Abby Connect Reviews & Case Studies
Real reviews from real Abby Connect clients, plus six case studies with the results behind them. Solo owners, small businesses and franchise brands share how they answer with Abby: U.S.-based human receptionists, the AI Receptionist, or a mix of both they can change at any time.
Abby has answered calls for small businesses for more than 20 years, and over 6,200 businesses trust us with theirs today. The same experience trains our AI Receptionist.
Six Client Case Studies
Each case study below is a real Abby client and a real outcome: doubled revenue, no more missed calls, extended hours without extra staff. Every story covers the problem the client brought to us, how their calls are answered now and the results, in their own words.
Elder Law · AI Receptionist
How VanderVeen Elder Law Transformed Client Communication with an AI Receptionist
A voicemail loop makes anxious elder law clients more anxious. Attorney Jennifer VanderVeen’s firm moved its call handling to the AI Receptionist: answers in real time, no more voicemail overload, and a team back on casework, one of many wins for Abby’s legal answering service for law firms.
“The AI Receptionist has been a game-changer for our office.”
VanderVeen Elder & Special Needs Law
Home Services
2xRevenue after working with Abby
Green Hill Fence Company Doubled Revenue After Working with Abby
Green Hill used to screen voicemails to pick which customers got a call back. With every call answered, the South Carolina fence and landscaping company works with almost everyone who calls in. See what our answering service for home services and contractors can capture for you.
“We instantly were able to grow our revenue because we were able to serve more customers.”
Green Hill Fence Company
Criminal Defense
How Attorney Frank J. Himel Screens and Prioritizes Every Call
Voted one of Chicago’s top 10 criminal defense attorneys, Frank J. Himel had no time to return every call. Abby screens and prioritizes them, so promising cases come first: a setup built the way solo and small-firm owners work.
“I can now prioritize the return of calls. Abby tells me which calls have promise or urgency and I get to those things first.”
Frank J. Himel, Attorney at Law
Consulting
McNeil Advantage Enhances Customer Service with 24/7 Answering
During peak season, callers reached voicemail instead of a person. Now every call is answered by Abby’s live human receptionist service, 24/7: fewer missed calls, payroll savings and a team refocused on its core business services work.
“Setup was so easy. I just transferred my line to Abby and that was that!”
McNeil Advantage
Franchise
Hawaii Fluid Art Eliminates Missed Calls
A growing franchise art studio was losing bookings to voicemail. With Abby’s after-hours and overflow answering service taking every call across its franchise locations, the team runs the studios instead of the phones.
“Now we have no more missed calls and no more voicemails.”
Hawaii Fluid Art
Personal Injury Law
$1M+A year, from a savings-account start
From Big Law to Successful Solo: Christopher Burk and The Patriot Law Firm
Christopher Burk left big law and funded his own firm from savings. With Abby answering every call and connecting new clients instantly, the Las Vegas practice grew into a firm earning over a million dollars a year. Proof of what an answering service does for law firms of every size.
“Getting started was easy. The process was seamless, and calls handled by Abby are amazing!”
Christopher Burk, The Patriot Law Firm
Abby Connect Reviews from Clients
The reviews below come from Abby clients describing their own service: 24/7 call answering, appointment scheduling, new-client intake and the U.S.-based receptionists and AI Receptionist that handle their callers every day. Quotes appear exactly as clients gave them, grouped by industry.
Law Firm Reviews
Law firms are Abby’s largest client group, with more than 2,000 firms answering with Abby: solo attorneys, litigation teams, intake-heavy personal injury practices and everything between.
“They don’t sound like the typical virtual receptionist service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly.”
“Abby has been very reliable and they follow my instructions. They do what they say they can do and the other companies overpromised and under-delivered. Abby’s principal job is to answer my phone promptly, pleasantly, and get me information so that I could get back to the callers. They do it 24/7/365 which is what I need. Abby Connect is something that distinguishes me from my competitors. I can’t miss a call. It’s the icing on the cake when I hear from other lawyers and clients that the person who answered my phone was wonderful. I hear that more times with Abby than any other provider. I want people to like me and I’ve received compliments on my receptionist since I have been with Abby. I highly recommend them.”
“I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect. And the best part about it is that it gets me untethered from my desk. I can now answer my office phone from literally anywhere. Every time the team at Abby Connect calls, they’re very friendly. Plus, they pronounce my name correctly. They were also helpful in getting me set up and in porting the phone numbers. They are a terrific organization with great customer service. I’m very pleased to be their customer.”
“They’ve made it easier for me to keep up with calls. They send me the information I requested, and I look at it and see if it’s someone I need to call back right away or later. It’s made my triage response to the phone calls a lot easier. They answer my phones all the time. It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call. Sometimes clients don’t leave messages if they get voicemail. Abby has helped me gain clients because I’ve gotten information to call them back.”
