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Insights to Keep You Connected and Growing

Welcome to the Abby Connect Blog—a dedicated space for businesses looking to elevate their client communication and streamline daily operations. This is your go-to resource for smart strategies, practical tips, and expert insights on customer experience, call handling, and business growth.

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What Is an AI Receptionist and How Can It Help Your Business?

A receptionist collaborates with small business owners to demonstrate how AI can reduce missed calls and improve customer experience. Even with the prevalence of the internet, phone calls still play a vital role in business. In fact, 60% of customers prefer calling over...

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Illustration of a Virtual Receptionist wearing a headset, sitting at a desk and typing on a laptop, with a speech bubble above them. The Abby Connect logo appears in the top left corner.
[QUIZ] Does Your Business Need a Virtual Receptionist?
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Abby Connect Winter 2021 Feature Release with icons for “Request Call Back” (phone with arrow) and “Scheduled Update” (phone with clock and X) on a blue and purple background.
Winter 2021 Feature Release: Scheduled Update & Request A Call Back
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A graphic announces Abby Connect has won Company of the Year B2B from BestinBiz, featuring the 11th annual Best in Biz Awards 2021 winner badge on a purple and white background with Abby Connect’s logo.
Abby Connect Wins Silver in 11th annual Best in Biz Awards
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Level Up the Customer Experience by Recognizing Emotion
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A person holds a tablet displaying a guide about virtual reception. On the left, an illustrated woman with a headset sits at a desk using a laptop. The Abby Connect logo is in the top left corner.
The Visual Guide to Virtual Reception
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Illustration of a person with a headset, representing customer support, with a blue speech bubble containing a purple heart, symbolizing helpful and caring service.
Friendly and Positive Language
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The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
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