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Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Abby Connect and ActiveCampaign Integration

The Abby Connect AI receptionist integration with ActiveCampaign through Zapier creates new contacts from incoming call records, capturing caller ID and notes for immediate organization. Each new caller can also have notes attached to their contact record, giving your team the context they need to follow up effectively.

Use Cases

New Callers Captured as Contacts: When Abby Connect logs a New Call Record, Zapier creates or updates a contact in ActiveCampaign using the caller ID and notes. Your sales team gains a growing list of leads ready for outreach without any manual data entry.
Follow-Up Tasks from Messages: When Abby Connect receives a New Message, Zapier creates a task in ActiveCampaign linked to the caller's contact record using the caller name and phone number, if available. Your team can prioritize callbacks and ensure no inquiry goes unanswered.
Automation Enrollment from New Inquiries: When Abby Connect receives a New Message, Zapier can, if configured in your Zapier workflow, enroll the contact in an ActiveCampaign automation sequence. Your marketing staff can monitor campaign engagement and adjust messaging based on inquiry type.
Call Notes Logged for Team Visibility: When Abby Connect logs a New Call Record, Zapier adds the receptionist notes and call start date/time as a note on the matching ActiveCampaign contact. Office staff can review conversation details and maintain accurate client history at a glance.

Features

Create ActiveCampaign Contacts: When a New Call Record is logged in Abby Connect, a matching contact is created or updated in ActiveCampaign so your team can track every caller.
Add Call Notes to Contact Records: Each New Call Record sends receptionist notes and call start date/time to ActiveCampaign as a note, giving teams quick context for follow-ups.
Create Follow-Up Tasks from Messages: A New Message triggers a task in ActiveCampaign tied to the caller's contact, helping your team stay on top of callbacks.

Resources

FAQs

Is the Abby Connect and ActiveCampaign integration one-way?

Yes. This integration is one-way through Zapier. Abby Connect sends call and message data to ActiveCampaign, but no information flows back into Abby Connect.

What triggers are available for Abby Connect in Zapier?

The integration supports two triggers: New Call Record and New Message. Each trigger can start a Zap that creates or updates contacts, adds notes, or creates tasks in ActiveCampaign.

How do I set up the Abby Connect integration with ActiveCampaign?

Sign in to Zapier, choose Abby Connect as the trigger app and enter your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier. Then select ActiveCampaign as the action app and map the fields you want to send.

Can I send data from ActiveCampaign back to Abby Connect?

No. The integration only sends data from Abby Connect to ActiveCampaign. It cannot modify or update any information within Abby Connect.

What can my team do with the data once it reaches ActiveCampaign?

Teams can review new contacts, act on follow-up tasks, or enroll leads into marketing automations if configured in your Zapier workflow. ActiveCampaign's built-in tools let you manage outreach from there.

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