How does Abby Connect integrate with Asana?
Using Zapier, Abby Connect can send call and message data directly to Asana. Each new call record or message can create Asana tasks with details like caller ID, notes, and time of call for better task tracking.
Is the Abby Connect-Asana integration two-way?
No, this is a one-way integration. Abby Connect sends data to Asana via Zapier, but no changes made in Asana will update Abby. It cannot modify settings or records within Abby Connect.
What triggers are available for this integration?
Two triggers are available in Zapier: “New Call Record” and “New Message.” These start automated workflows sending captured details, such as notes, timing, and caller information, to Asana tasks or projects.
What setup is required to link Abby Connect with Asana?
You need a Zapier account and your Abby API key. Get it from my.abby.com under Settings, Integrations, and Zapier. Then create a Zap choosing Abby as the trigger and Asana as the action app.
What call details can be sent from Abby to Asana?
For calls, Abby sends notes, transfer number, called number, receptionist name, caller ID, and start date/time. Message details are customizable, like case type, location, or extra caller information.
