How does Abby Connect integrate with Acuity Scheduling?
The integration works through Zapier. When Abby logs a new call or message, that information can be sent to Acuity Scheduling, allowing you to create or update appointments using the captured caller details.
What type of data can be shared from Abby to Acuity?
Abby can send call details such as caller ID, receptionist notes, transfer numbers, and call time. For messages, fields like case type or location can be sent, helping you capture important context in Acuity.
Can information flow back into Abby from Acuity?
No, the integration is one-way. Abby only sends new call records or messages to Zapier. Updates or changes made inside Acuity or Zapier will not update Abby or its internal records.
What do I need to set up the integration?
You need a Zapier account and your Abby API key. The API key is found in your Abby Connect portal under Settings, then Integrations, then Zapier. With these, you can build Zaps that connect to Acuity Scheduling.
What triggers are available for Abby in Zapier?
Abby offers two triggers in Zapier: New Call Record and New Message. When one of these occurs, the related call or message data can be automatically sent into Acuity Scheduling workflows.