“I went through a trial period with a different live answering company and I wasn’t happy with them, so I went with Abby Connect. I love the service. It helped free up a lot of my time, and they’ve been doing a good job. Whenever any of my clients call, they get a friendly person or a friendly voice. I’m surprised at how well Abby Connect has been able to identify new business and how well they take down the caller information and provide that to me by email. So, I really appreciate that. I’ve recommended Abby Connect and told people that they would help streamline their business. They could focus on what they do and let Abby Connect handle the calls.”
“I chose Abby Connect after reading strong reviews from other law firms. They’ve been personable, professional, and even helped me troubleshoot call forwarding with my phone provider. Great client feedback so far.”
“I originally went with Abby Connect to try them out because they gave me a free trial. I use them for incoming calls and it has been really good. I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business. Anyone who’s by themselves would definitely feel the same way. Also, when they’re sending people over to me, they’re always polite and very helpful. And Marianne, my person of contact, is always available by email. She’s always helping me out if I have any questions. I would recommend them.”
“I had a different live answering company before and Abby is far better, it’s not even close. We use the reception function for call screening, and now when somebody calls me, they’re greeted by somebody who’s nice, pleasant, and confident. I didn’t have that before. If any issues come up, they get right on it and fix it immediately. I’m very happy with the service and I’d recommend it.”
“I’m the paralegal in the office, and we think Abby Connect is fantastic. I would refer them to everybody. I’ve been with the firm for about six months, and we’ve had Abby the whole time, and they’re very polite and professional and a pleasure to work with. We’re busy in the office and we need the extra help. We can’t have clients calling us five times a day because then we can’t get any work done. Abby Connect calls us with new clients and they manage our phone service. It has allowed us to work more efficiently in the office versus answering the phone every five minutes. They introduce themselves and screen everybody on all the new calls.”
Healthcare, Dental & Chiropractic Reviews
Practices use Abby for appointment scheduling, patient reassurance and 24/7 call answering without adding front-desk staff.
“When my husband suggested I use Abby Connect answering service for my medical practice as opposed to hiring a receptionist, I was a little skeptical. However, it has worked out perfectly. The people who answer are very professional with the friendliest voices you can imagine. They are able to either transfer calls to me if I am available or take accurate messages and get them to me quickly so that I can return calls. I have never had any issues and my clients have even mentioned how nice my “front desk” is. I have even got business because people said when they called “us”, “we” were much nicer than other places they called. Thanks to all the staff at Abby for making my business easier to manage!”
“I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best. They are great at securing appointments for me. They also make phone calls for me. They are very professional and friendly when dealing with my patients. I have not heard any complaints about them from my patients. I can rest assured that they are handling my phone calls properly while I run my practice.”
“Working with Abby Connect has been extremely positive. When we are not here and patients call, they’re able to pick up the patient’s information and send it to us through email. So without Abby Connect, we would be losing these people to other dental offices. And now, we’re able to retain them.”
“I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone. My office manager customized how their receptionists will answer, and they do a good job going ahead and picking up on opportunities that passed through my front desk. So far, it’s been great.”
Home Services & Trades Reviews
For contractors and the trades, an answered phone is the difference between a booked job and a caller dialing the next company on the list.
“I would give Abby Connect 10 stars if I could! They are exactly what any business could want! They answer each and every call with the same high level of energy. They take the time to know and understand your business so they can answer the questions that come in, leaving you time to actually manage your business! I highly recommend their services!”
“I love how I have a dedicated team of people answering calls. I feel this works better than having totally random people answering your calls, looking at a company profile scanning for answers to caller questions. With Abby, you have a small team answering your calls and I feel they have gotten to know us and our business and they do a great job. Highly recommended!”
“I looked up the best and highest rated answering services available anywhere and I found Abby Connect. I also read great reviews about them and decided that, after my free trial, I wouldn’t go with anybody else. They always have a great attitude no matter what time of day and having them helps me stay organized with the forms that they fill out for me. I have their live reception answering service and they take the information down from my customers so that when I get back, I’m able to assist them better. Partnering with Abby Connect makes you seem much larger than the company you really are. If you have the money, it’s important to get their service. Also, you’re losing money by not doing it.”
“I had been using Ruby for years and years, and they went through a huge growth. Their service changed, and it was really expensive. Then I was using another company, and their operators were in another country. There was a massive language barrier issue. I looked for their competitors and found Abby. I’m super happy with them. We get a lot of sales calls from people trying to sell us stuff, so Abby pretty much screens every call that comes in and connects based on actual validation of the phone call.”
“I don’t like answering the phone so I partnered with them. I really like that it was going to be the same team of people doing it all the time. And they had very high reviews with doctors and law offices. I figured it wouldn’t hurt to bring that level of professionalism to my business. Also, the price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now that I’m not answering robocalls which just infuriate me. Furthermore, speaking with the Abby Connect team is quick and easy.”
