WhatsApp Integration: Every Call, Delivered as a Message

Abby's receptionists answer your calls 24/7 and send each summary as a WhatsApp message: to you, or to the group chat your team already runs on. Wherever in the world you read it, the call is right there.

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Answered Stateside, Read Anywhere

ABBY PORTAL · CALL SUMMARY

ANSWERED BY ABBY · 4:40 PM

Tenant · Unit 4B

(929) 555-0187 · 3 min · New caller

AC out at Unit 4B; urgent; callback number captured.

UrgentCallback promised

WHATSAPP · OPS TEAM

Ops Team

Abby APP4:41 PM

Caller: tenant at Unit 4B · (929) 555-0187
Issue: AC out · urgent
Outcome: callback promised within the hour ✓✓

Marcus4:43 PM

I'll take it.

Your callers get a live, professional receptionist on your US business line. You get the summary on WhatsApp: in the airport, on the site, six time zones away. The distance between where the call happens and where you read it stops mattering.

Each message carries the caller, their reason, and the promise made, so the callback you place from anywhere sounds like you never left.

The Chat Your Business Already Trusts

If your team coordinates on WhatsApp (deliveries, schedules, the photo of the finished job), your calls belong there too. Summaries drop into the chat you check between everything else, and the group decides who's on it the way it decides everything.

Scroll back and the chat doubles as your call history: last month's inquiry sits right where the conversation about it happened.

Hangup To WhatsApp, In Three Frames

"Hi, is this the property manager? Our AC just quit."

1 · THE CALLAbby answers in your business's name: live receptionist, your greeting, your instructions.

Summary captured: tenant at Unit 4B · AC out · urgent · callback number confirmed

2 · THE SUMMARYThe receptionist captures who called, what's wrong, and how urgent. A summary, not a voicemail.

WhatsApp message lands in the 'Ops Team' group: caller, unit, issue, callback number

3 · THE PINGThe message hits your WhatsApp moments later: read it, reply "on it", make the call.

Made For WhatsApp-First Teams

The team that skipped emailPlenty of businesses run on WhatsApp, not inboxes. Call summaries arrive in the same app as everything else. No new habit required.

Owners abroad, business at homeTraveling or based overseas? Your US calls are answered live, and the summaries reach you on WhatsApp wherever you are.

The family-business group chatSend summaries to the group so whoever's closest takes the callback, decided in the chat, like everything else.

Field crews on Wi-Fi and dataWhatsApp travels well: summaries arrive where SMS gets expensive or spotty.

How It Works

Onboarding sets up your WhatsApp delivery: which number or group chat gets the summaries, and for which calls.

Abby's receptionists answer 24/7 in your business's name, following your call-handling instructions.

Each summary arrives as a WhatsApp message moments after hangup; the full record also lives in your Abby portal.

FAQs

Which virtual receptionist works with WhatsApp?

Abby Connect: our receptionists answer your calls live, 24/7, and each summary is delivered straight to WhatsApp, to a person or a group chat.

Can summaries go to a WhatsApp group?

Yes. Many teams send them to a shared group so whoever's free claims the callback. You choose the destination during onboarding.

I'm often outside the US. Will this still work?

Yes. Your calls are answered on your US line as usual, and WhatsApp delivers the summary wherever you are; that's much of the point.

What's in each message?

Caller name and number, the reason for the call, and the outcome or callback promise. The same summary your Abby portal keeps on record.

Can customers reach us on WhatsApp through this?

This integration delivers summaries of your answered phone calls into WhatsApp. It doesn't answer WhatsApp messages from customers. If you need something more, ask your team about building it with you.

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