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Abby Connect and Airtable Integration for Call Logs

When Abby Connect logs a New Call Record, Zapier adds a row in Airtable with the caller ID, call start date/time and receptionist name. This gives your team a structured log of inbound activity for reviewing notes, building follow-up lists and reporting on call patterns.

Use Cases

Call Log Creation for Office Managers: When Abby Connect logs a New Call Record, Zapier creates a new row in Airtable with caller ID, call start date/time, receptionist name and notes. Office managers can review these entries to verify call handling and maintain accurate communication records.
Inquiry Tracking for Support Teams: Each New Message from the Abby Connect AI receptionist is automatically added as a row in Airtable through Zapier, with phone number and caller name and additional caller info when configured. Teams can organize inquiries, review message details and plan responses from a single table.
Call Pattern Analysis for Operations Leaders: Every New Call Record becomes a row in Airtable through Zapier with caller ID, call start date/time and notes. When configured, called number and transfer number are also included. Operations leaders can analyze call patterns, identify trends and refine distribution strategies based on structured data.
Caller Follow-Up List for Sales Teams: When Abby Connect logs a New Call Record, Zapier adds the caller ID and notes to Airtable to form a follow-up list. Sales teams can manage follow-ups directly from the table and focus on qualified leads.

Features

Automatic Call Logging: Each New Call Record adds a row in Airtable with caller ID, call start date/time and receptionist name so teams can review call activity later.
Message Inquiry Tracking: When a New Message is received, a new Airtable row is created with caller name and phone number, plus additional caller info if available, helping teams organize inbound requests.
Structured Call Records: The integration logs caller ID, notes and receptionist name from each New Call Record in Airtable, with transfer number and called number included if available, enabling teams to review routing and call distribution.

Resources

FAQs

What does the Abby Connect and Airtable integration do?

The integration adds a new row in Airtable each time a New Call Record is logged in Abby Connect. It records caller ID, call start date/time and receptionist name. This data helps teams review call activity and track follow-up needs.

Is the Abby Connect and Airtable integration one-way?

Yes. It is a one-way connection through Zapier. Data flows from Abby Connect through Zapier into Airtable, but nothing flows back into Abby Connect. You can only log new call or message data in Airtable.

Which triggers are available for this integration?

The integration supports two triggers in Zapier: New Call Record and New Message. Each trigger creates a new Airtable row with the related Abby Connect data for tracking and reporting.

How do I set up the Abby Connect and Airtable integration?

To set up, sign in to Zapier, choose Abby Connect as the trigger app and select either New Call Record or New Message. You will need your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier.

What can my team do with the logged Airtable data?

Teams can filter rows by receptionist name or call start date/time to spot patterns, build follow-up lists, or generate reports. Turning call and message data into structured rows makes it easier to act on every inbound interaction.

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