because your calls are being handled 24/7 by professional, reliable receptionists who help you convert your callers into customers and revenue.
For example, Posh is a call service that offers a 100-minute plan that is slightly cheaper than Abby’s 100-minute plan. However, Posh does not offer outbound calling, text or chat, or a dedicated account manager. Ruby Receptionist is another call service that also doesn’t offer those features. In addition, they don’t have Abby’s client portal with technology that tracks and documents your calls, allows you to set up detailed call handling instructions, records caller sentiment, and so much more.
Looking at the surface is never enough. You must compare the services at a deeper level. Because when you have the best phone answering service on the market, it pays for itself. Read this client success story to learn how one of our clients doubled their revenue after starting with Abby.
Client Success Story: Doubled Revenue After Working with Abby
“Partnering with Abby grew our business. It allowed us to capture customers we were previously missing.” – Green Hill Fence Company
Compare Phone Answering Service Features
Most phone answering services will answer your calls, but what else do they have to offer you and your callers? What are the features you’re looking for in a virtual receptionist service? To select the best phone answering service, you must look beneath the surface to the substance (or lack thereof) underneath.
Abby offers so much more than virtual receptionists that take your customers’ calls. We’ve thought of everything to ensure your callers get the best customer service. We are always coming up with new ways our technology can improve your brand and business objectives.
For instance, Abby developed small “blocks” of in-house receptionists to better serve your business and industry. When your business is assigned to a small team of receptionists, you can bet they know your business inside and out.
Smith AI and Answer Connect are call services that don’t have in-house receptionists. Rather, your customers could be calling any virtual receptionist working from who knows where, and they are not dedicated to your account. Smith AI’s and Answer Connect’s receptionists take random calls from any business and thus aren’t going to be well-versed with your business’ offerings, industry specifications, customer service goals, preferences, etc.
Make sure that you compare the benefits and drawbacks before selecting a phone answering service. You need to know what features you’re truly getting before making your decision.
Take a look at this comparison chart that shows some of Abby’s features that are not offered by other call answering services like Ruby, Smith AI, Answer Connect, and Posh.
Phone Answering Service Comparison Chart
“The people that answer my phone calls are professional. My clients think the Abby receptionists are working for me in my office.” – The Law Offices of Frank J. Himel
Human-First Receptionist Services Supported by AI Technology
It’s 2024 and technological advancements are key to growing a business today. Abby knows this and has developed technology to not only keep up with customer service trends, but also surpass expectations and give you products with features that make your customers take notice of and stay loyal to your brand. Other call answering services like Smith AI, Ruby Receptionist, Answer Connect, and Posh do not offer this advanced technology to their clients.
Friendly, professional humans answering the phone will always be available from Abby. Customers like the personal touch when they have questions about your products or services. But they also like options.
Abby’s new AI receptionist launching soon gives your customers choices, improves call handling time, gets customers where they need to go faster and more efficiently, while the human element remains at the core. Your customers will always have the option to speak to a human. Our AI receptionist supports our human receptionists. It doesn’t replace them.
Abby’s AI and advanced technology are also already supporting our virtual receptionists in the following ways:
- Recorded calls
- Caller transcripts
- Call summaries
- Customer sentiment
Those other call answering services don’t come close.
“What Abby offers is a premier service that no other company can beat.” – Brian Cutler-Clark, Notary Professionals of Nevada
Look at The Phone Answering Service’s Reputation
It can be easier to make a decision about a call service when you see what other clients have experienced. Look at Abby’s 80 testimonials and reviews on Clutch. Then compare our clients’ experiences with those of Answer Connect’s 31 Reviews on Clutch or Ruby Receptionist’s 7 reviews on Clutch. You’ll see you’ve made the right choice to go with Abby for your call handling needs.
“I switched over to Abby Connect from a competitor and I am thrilled with the change.” – Friedman Law Offices
Set Your Business Up for Success with Abby’s Call Answering Service
It’s crucial for you to select the best phone answering service for your business so you can reap the benefits of an efficient, professional communication solution. Carefully evaluate the available options and consider factors such as reliability, affordability, and range of services offered, that way you can make an informed decision. Your business can grow and reach great heights by implementing a top-notch phone answering service that can significantly enhance your customer experiences, streamline communication processes, and increase revenue.
Get started with Abby today or schedule a free consultation to learn more about our virtual receptionist and web chat services!