Agencies, Consultants & Other Small Business Reviews
Agencies, consultants, property managers and other small businesses use Abby to stay reachable while they do the work their clients pay for.
“With the Abby Connect-powered call center, Hawaii Fluid Art is able to offer extended customer service hours, ensuring that customers can get assistance even outside of typical studio hours. This increased availability makes it easier for customers to engage with the brand, schedule appointments, and have their questions answered promptly. As a result, Hawaii Fluid Art is able to capture more business opportunities and ensure that no customer inquiry goes unanswered.”
“Abby has enabled my self and my partner to support our customers 24/7/366 without having to be “on-call” ourselves. They have not only relieved us of the anxiety of remaining alert and ‘available’ at all times, but we trust they will act as an extension of us, and treat our customers just the same as if we or our in-house staff were taking the call ourselves.”
“Abby Connect’s team listens to our needs and is unique in adapting to the phone calls and leading a personable conversation. Additionally, they pay attention to details and can get a lot of information from our customers, enabling us to follow up on leads.”
“Thanks to Abby Connect, I no longer get any spam calls; I used to be inundated with them and get 20–30 calls like this a day. Moreover, I don’t lose business when I’m in a geographical area that doesn’t have good phone service because they can still attend to incoming calls.”
“The people at Abby Connect have been very flexible and sweet. They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people contact us. We’re very happy.”
“Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.”
“Abby Connect does a great job of handling all incoming calls, effectively communicating the service offerings, and gathering client information. What really helps them stand out is their high level of communication and meticulousness.”
“I like Abby Connect’s 24/7 service and how responsive they were when I was seeking out a live answering company. Their reps were very helpful in helping me understand how to work with them. Currently they’re doing all of our call screening and call routing. Partnering with them has significantly reduced the amount of junk phone calls coming into my office. It has improved the efficiency of the staff that had to answer the phone. They give my company a very professional image with regard to the phones being answered as they are very consistent.”
“I was googling different kinds of similar services and Abby Connect had the services that I needed at the price point that was acceptable for me. Also, during their trial period, I was very pleased with the service that they provided. So I went ahead with them and now I have their phone answering service, the virtual receptionist. Having them helped me greatly with being able to provide a higher level of customer service and everybody at Abby Connect has been wonderful. I’ve interacted with several people and they’ve all been great. It’s a worthwhile service that people should look into.”
“Abby Connect’s pricing was what got us in the door and demoed the system. We use the receptionist services the most. Abby Connect is fantastic, and their customer service is out of this world. They are so thorough and just screen calls very well. We couldn’t be happier. I definitely recommend them.”
“Abby Connect now handles our sales calls, and it’s made a huge difference. I’m less stressed, more focused, and I know every call is answered with professionalism and a great attitude. It’s been one of the best customer experiences I’ve had.”
“Customer service nowadays is pretty hard to find. It seems like a thing of the past and that’s what impresses me the most about Abby Connect – how focused they are on customer service. I hear nothing but positive and good feedback about Abby Connect…it’s amazing how they deal with customers. Abby Connect answers the phones very courteously and professionally. They find out who’s calling and why, then they’ll either direct the call to myself or the owner of the company and we take it from there. If we’re not there, they automatically do a voicemail and send it to our email within minutes. There is no delay with them at all. Everything is immediate.”
“We went through half a dozen different services, going through Google and testing them before we found Abby Connect. There’s a night and day difference between them and everyone else. Partnering with them has been very positive for our business. We use the 24/7 service the most and then live screening and patching of calls. They’ve also been very professional. Every call they handled goes really well. They have the information of the caller and they give us feedback on whether they think the caller is unsolicited or not. They also have friendly voices on the phone and they’ve been phenomenal.”
Why Businesses Choose Abby Connect
One minute with a human receptionist uses one Abby Minute; one minute with the AI Receptionist uses half. Every plan is month-to-month with a free trial and no setup fee. Full details on the pricing page.
Real people have answered calls for small businesses at Abby for more than 20 years, and that same experience trains our AI Receptionist. Over 6,200 businesses answer with Abby today.
Nights, weekends and holidays are covered on every plan with no after-hours or weekend upcharge. Bilingual English/Spanish answering is included, for human receptionists and the AI Receptionist alike.
Just human receptionists, just the AI Receptionist, or both on one subscription. You choose how each call is handled and can change the mix at any time. See how Human + AI answering works.
Know exactly what is happening with your calls. Abby provides full transcripts, AI-generated summaries, and sentiment analysis to give you actionable insights at a glance.
Abby fits right into your workflow: appointments, records and updates sync automatically with the tools you already use. Browse all integrations.
Ready to Be Our Next Success Story?
Whether you’re missing too many calls, struggling to keep up with customer messages, or want to improve your brand’s responsiveness, Abby Connect has your back.
Join over 6,200 businesses that trust Abby to deliver real results, through real conversations. Every plan starts with a free trial and no setup fee.