How does the Abby Connect and ActiveCampaign integration work?
The integration uses Zapier to send Abby Connect call records or messages into ActiveCampaign. This allows you to automatically create or update records in ActiveCampaign when new calls or messages are logged in Abby.
What call information can be sent to ActiveCampaign?
Call records include details such as notes, caller ID, receptionist name, transfer number, called number, and call start date and time. This information is securely sent through Zapier into ActiveCampaign for tracking.
Can ActiveCampaign update Abby Connect data through this integration?
No, this is a one-way integration. Data only flows from Abby Connect into ActiveCampaign. You cannot create, edit, or update information inside Abby Connect through ActiveCampaign or Zapier.
What types of Abby Connect triggers are available in Zapier?
The available triggers are “New Call Record” and “New Message.” When either event happens in Abby Connect, Zapier can pass that data into ActiveCampaign to create or update records automatically.
What do I need to set up the Abby Connect and ActiveCampaign integration?
To set up, you need a Zapier account and your Abby Connect API key, which you can find in my.abby.com under Settings and Integrations. Once connected, you can create Zaps to send data into ActiveCampaign.
